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Leading Global CRM
Thomas Wasser has been a frontrunner in using consumer data and insights to drive product and service development for multiple multi-national brands. Now, leading the Global CRM for ASICS, Thomas is responsible for the change to direct interaction with end users and to grow the brand love and consumer value. Ranging from the infrastructure and contact strategy to the development of platforms and services.
Group Digital Solutions and Innovations Manager - Australia, New Zealand
Frucor Beverages Limited
Richard Raj is Group Digital Solutions and Innovations Manager and is responsible for driving innovation to revolutionise the business. As head of the Digital and Enterprise Solutions Teams, he oversees the front to back-end operations of the business through core solutions and services, ensuring a strategised approach to heighten customer experiences. Prior to this role, Richard has been involved in a number of corporate roles in varying industries.
Chief Executive Officer
MSIG Insurance (Singapore) Pte. Ltd.
Michael W. Gourlay is country head of Singapore where MSIG is a top 3 insurer and is responsible for the profitable growth of MSIG's business in all South East Asian countries and Hong Kong through brokers and banks partners including digital initiatives. Michael has been involved in a number of corporate and country leadership roles since starting his insurance career in 1978.
Chief Information Officer
Michael Zhu is the CIO at Li Ning Group, one of the leading sports brands in China, with over 6,100 stores across that country. Michael has over 15 years of experience in IT industry, where more than 10 years of experience was garnered in IT management, and focused on improving operational IT services and business innovation.
Chief Marketing Officer
As Senior Vice President and Chief Marketing Officer, Jamie Anderson focuses on SAP Hybris’ customer engagement and commerce portfolio which incorporates solutions that support businesses across five key pillars: commerce, billing, marketing, sales, and service. Jamie is responsible for solution marketing, branding and events, industry marketing, demand generation, field marketing, as well as public, analyst, and influencer relations for SAP Hybris.
Director of Technology
SapientRazorfish Southeast Asia
For the past 15 years, Sean Burke Gaffney has been at the forefront of technology innovation, implementing strategies to increase market presence and profitability for Fortune 100 companies. In highly dynamic environments, Sean makes creative ideas come to life through technology. A trusted strategic advisor to global and national leading companies, Sean has worked with the likes of Disney Interactive, Harley-Davidson, Coca-Cola, Nestlé, Kraft, Capital One, Chrysler, and Loblaw Company Limited.
Global Vice President of Audience, Brand and Content Marketing
Johann Wrede is Global Vice President of Audience, Brand, and Content Marketing for SAP Hybris. He has written, implemented, sold, and marketed software for a variety of companies, large and small. Johann is passionate about using storytelling to inspire business people to find ways to better engage their customers. He spends his days working with a team of talented people to engage marketing, sales, service, and commerce professionals with informative, entertaining, and emotionally intelligent content.
Global Vice President of Fast Growth Markets Marketing
As the Vice President of Fast Growth Markets Marketing at SAP Hybris, Nicholas Kontopoulos has more than 21 years' of professional experience, across multiple industries and geographies. He is passionate about challenging the status quo and management dogma that can stifle the creativity necessary to deliver amazing customer experiences. Nicholas ensures that customer experience is a core business ideology at the heart of the brand.
Senior Vice President, Strategy & Solutions, CEC
Marcus Ruebsam is the Senior Vice President for Strategy & Solutions at SAP Hybris. In his role, Marcus is globally responsible for defining the products and execution for SAP´s Solution Portfolio for Billing, Commerce, Marketing, Sales and Service. His primary areas of focus are customer intelligence and profitability, loyalty management, marketing resource management, omnichannel marketing and the social customer.
President & Managing Director
SAP Southeast Asia
Scott Russell is the President & Managing Director for SAP Southeast Asia (SEA). Russell is responsible for business strategy, operations, P&L, and sustainable growth for SAP across SEA. He leads high-performing teams across Singapore, Malaysia, Thailand, Indonesia, Philippines, Vietnam and other emerging markets in SEA.
Vice President, SAP Hybris Expert Services, APJ and Greater China
Based in Singapore since 2016, Thomas leads the SAP Hybris Expert Services team for Asia Pacific Japan and Greater China. He has many years of experience building teams of expert business consultants and architects with the objective of ensuring successful delivery of SAP Hybris implementation projects across the region.
Chief Strategy Officer
Brian Walker is the Chief Strategy Officer for SAP Hybris. In this role, he creates the vision and strategy for solution and product development for SAP’s customer experience, marketing, commerce, sales, and service solutions. Brian also leads marketing at SAP Hybris. A key leader behind SAP’s customer engagement solutions and initiatives, Brian is a leading world-wide expert in commerce platforms, omnichannel commerce, customer engagement, marketing technology, and mobile.
Senior Vice President Presales, CEC
Moritz Zimmerman founded hybris around the idea of a highly innovative packaged e-commerce software, and as its CTO shaped the vision and led the solution to become the leading platform for omni-channel commerce in the market today. In his current role as Senior Vice President Pre-Sales & Industries at SAP Hybris, he spearheads the expansion of CEC into new industries like telco, digital media, financial services, public sector, utilities and IoT.
SAAS Software as a Service AG
Since 1997, Eberhardt Weber has been deeply involved in the evolution of e-commerce. As former managing director of SAP Hybris account manager of Intershop and project manager of Hewlett-Packard, he managed countless projects in the digital economy. In 2010, he founded Lieferladen.de, an online supermarket in Stuttgart, Germany. In 2015, SAAS Software as a Service AG was founded, which develops e-commerce software for groceries. With the SAAS Food Commerce Suite, stationary food retailers open up the Internet as an additional sales channel in their region.
Senior Project Manager
MAN Diesel & Turbo SE
Helle Pedersen Georgakis is Senior Project Manager for the CRM C4C implementation for MAN Diesel & Turbo SE worldwide. Helle has worked for MDT for more than 14 years, mainly as manager in its IT Group function. She has deep experience with leading highly technical staff in the Engineering Systems, PLM and Software development areas. Over the last year, Helle’s main focus has been on introducing SAP Hybris C4C to our business worldwide.
Head – eCommerce & Big Data Analytics
Infiniti Retail Limited (A Tata Enterprise)
Maneesh Mittal has over 16 years of experience across functions and industries at the Tata Group. He developed the Neotel brand for Tata Communications’ telecom operations in South Africa, as well as for the roll-out of their Wireless Retail Services. At Tata Capital, Maneesh headed Operations and Direct Sales before moving to Croma, where he has had a leading roles in the company’s Digital Strategy, migrating Croma.com from a multi-channel website to India’s first omnichannel retailer in early 2015.
Managing Director, Global Lead for Europe, Africa, Middle East and Latin America (EALA)
Anatoly Roytman leads Accenture Interactive in EALA, and is responsible for P&L and thought leadership in digital strategy, cross-channel marketing, e-commerce, mobile, social media, content management and analytics. He also leads large-scale engagements with key Accenture clients in Pharmaceuticals, Automotive, Financial Services, Consumer Packaged Goods and High Tech industries. Anatoly joined Accenture from Sapient where he was VP, Marketing Strategy and Analysis. He held digital marketing strategy and technology leadership positions at Digitas, Nextera Enterprises, Digital Equipment, and Oracle.
SAP Digital Engagement Lead
Nathan has over 19 years of experience in delivering innovative CRM and ERP solutions across a range of clients. An innovator at heart, he is passionate about the latest technologies and how these can drive business benefit and growth. Currently the practice lead for SAP customer engagement and commerce for Capgemini in the UK.
Senior Vice President and Head of the Enterprise Commerce Product Group
Ulf Bonfert is Senior Vice President and Head of the Enterprise Commerce product group within the customer engagement and commerce division of SAP. He leads global product development for products such as SAP Hybris Commerce on premise and cloud edition, SAP Hybris Merchandise, SAP Hybris Convert, Commerce Insights and more. He is dedicated to building a world-leading, holistic, enterprise-grade commerce solution that lets customers and partners easily customize, extend, integrate and operate robust, highly-scalable, market-leading commerce processes, both in-cloud or on-premise.
Head of Solution Marketing, Service Audience
Lisa James began her career with SAP as a Functional CRM consultant in 2012, primarily focused on trade promotion management projects with manufacturing companies. In 2014, she expanded to consulting for cloud solutions in sales and service implementations. Since 2015, she has been apart of SAP Global Marketing with SAP Hybris, leading solution marketing for the Service Line of Business. Lisa is a recognized thought leader and evangelist inside SAP, influencing innovations and core marketing strategies.
Platform Manager, Digital & Information, Service Development
Solutions Architect, Platform Manager. Solution Architect for overall eBusiness solution. Technical platform manager for hybris. Platform manager for SOA Initiative at Alfa Laval, Corporate IT, Competence Center for Collaboration and Web. Specialties: Information and integration architecture.
Vice President, Software
Pierre Audoin Consultants (PAC)
In his role of Vice President – Software & SaaS Markets, Frank Niemann is a member of both PAC’s global business application software and business application services research teams, that are covering the major platforms: SAP, Salesforce.com, Microsoft and Oracle. At regional level, he heads PAC’s software research for the Germany/ Austria/ Switzerland region. With his more than 20 years of profound market experience, Frank Niemann is a renowned expert and speaker at events.
Head of Digital COE
Philip leads Glanbia’s group digital function, Glanbia Digital which is an internal digital practice providing digital services across Glanbia. Glanbia is a brand building business with category global leading brands such as Optimum Nutrition, BSN, ISOPURE, Glanbia Nutritionals & Body en Fit.
Carsten Thoma is President & General Manager of SAP’s Customer Engagement & Commerce (CEC) line of business, which includes the CRM and commerce divisions of SAP, as well as the direct global Go-To-market strategy and geo-expansion, direct & indirect sales, solution management and ISV alliances. Responsible for CEC’s product and innovation strategy, Carsten leads an international, cross-functional team that is re-shaping how businesses market, serve and sell to customers. CEC is helping some of the world’s biggest brands deliver richer, more rewarding customer experiences by enabling greater intimacy, interaction and responsiveness at every touch point and across every channel.
Head of Solution Marketing, Sales Audience
Shalini Mitha is a director of global solution marketing at SAP Hybris. She is focused on sales automation and performance management solutions and is passionate about helping sales organizations successfully engage their audiences with relevant and personalized interactions, and helping connect customers to their brand. Shalini has held various product and solution marketing roles for more than 20 years. Prior to SAP, Shalini drove product strategy at companies including Apple, Adobe (Macromedia), and IBM.
Global VP Solution Management
Fergus O’Reilly manages the solution strategy for SAP Hybris in the areas of Sales and Billing, helping customers navigate their digital transformation. He joined SAP in 2009 through the acquisition of Highdeal, a specialist real-time pricing and charging software vendor, where he was the CTO. His 27-year career in the software industry has spanned founding a startup, IT consulting, development and product management roles on two continents. Originally from Ireland, Fergus is now based in the South of France.
Sr. Director, Global Business Development and Ecosystem
As Senior Director of Corporate Business Development at SAP, Hari Ashvini leads engagements with emerging partners such as Facebook, Twitter, Uber, Tencent, Silicon Valley tech startups and many more global companies. Hari has been with SAP for over 12 years, in a variety of roles in development, technology evangelism and business development. He has also held senior positions at Hyperion, Oracle and TopTier (acquired by SAP). His passions are bleeding edge technologies, global travel and badminton.
MarTech Partnerships, Global Marketing Solutions
Louis Moynihan manages MarTech Partnerships for Global Marketing Solutions at Facebook, where he focuses on integrating Facebook into omni-channel use cases. In this role, Louis is building strategic relationships with Industry MarTech leaders ultimately extracting value from the intersection of MarTech and AdTech for all marketer’s benefit. Prior to joining Facebook, Louis was VP of Innovation & Alliances at Demandbase and is a Silicon Valley innovator with more than 20 years experience in online marketing and advertising.
Director of Financial Systems, Governance and Insights
Houghton Mifflin Harcourt
Jennifer Buko is the Director of Financial Systems, Governance and Insights at Houghton Mifflin Harcourt. In this role, she is responsible for leading strategic SAP enterprise initiatives. She provides leadership, motivation, knowledge, and vision to accomplish reporting enablement, driving process improvements, governance/controls, SAP optimization, and data management alignment. Jennifer was able to make significant strides towards cultivating and building stronger relationships with the HMH Technology Group and Finance that provided effective and efficient communications and business partnerships in an evolving environment.
Global IT Director Business Partnership and CRM Strategy
Sealed Air Corporation
Naveen Kandasami is an experienced global information technology director. At Sealed Air, he drives Global Customer Engagement Strategy and Experience across all three business divisions, promoting commercial excellence via sales, service marketing enablement technology and solutions. Naveen has predominantly worked in the sales, service and marketing functions for the past 15 years across the retail and manufacturing verticals at a global capacity in multiple regions.
Global Head, Digital
Julie Collins is the Global Head, Digital for Alcon Laboratories, a division of Novartis. Julie is charged with creating digital growth opportunities and competitive advantage across the Surgical and Vision Care businesses. This includes all web and mobile environments as well as e-commerce systems. Prior to joining Alcon, Julie led marketing and advertising initiatives in strategic agency management roles at BBDO and McCann-Erickson for apparel, franchise, packaged goods and non-profit businesses.
Senior VP and General Manager
As head of Customer Engagement and Commerce (CEC) Line of Business, John Gurski is responsible for SAP’s CEC business in North America overseeing operations, sales, and the go-to-market strategy for the field sales organization. Since joining SAP in 1996, John has held a series of progressive leadership and executive positions across diverse business units and organizations, focusing on customer success and building high performing teams. Most recently, he served as general manager of the North America Presales Solutions organization, supporting the entire SAP portfolio.
Director, Enterprise Customer Engagement
Donovan Guin is the North American practice lead for SAP Hybris at IBM. An author of the recent e-book, "Technology and the CMO in a Digital Era," Donovan brings more than 20 years experience in the digital space, including digital marketing, e-commerce, and more. His career has focused on helping companies grow their business using digital, by transforming the way they engage their customers.
Vice President, Business Intelligence
San Jose Sharks
Neda Tabatabaie is Vice President, Business Intelligence for the San Jose Sharks of the National Hockey League. In her second season with the Sharks, she is responsible for devising, developing, implementing and guiding the overall business strategy initiatives for the organization through the use of data and analytics. Tabatabaie came to the Sharks with more than a decade’s worth of experience in the professional sports and entertainment industry. She also served as VP, Membership for American Marketing Association (AMA) – Toronto Chapter and is a frequent speaker at CRM and data analytics conferences in North America.
Director, Digital Enterprise Architecture
Mars Global Services
Asif Beg is a Director at Mars Global Services and is a Digital Enterprise Architect focusing on digital strategy and needed business and technical capabilities. Asif has over 22 years of experience in technology and deep focus in data intensive applications and data warehousing. His digital architecture focus is Product & Customer, Digital Marketing and Content Management for B2C and B2B ecosystems. Asif has extensive experience with executive management business imperatives and planning and hands-on experience with enterprise value chain as it pertains to IT, playing a significant role for business strategy.
Principal, delivering innovative digital solutions
Alejandro has 25 years of experience in systems integration, program management and enterprise architecture -- helping clients realize significant value from their large, complex enterprise transformations, or merger and acquisition (M&A) transactions.
Alejandro is a leader in Deloitte Digital, helping clients achieve value through the deployment of integrated digital solutions (web, mobile) - from strategy to implementation, and evolution. He is the US West regional operations leader for Deloitte Digital, and the national leader for the agile Technology practice.
Antonio Caroprese is a Senior Manager in Deloitte Digital with more than 16 years of professional experience in software development and technology consulting. He focuses on helping clients with their technology implementation projects on different technologies for Digital Marketing and e-commerce. He is a leader in Deloitte’s Agile Development Methodologies practice and has successfully delivered large and complex global projects for clients in the High Tech and Media industries.
Abakus, an SAP Company
Alex is the CEO and co-founder of Abakus which was recently acquired by SAP. Prior to Abakus, Alex served as the chief technology officer of Exponential Interactive. He co-founded Softface in 1998, which was acquired by Ariba in 2004. He previously co-founded Cadence Berkeley Labs, a division of Cadence Design Systems in 1993. Alex has a PhD in Computer Science from U.C. Berkeley and holds thirteen patents.
Chief Information Officer
The Hershey Company
Carlos Amésquita is the Chief Information Officer for The Hershey Company. He joined Hershey in August 2014 after a distinguished 28 year career with Procter & Gamble, where he held several IT and Shared Services leadership positions. His last assignment was leading Global Business Services and Information Technology for P&G North America. Carlos has extensive international experience across developing and developed markets, having lived in three countries and travelled extensively to multiple more across five continents. His assignments have spanned a variety of technologies and processes across Finance, Marketing, Sales, Supply Chain and HR.
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