Venue & FAQs for SAPPHIRE NOW + ASUG Annual Conference in 2017

Orange County
Convention Center (OCCC)

Registration – South Concourse

Venue | Directions | Check In Options

Transportation – Orlando International Airport and Conference Hotels

We recommend using standard shuttle or taxi service from the airport to your hotel. Orlando International Airport (MCO) is 12 miles from the OCCC.


Mears Transportation offers a discounted round-trip shuttle between the airport and official conference hotels. Download your coupon and then book your reservation online. Present your coupon or reservation number at a Mears Motor Shuttle ticket counter.

Complimentary Shuttle Service – Conference Hotels and OCCC

Complimentary shuttle service is provided between the OCCC and all official conference hotels, except those within walking distance to the convention center.



Conference registration for the event is on the south side of the building, so using the South Parking areas is recommended.  Parking at the OCCC is first-come,
first-served, including disabled parking. 

The parking fee is US$15 per car. 

Special Assistance

Many buses on the shuttle routes are equipped with lifts and meet the needs of individuals with limited mobility.  For information, send us an e-mail, or go to the transportation booth located outside the South Concourse.  Contact your hotel for questions about accessibility at its property.

Hotel Booking

SAPPHIRE NOW and ASUG Annual Conference housing is now closed.  However, there is still availability at our conference hotels where you can book a new reservation. For your convenience, complimentary shuttle service is available from conference hotels to the Orange County Convention Center.



If you need to modify or cancel an existing reservation, please contact the phone number listed on the bottom of your acknowledgment e-mail after May 8, 2017.

If you cancel your hotel within three (3) business days of arrival, your credit card on file will be charged a cancellation fee of one night's room and tax. If you don’t check in to the hotel on your designated arrival date, your credit card will also be charged for one (1) night's room and tax, and the remaining nights of your reservation will be cancelled. SAP and ASUG will not be responsible for no-show charges or cancellation fees.


Map of Official Conference Hotels

Access My Registration (to reserve hotel)

Registration and Refund Policy

Get information on how to substitute or cancel a registration. Plus learn all the ins and outs of how to take advantage of the Buy 7, Get 8 Group Discount.

Registration Policy

International Attendees

If you need an invitation letter as part of your Visa application, you can request one during the registration process.  Once your registration is complete and payment is received, your Letter of Invitation request will be reviewed by conference management. Upon approval, the Letter of Invitation will be sent to you via e-mail in PDF format. If you have already registered, you can re-access your registration by using the Access My Registration function and complete your Letter of Invitation request.

Airline Luggage Check-In

For USD$15 (plus applicable airline luggage fees), on-site airline luggage check-in allows you to check your bag through to your destination before you head to the airport. For your convenience, this service is available on Thursday, May 18, from 7:00 a.m.–12:00 p.m. at the Hilton (Winter Park Room) and outside at the Orange County Convention Center, South Concourse. Pre-register by 9:00 p.m. Wednesday night for faster check-in. 

Questions about the event?
Find the answers here

Contact Us


Registration support hours of operation: 

8:00 a.m.–5:00 p.m. ET

Monday – Friday 


Phone: +1 866-557-0939

Int'l Phone: +1 980-201-8774

Select Option 2


Payment support hours of operation:

8:00 a.m.–5:00 p.m. ET



Housing support hours of operation:
8:30 a.m.–9:00 p.m. ET,


Phone: +1 866-557-0939

Int'l Phone: +1 980-201-8774

Select Option 1