Agenda at a Glance



Event Schedule

Vijay P. Motwani, Chief Operating Officer, Southeast Asia, SAP

Dr. Adriana Marais, Theoretical Physicist, Head of Innovation at SAP Africa


Space exploration represents the cutting edge of science and its innovative applications in the extreme sense. While space technologies doesn’t directly address the challenges on the Earth but it does have many spin offs with surprising benefits. Every advancement that is made in this area results in a downward spiral of innovations, which enriches our life in myriad ways such as : better home appliances, advancements in farming equipment, faster communications. The session will focus on the current advancements in space exploratory technologies and its impact on innovations in general. 

Norhizam Abdul Kadir, Vice President, Growth Ecosystem Development,  Malaysia Digital Economy Corporation (MDEC)


As industries in Malaysia attempt to leverage the wave of digital transformation leveraging technologies like IoT, AI, machine learning, the role of government policies becomes critical in promoting the growth of the digital economy. Already the Malaysian government has placed an emphasis on digital transformation being the key platform for the nation post 2020. This session will try and explore how the government will partner with the industries in driving the digital transformation across Malaysia.  ​

Moderator: Duncan Williamson, Managing Director, SAP Malaysia
  • Kester Poh, Chief Executive Officer & Co-Founder, AiChat
  • Pulkit Jaiswal, Chief Executive Officer, CTRL Global​
  • Shaun Kwan, Chief Operating Officer and Co-Founder, Trakomatic​

In the very recent past, technological innovation could buy an organization decades of survival and solid market leadership. But in the present, even though innovation is still crucial, most innovations don’t last more than couple of year before hundreds of competitors begin offering the same goods or services for a better price. The intense competition in the experience economy ensures quick fall of company who are fail to remain relevant.​

If we look at data : Only 53 US companies have been on the Fortune 500 since 1955, thanks to the creative destruction that fuels economic prosperity. It’s reasonable to assume that when the Fortune 500 list is released 50 years from now, almost all of today’s Fortune 500 companies will no longer exist as they do now. Unbelievable as they sound but Facebook and google of the world will not longer be the way they are now.  ​

The constant turnover is a positive sign of the dynamism and innovation that characterizes our vibrant consumer-oriented market economy. In this panel discussion today we will have a candid chat with three senior executives to understand their thoughts on the topic of remaining relevant to the customers and their approach to the never ending journey of innovation that sustains their relevancy in the experience economy.


Tengku Intan Narqiah Tengku Othman, Senior Manager, Innovation - Big Data Development, Malaysia Airports Holdings Berhad


In a world where consumers have no lack of choices, customer experience has become the new brand; the new differentiator. Win on the customer experience battlefield and you own the customer. Malaysia Airports recognized this and started looking for the right technology to supercharge this important business need. Hear how Malaysia Airports is transforming customer experiences and business results. ​

  • K Raman, Managing Director, Microsoft Malaysia​
  • Duncan Williamson, Managing Director, SAP Malaysia

Duncan Williamson, Managing Director, SAP Malaysia


What does all this change mean to SEA, which is projected to the world’s 4th largest economy by 2030 and specifically to Malaysia. Like with every change there will be risks to be managed and opportunities to be tapped into. The session will talk about the big bets of the local economy and how together we can make it happen.​

Track 1 Track 2 Track 3 Track 4
Industry 4.0         

Technology x Business Needs: 

Building the Intelligent Enterprise

Workforce Management

Startups & 

Next Gen Family Businesses

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About the Breakout Tracks
13:00 – 13:30​

Industry4WRD: Malaysia’s National Policy on Industry 4.0


Datin Anna Amalina Imam Baweh, Senior Principal Assistant Director, Industry 4.0 Unit, Sectoral Policy Division, Ministry of International Trade and Industry​


13:30 - 14:00

What Does the Future Look Like : An Industry 4.0 Perspective for Malaysia​


Vijay Motwani, Chief Operating Officer, SAP Southeast Asia


With around 20% of the economy dependent on manufacturing, what does this technological trend mean to the country. The session will set the tone for the track with a macro level assessment of opportunity & threats .​


14:00 – 14:45​

Panel Discussion: Industry 4.0 :  Will the Benefits Outweigh the Pain?​


Moderator: Jeff Majestic, Director – Digital Supply Chain, SAP Asia Pacific and Japan


Panellists: ​

  • YBhg Dato' Nathan Suppiah, Vice President, Federation of Malaysian Manufacturer
  • Chee Yih Tzuen, Chief Information Officer, IJM Corporation​
  • Muhundhan Kamarapullai, Deputy Director, Digital Adoption Ecosystem, Malaysia Digital Economy Corporation​
  • Duncan Williams, Managing Director, SAP Malaysia


As Malaysia readies itself to adapt to the world of industry 4.0 , the panel discussion will discuss the good and the not so good aspect of changes that this transformation will bring in and will also discuss the steps that are needed to be prepared for the challenges ahead.


14:45  - 15:15


Coffee Break & Experience Zone Showcase


15:15 – 15:55

Industry 4.0 Pioneers : Its More than the Sum of Its Parts​


Session Host: Jeff Majestic, Director – Digital Supply Chain, SAP Asia Pacific and Japan

Customer's Story: ​

  • Erik Looi, Senior Manager, Head of IT, Alliance Contract Manufacturing ​
  • Iskandar Bin Mohd Sarkawi, Manager, Procurement Technology, Sarawak Energy Berhad


The session will focus on how some of the pioneering companies have adopted Industry 4.0 technologies to harvest the new set of  opportunities that come with its adoption, and how companies are leveraging technology to break barriers (within and in the eco system) to recreate new business models and bring in unprecedented efficiency.


15:55 – 16:25

Industry 4.0 :  How to Tame the Dragon ​


Jeff Majestic, Director – Digital Supply Chain, SAP Asia Pacific and Japan


This session will talk about how to start the industry 4.0 journey. Key elements :-

a.  Assessment of your originations through benchmarking study​

b.  Identifying key projects & Pilot ​

c.  How SAP can help them with the journey


16:25 – 16:30​

Closing Address ​

Jeff Majestic, Director – Digital Supply Chain, SAP Asia Pacific and Japan


13:00 – 13:30​​

Building the Intelligent Enterprise for the Experience Economy​


Rudy Abrahams, Head of Digital Transformation Office, SAP Southeast Asia


Intelligent enterprises collect and transform data in order to redefine the end-to-end customer experience, deliver a step-change in productivity, and transform workforce engagement. Hear how the latest technologies, including artificial intelligence, machine learning, blockchain, and agile cloud platforms, are helping organizations successfully transition to new business models. We will examine the key factors that separate the innovation winners from those who struggle, and what you can do to position yourself for the future.


13:30 – 14:00​​

Insights Driven to Outcome-focused, CrowdFarmX’s Story of Farm Transformation​​


Arbiyan Christianto, CrowdFarmX. Regional Supply Chain Director


CrowdFarmX’s Vision is to bring the best of what technology can offer to farmers across Southeast Asia. CrowdFarmX is the world’s first cooperative farming platform on the Blockchain. By connecting smallholder farmers to direct consumers in a secure manner via a network of food cradles, CrowdFarmX is able to bring sophisticated agriculture technologies to farmers to ensure a sustainable food supply chain and support their regional expansion. Be inspired by the purpose-driven innovation story of CrowdFarmX and learn how technology can power a vision and improve the lives of millions. ​



14:00 – 14:30

Panel Discussion: ​​Moving Beyond Operational Data: Why and How Should C-Suites Care about Customer Experience?​


Moderator: Rudy Abrahams, Head of Digital Transformation Office, SAP Southeast Asia


  • Wai Ko-chi, Senior Vice President, Information Technology, Credit Guarantee Corporation
  • Michael Hutab, Chief Information Officer, Member of Group Management, DKSH


The time has come for every C-Suite executive to collaborate and set the strategy on Customer Experience Management. The digital age has undoubtedly cast a spotlight on how customer journeys have transformed and impacts the way consumer and customers interact with brands. Today, CIOs and CFOs are at the center of transformation. Nearly all the innovation priorities of a company passes through the CIO and CFO office. However, this power comes with a great responsibility to play a huge part in building and ensuring exceptional customer experience. Improving the customer experience is a never-ending process, not a one-off project. It starts with engagement, builds customer trust, and grows with positive experiences at every interaction. To succeed today and in the future, you need to build a customer for life. What is the role of CIOs and CFOs in building an exceptional customer experience?​


14:30 – 15:00​​


Coffee Break​ & Experience Zone Showcase


15:00 – 15:30

Fireside Chat: Sarawak Energy Berhad’s #OurGrowthStory, How We Work Together to Innovate for the Future​​


Zaliha Mohamad Ali, Senior Manager, Applications Portfolio - ICT, Sarawak Energy Berhad


CK Loh. Senior Strategic Account Manager, SAP Malaysia 


Hear how this company grew from their humble beginnings to where they are today and where they plan to be in the future. Find out how technology has shaped their vision, strategy and transformation.


1530: – 15:45

Embrace Your Digital Transformation Journey


Kevin Ohkohchi, Managing Director, ABeam Consulting Malaysia


15:45 - 15:55

Closing Address​​


Duncan Williamson, Managing Director, SAP Malaysia


13:00 – 13:30​

Opening Speech: Experience Matters​


Cynthia Quah, Vice President, SAP SuccessFactors, Southeast Asia


In this era of experience economy, customer experience matters. But to truly drive customer delight, business organisations must also equally invest effort in maximizing their most important asset—their people. This finds backing in research which reveals that exceptional customer experience is delivered by 60% more engaged employees. Given the significant link between customer service and a purpose-driven workforce, HR leaders must therefore play a pivotal role in driving people-oriented programs across all functions to successfully ride the wave of experience economy. Hear from this talk how you can engage your people better. From creating a culture of collaboration to building a connected workplace, this talk provides an up-close look on how you can provide a meaningful experience not only for your customers, but most importantly for your people.​


13:30 – 14:00​

Fireside Chat: CIO x CHRO = Power to the People


Lim Jin Feng, HR Transformation Project Lead, Top Glove​


Loke Kean Mun, Deputy GM, HR, Top Glove


Julie Minamiura, Regional Director, SAP SuccessFactors, Southeast Asia



The most successful companies are those that have always regarded employees as an organisation’s most precious asset. That’s why business strategy conversations have recently revolved around building a people-first culture at the workplace. One key measure being looked into in this regard is to strengthen the HR and IT partnership to enhance the human capital.  Learn from this talk how today’s CHROs can leverage the technology savviness of CIOs to streamline workforce strategy. Discover tips to align CHRO and CIO agenda and how use of digital tools can help attract top talent, manage performance, benefits, and payroll, and foster an environment of continuous learning for your employees. ​


14:00 – 14:30​

Panel Discussion: Priorities of CHRO in the Experience Economy​


Moderator: Sujay Bhat, HR Value Advisor, SAP SuccessFactors, Southeast Asia



  • Mira Fitria Soetjipto, Human Capital Director, BodyShop Indonesia​
  • David Chin, Chief Human Resources Officer, Vistra Group
  • Simon Benjamin. Assistant General Secretary, Malaysian Institute Of Human Resource Management 


As consumer needs evolve, so do the expectations of millennials and Gen Z-ers seeking to build their careers. Today, more than simply landing a job, they are also looking for organizations where they can get the best employee experience, find meaning and purpose, and thrive professionally. As CHROs, it’s important then to support employees using accurate operational data that give you full visibility into your workforce needs. What digital tools can you use, for instance, to identify skillset gaps and enhance talent recruitment strategies? How can you centralize data across your lines of business and optimize talent-building programs for your global workforce? This talk walks you through the to priorities of CHROs in building a people-first culture and a data-driven workplace . ​


14:30 – 15:00​

The War for Talent – How Are You Winning It​.


Mira Fitria Soetjipto, Human Capital Director, BodyShop Indonesia


Winning the talent war is a real battle for many organizations today. With employee expectations on the rise, alongside the strong demand for a highly-skilled workforce, organizations are already coming up with various measures to attract best-fit talent–beginning with attractive incentive schemes and flexible work arrangement. But is that really all there is to making your organization top-of-mind for your future employees?​


​Let’s talk about other employee-facing action steps you can take to build a strong employment brand and enhance your talent lifecycle. In this talk, you will learn what to look for in your candidates, gauge their strengths better, and align them with your overall business direction.


15:00 – 15:20 Coffee Break & Experience Zone Showcase​ (Guided Tour)
15:20 – 15:40

Moving HR to a Strategic Function at Vistra


David Chin, Chief Human Resources Officer, Vistra Group 


15:40 – 15:55

Rizing to a New HCM Challenge with Synchrony Global


Dean Seiff, Senior Director, Customer Success, Synchrony


15:55 – 16:15

Closing Act​


Marc Peston, Enterprise Sales Director, Qualtrics


16:15 – 16:30

Closing Address​


Cynthia Quah, Vice President, SAP SuccessFactors, Southeast Asia


13:00 – 13:30​

Startups & Next Gen Family Businesses. Building the Future Together​


With the bulk of next generation leaders leading the charge for change, there is one burning question: Why and how are startups and next generation businesses changing in these times of disruption? What are the governmental policies and infrastructure support that are available to cope with the change?​


13:30 – 14:00​

Fireside Chat: The Way We Invest. A Venture Capitalist’s Point of View.​


Rachel Lau, Managing Partner, RHL Ventures


Putting money to where your mouth is - this is what we would expect most venture capitalist companies do. Uncover the value-add to startups and what are some of the calculated risks  one should look at before taking the leap of investments in order to scale and grow. ​


14:00 – 14:20​

The Growth Journey of an Innovative Startup


Shaun Kwan, COO and Co-Founder, Trakomatic


Innovative startups have clear strategic directions. They also create cultures that are agile by fostering innovation and rewarding fresh thinking. Hear Trakomatic’s growth journey, and how it navigated its challenges while innovating to be ready for the future.​


14:20 – 14:40​

The Growth Journey of the Next Gen Technology Startup in Malaysia


Kester Poh, Chief Executive Officer & Co-Founder, AiChat


With a focus on driving customer centricity, discover in this session how AiChat - a conversational Artificial Intelligence (A.I) as the next gen tech startup uses the chatbot platform (as-a-service) for brands to easily manage chatbots for customer service, sales and marketing. 


14:40 – 15:00​

Fireside Chat: The Growth Journey of a Next Gen Family Business in Malaysia


Dexter Lau, Executive Director, Kim Teck Cheong Consolidated


Successful next gen family businesses have clear strategic directions. They also create cultures that are agile by fostering innovation and rewarding fresh thinking. And they promote genuine communication across generations and the workforce to ensure that experience is properly valued and new ideas are properly appreciated. Listen to their growth journey and learn and how it navigated its challenges while innovating to be ready for the future.


15:00 – 15:30​


Coffee Break & Experience Zone Showcase 


15:30 – 15:50​

'From Autonomous Drones to Predicting Wars’ - the Growth Journey of an Entrepreneur


Pulkit Jaiswal, Chief Executive Officer, CTRL Global


From geopolitical instability to shifting regulations and public sentiment, global macrotrends are increasingly impacting business and government decision-making. Learn from CTRL Global on how they are helping businesses and governments anticipate signals and shape them in using the latest in machine learning and by tracking digital conversations on the internet.​


15:50 – 16:30​

Panel Discussion: Survival Kit for Startups and Next Gen Entrepreneurs ​


Moderator: Mukesh Gupta, Director, Customer Advocacy, SAP Asia



  • Kester Poh, Chief Executive Officer & Co-Founder, AiChat
  • Arbiyan Christianto, CrowdFarmX. Regional Supply Chain Director​
  • Pulkit Jaiswal, Chief Executive Officer, CTRL Global
  • Rachel Lau, Managing Partner, RHL Ventures


Entrepreneurship is daunting and risky. But for those who choose to this path to pursue a passion, there are ways to mitigate challenges and overcome obstacles. In this panel discussion, established companies, mature startups and industry experts share best practices, tips and tricks for surviving as a startup, as well as traversing the transition to a grow up.​


16:30 - 16:40

Closing Address


Mukesh Gupta, Director, Customer Advocacy, SAP Asia


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* Conference Agenda is subject to change.