2022-10-18T08:00:00.000+02:00

Andreas is responsible for SAP’s Customer Solution Support and Innovation (CSI) organization.

As a customer success focused and agile minded organization, CSI is responsible for providing both ongoing and customer specific product innovation, product maintenance and holistic support services. The team supports SAP’s customers in their individual digital transformation towards becoming intelligent enterprises. 

With over 10,000 experts in the unit, Customer Solution Support and Innovation is present around the globe with locations in Asia, Europe, Latin America and North America. 

Andreas joined the company in 1999 and has held a succession of leadership roles at SAP, including regional and global management roles throughout North America, Europe and Asia. Responsibilities included leading organizations such as Customer Success Services, Support Delivery, Product Support, Services Head Greater China, SAP MaxAttention program, Solution Support Asia Pacific & Japan, and Global SAP Alliance Management for a leading CPG company.

Stefanie focusses on driving SAP customers’ adoption of the Intelligent Enterprise by leading a development organization within SAP Product Engineering. With her team Stefanie provides customers with a coherent and integrated solution framework for the migration and transformation of data and systems based upon SAP Business Technology Platform (BTP).

Prior to her current role, Stefanie spent in customer facing roles within SAP Services. She led the global services delivery organization Data Management and Landscape Transformation (DMLT).

Since joining SAP in 2000, Stefanie proved track record on leading international, large, and complex transformation programs as well as sustaining and growing global, profitable business.

Stefanie is a thought-leader for transformational leadership and is committed to customers’ success and to SAP as a company with a strong identity and purpose.

Marc joined SAP in 1993. 

He held various positions in customer support and led the regional technology COE in EMEA before taking a global role as SVP for SAP Solution Manager. 

Marc co-leads CXS solutions for Application Lifecycle Management (SAP Solution Manager, Focused Run, SAP Cloud ALM) and service and support delivery infrastructure. 

Marc received his degree in business education and computer science in 1993 at the university of Mannheim.

As Global head of Mission Control Center and Mission Critical Support in the SAP Board Product Engineering, Vivian Lüchau-de la Roche is responsible for SAP’s customer businesses across the globe in Mission Critical situations, ensuring the continuity of those businesses through global escalation management. Vivian and her team maintain an unwavering commitment to providing extraordinary support while recognizing the unique  demands of each customer in a critical situation.

Prior to her current role, she served 5 years as the head of Digital Business Services in Latin America, where she was responsible for multi-functional Services and Support organizations, before which she was the Head of SAP Active Global Support (AGS) for Latin America for 3 years.

Vivian is an experienced dynamic leader having served SAP in several Services and Support functions in Germany, Australia, North America and Latin America. She has been instrumental in the foundation of SAPs very successful customer oriented support programs such as Safeguarding and SAP MaxAttention.

Vivian’s experience extends over 30 years in the IT customer industry, primarily in customer Sales and Support functions. Prior to SAP, Vivian worked for SAP implementation and technology partners where she developed her technical expertise. Vivian is a respected thought leader in SAP and a passionate advocate for workplace inclusivity and diversity.  She also serves as Lead of the Executive Business Women's network (eBWN) in Germany. 

As head of CXS Development, Wieland Schreiner is responsible for Application Lifecycle Management (ALM) products covering all SAP Cloud Solutions as well as On-Premise-Solutions. These ALM products includes SAP Cloud Application Lifecycle Management (SAP Cloud ALM), Built-in Support, Service Delivery Platform and SAP Solution Manager. In addition, the Datalake including automation via AI & ML for SAP Support and Services is built under his leadership.

Wieland has more than 30 years professional experience in consulting and development. He has held various roles and management positions in application development and software engineering. With his deep understanding of ERP, Supply Chain Management and Manufacturing, paired with a strong technology background, particularly in the area of in-memory computing and cloud native development, he plays a key role in supporting customers on their digital journey.

Wieland studied mathematics, physics, and applied computer science at the University of Karlsruhe and holds a PhD in mathematics from the University of Kaiserslautern.