Andreas is responsible for SAP’s Customer Solution Support and Innovation (CSI) organization.
As a customer success focused and agile minded organization, CSI is responsible for providing both ongoing and customer specific product innovation, product maintenance and holistic support services. The team supports SAP’s customers in their individual digital transformation towards becoming intelligent enterprises.
With over 10,000 experts in the unit, Customer Solution Support and Innovation is present around the globe with locations in Asia, Europe, Latin America and North America.
Andreas joined the company in 1999 and has held a succession of leadership roles at SAP, including regional and global management roles throughout North America, Europe and Asia. Responsibilities included leading organizations such as Customer Success Services, Support Delivery, Product Support, Services Head Greater China, SAP MaxAttention program, Solution Support Asia Pacific & Japan, and Global SAP Alliance Management for a leading CPG company.