Stefan Steinle is responsible for managing SAP’s Customer Solution Support & Innovation (CSI) organization.
CSI is responsible for providing support to all of SAP’s customers. The organization guides SAP’s customers through their individual digital transformations, providing the platform for end-to-end application lifecycle management and business data transformation. To safeguard every single customer throughout their journey, CSI delivers a unified support experience across all SAP applications and a world-class service for mission-critical processes and critical events. Finally, CSI collaborates closely with engineering units to support development and quality improvement. With approximately 6,000 experts, CSI has distributed teams across the globe –with locations in Asia, Europe, Latin America, and North America.
Stefan is vocal about transformation that ‘sticks’ –bringing cultural transformation in lockstep with digital transformation. He firmly believes that groundbreaking innovation comes from passionate people empowered by leaders investing in diverse and inclusive teams that are working in an exciting environment.
Stefan joined SAP in 2000. Before heading CSI, he was COO & Head of Strategy of the SAP Product Engineering board unit, powering SAP’s engineering teams to deliver the world’s #1 business software. Prior roles were Head of SAP Globalization Services, COO of SAP’s Global Business Operations board area, and also served former executive board member Gerhard Oswald as Executive Board Assistant, Chief of Staff, and Head of Operations. In his first ten years at SAP, Stefan worked as a consultant, overseeing large implementation projects at multinational companies.
Stefan looks back on over 20 years of experience in the enterprise software industry. He holds a diploma in Industrial Engineering and Management from the University of Karlsruhe, Germany.