Service and Service Excellence with AI-Driven Insights

Adoption Webinar

Nov 04, 2025 | 8:00 AM - 9:30 AM IST | APAC
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Virtual Series Delivered by SAP BTP Adoption & Consumption Center

     

Service and Service Excellence with AI-Driven Insights 

Adoption Webinar 

November 4 | Virtual

APAC

You're personally invited to join us

Introduction

Experience how SAP solutions transform intelligence into action—turning service into a seamless, revenue-driving experience. In just 90 minutes, explore the end-to-end journey from detection to resolution, powered by SAP Core AI and the SAP Business Technology Platform, together with SAP CX Sales and Service Cloud.

What You’ll Experience

The Big Picture
Discover how SAP Build and SAP Core AI work together to detect images, trigger case creation, and seamlessly hand over to opportunity management and sales quoting.

Under the Hood
Watch how the same flow replicates in SAP S/4HANA—converting a sales quote into a solution order that automatically schedules a technician through a service order. See how automation, AI insights, and integration ensure zero handoff gaps.

Proof in Practice
Explore a customer scenario that moves from AI-based detection to solution order fulfillment, demonstrating how SAP’s service excellence framework reduces cycle times, improves accuracy, and delivers tangible customer value.

 

Why Attend?

  • Discover the end-to-end journey from image detection to service excellence using SAP Build and SAP Core AI

  • See how cases, opportunities, and sales quotes are managed in SAP Sales & Service Cloud v2 and flow seamlessly into SAP S/4HANA solution orders

  • Learn how AI-driven automation schedules technicians via service orders for faster resolution

  • Walk away with a clear blueprint to replicate this intelligent process in your own organization

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Workshop Facts:

 
  • Complexity: Intermediate
  • Audience: CX Business Managers, Sales & Service Leaders, Solution Architects, AI Developers
  • Duration: 1.5 hours
  •  Format: Virtual Workshop
  •  Focus: Leveraging SAP Sales & Service Cloud v2 with SAP Build, Core AI, and S/4HANA to transform service flows—starting from AI-driven image detection, to case creation, opportunity and quote management, and finally solution order execution with technician scheduling.

Prerequisite:

  • Basic familiarity with service management and sales processes

  • Curiosity about applying SAP BTP AI, SAP Sales & Service Cloud v2, and SAP S/4HANA to streamline case handling, quoting, and service order fulfillment

Note:  Filling out of this registration form does not guarantee a place in the workshop. After receiving all nominations, SAP BTP Adoption and Consumption Center will review the request and will send the confirmation directly to the confirmed delegates latest 1 week before the start date of the Event. To ensure you get a confirmation to attend this event, please ensure you provide:

  1. Your full Company name is correctly mentioned in the registration.
  2. Your profile is linked to a business Email ID.
  3. The full name and E-mail of the SAP Customer Success Manager - BTP who invited you to the registration.

 

Due to limited number of seats, we can accommodate max 4 participants per Organization. 

Failure to provide this information could result in cancellation of your registration.

Meet Our Speaker

Prasad

Prasad Khandavalli

Customer Adoption Advisor
SAP