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Roll up your sleeves and deep dive into the best practices to transform the Operations, Procurement, Supply Chain, and CX functions today. Learn from proven case studies, uncover new tips, and discover innovative strategies to help you take your functional organizations to new heights – so that your business thrives.
Chief Operations Officers, Chief Procurement Officers, Supply Chain Officers, Chief Customer Experience Officers, Chief Marketing Officers, Chief Revenue Officers, as well as Senior Vice Presidents, Vice Presidents, Heads, Senior Managers, and Managers of Procurement, Supply Chain, Logistics, Distribution, Channels and Ecosystem, Customer Experience, Marketing, Customer Relationship Management (CRM), Customer Loyalty & Sales and other Senior Executives in Operations, Procurement, Supply Chain Management, and Customer Experience.
Elaine Chen
Vice President, Global Procurement
SATS
Shivram Ramakrishnan
Chief Digital Information Officer
Olam Agri
Sreekumar Changat
Head IT - Digital & Analytics,
Asia Pacific
The Goodyear Tire & Rubber Company
Valerie Blatt
Chief Revenue Officer,
Business Network
SAP
Ben Nottle
Head of SAP Customer Experience Industry & Solutions
SAP Asia Pacific & Japan
Chirag Gidwani
Regional Vice President &
Head of SAP Spend Management
SAP Southeast Asia
Malachy Martin
Senior Director, Global Center of Excellence, SAP Digital Supply Chain
Matt Grove
Head of ISBN Center of Excellence
Senthamizh Selvan Pandian
Head of Customer Success,
Customer Experience
SAP Southeast Asia & India
Tay Weng Hui
Head Procurement Value Advisory
For a third consecutive year, Economist Impact conducted a global survey of 2,307 C-suite executives across organisational functions, including chief financial officers (CFOs), chief operations officers (COOs), chief procurement officers (CPOs), chief supply chain officers (CSCOs), chief human resources officers (CHROs) and chief innovation officers (CIOs). We present an overview of the findings on the key priorities and challenges facing the procurement function today.
Speaker:
Supply chain and procurement leaders face fragile supply chains and daunting expense management challenges amid volatile markets created by geopolitical conflicts, energy crises, and climate change. To add on, amid today’s AI revolution, CEOs are also expecting supply chain and procurement leaders to harness such innovations to improve the bottom-line now and for the long-term. In this session, the panelists will explore their top priorities today and the best approaches towards tech innovations to allow the business to thrive.
Moderator:
Panelists:
SAP Intelligent Spend and Business Network solutions enable organizations to ensure every spend decision fuels their business strategy by bringing simplicity and clarity to all types of spending. Hear more about innovations across the ISBN portfolio including intelligent AI-driven recommendations to make procurement more intuitive and analytics for external work force management. Discover how we are helping you reduce the time spent on mundane tasks so you can focus on executing your strategy, unlocking spend potential, and unleashing efficiency.
Continued volatility and disruptions over the past few years have prompted supply chain leaders to reevaluate their strategies. Increasingly, supply chain leaders are shifting their focus from cost and efficiency to resilience and agility when transforming their supply chains. Learn how these heads of supply chain are getting ready for the future – from supply chain planning to logistics, to manufacturing, product lifecycle management, enterprise asset management, and sustainability.
Host:
Panelist:
When your business depends on your production, your supply chain is critical. It is the engine that drives your business – from sales and service to finance, human resources, and more. It can equally be a source of constant risk that cripples your operations. Find out how you can protect your business with a risk-resilient and sustainable supply chain.
In every customer touchpoint, you want to deliver exceptional customer experiences (CX) whether that is in e-commerce, while managing customer data, or during sales, marketing, and customer service interactions. Discover how SAP is enabling unparalleled CX across these points of engagement and learn how you can deploy industry-tailored CX solutions that are connected, insightful, and adaptive.
For the past 120 years, The Goodyear Tire & Rubber Company has been at the forefront of a continuously changing mobility industry. It has achieved this by leading with innovation in its products and services for customers, as well as in its internal systems and processes. Following this commitment, the company migrated its SAP systems into SAP HANA Enterprise Cloud and harnessed SAP’s CX solutions among a plethora of others to drive customer experience excellence.
Today’s digital age is shaping what customers demand in terms of experiences. That means CX leaders are constantly on the lookout for ways to unlock new levels of personalization and relevance in every touchpoint – whether it is from micro-segmentation or AI. Having heard Goodyear’s journey, let’s find out more about this CX leader’s insights in delivering engaging customer experiences.
Moderator: