Dr Susan Carland

Academic, Writer, and Social Commentator


Dr Susan Carland is an academic, writer, and social commentator and her research interests are feminism, sexism, discrimination, prejudice, social cohesion, Islam and Muslims in Australia. Susan’s writing has appeared in local and international newspapers, academic journals, books, magazines, websites including Melbourne University Publishing in 2017, The Research Process (6th Edition), and 2016 by Oxford University Press to name a few. Susan is currently a columnist for Sunday Life in The Sydney Morning Herald and The Age; a host of the podcast “What Happens Next?”, and the SBS documentary series Child Genius. Susan was awarded several awards including a Churchill Fellowship for 2020 and was recognised as one of “500 Most Influential Muslims in the World”. 

Judy O'Brien

Culture, Diversity & Inclusion Manager

New Zealand Rugby


Judy O’Brien leads the Culture, Diversity & Inclusion team at New Zealand Rugby to create great environments. This includes the implementation of NZR's Equity, Diversity and Inclusion strategy, and oversight of associated work programmes (Pasifika Engagement, Harm Prevention). She has 16 years of experience as an educator, entertainer and consultant working at the intersections of diversity, inclusion, primary prevention of interpersonal harm, and belonging.

Read more about Judy.

Elisa Nerone

Global Head of People Strategy, HR Technology & Governance



Elisa has 20 years’ experience in HR, transformation and change with global reach across Mining, Financial Services and Manufacturing industries.  She loves helping others by inspiring them to learn, grow and change to get better outcomes, while also creating a workplace where people can belong and be their best.  Elisa is currently in the role of Global Head of HR Strategy, Technology & Governance at BHP and is part of the HR leadership team. In this role, she leads the work on the people strategy and helps connect it to customers’ needs and business strategy, and has accountability for the HR digital roadmap, data privacy and governance. Elisa was at Latitude Financial Services for four years as GM People & Change and Head of Culture & Capability. Prior to this, Elisa was at BHP for the first time for ten years in various HR leadership roles across Business Partnering, Reward and HR Systems located within Australia and Asia.

Helen Fraser

General Manager – People

Laing O’Rourke


Helen joined Laing O’Rourke in May 2018 as General Manager of People. Helen has an extensive background in senior human resources roles stretching over more than 25 years across a number of industries. This includes 15 years in various roles at AECOM including Director of Human Resources, with responsibility for the function across Australia and New Zealand. Whilst with Laing O’Rourke, Helen has led a significant organisation restructure, has introduced a Gender Diversity Action Plan, a Flexible Working toolkit and has been focusing on productivity through using our HR technology to its potential. Helen also leads our Hub Executive Development Program. Helen is a key leader in increasing capacity and wellness of the people in Laing O’Rourke through implementation of the energy principles in collaboration with the Energy Project.

Richard Howell

Tribe Lead, Transforming Talent and Culture

ANZ Bank


Richard Howell is a senior executive with 30 years’ experience in financial services across Australia, Asia and the UK. In his 7 years at ANZ, he has been involved in reshaping processes, technology and experiences. Over the last 18 months, Richard’s focus has been transforming the bank’s Talent and Culture function, including its flagship PeopleHub program – a global HR transformation across 32 countries that delivers new strategic capabilities for ANZ. The PeopleHub Program supports ANZ’s continued journey of simplification and digitisation, and is shifting how the bank tackles core HR, recruitment, talent, performance and learning. Away from his desk, Richard is an avid soccer fan, loves a round of golf and is gearing up for his next triathlon.

Karen Lonergan

Chief People & Stakeholder Engagement Officer



Karen is a People and Transformation leader with over 25 years’ of experience strengthening; culture, capability and performance in the; Property, Retail and Transportation sectors across; Australia, Asia, USA and Europe. She has built a strong reputation for; supporting ASX Listed Boards and CEOs on People and Culture Strategy, Diversity, Executive Reward, Succession, Risk and Governance issues and leading transformation in complex, competitive and highly scrutinised environments. Karen joined Stockland in early 2019 and is a member of the Executive Committee and leads the People and Culture team.

Colonel Bronwyn Johnstone

Director HR Business Engagement – Defence ERP Program


Colonel Johnstone is a dynamic and highly experienced Senior Human Resource Executive and has led a distinguished career within Army for over 32 years. Her career has included logistics management, operational deployments, and a broad range of senior appointments within the Human Resource domain across the Defence sector. Colonel Johnstone has also contributed to the development and implementation of a number of complex human resource information systems for Defence and, more recently, she joined the Defence ERP Program in August 2021. She leads a team responsible for supporting the implementation of SAP S4/HANA and SuccessFactors for Human Resources across Defence and ensuring Defence is well engaged and supported for transformation to the new system. 

Clementine Wong

Director, People Technology

Transport for NSW


Clementine provides strategic HR technology direction and leadership for People & Culture at Transport for NSW. She and her team advise and work closely with IT on the right digital solutions for P&C and Transport’s People Strategy and have recently delivered the Transport People Technology Strategy and Roadmap covering a 3–5-year horizon. With over 20 years' experience in enterprise HR systems / HRIS, Clementine has had various roles throughout her career as implementation consultant, solution architect, project/program manager and advisory consultant for large, complex organisations in both private and public sector. Clementine has deep experience in digital transformation of HR, HR/people technology selection, solutions, deployment and HRIS strategy. She believes that genuinely human centred HR digital solutions will transform the way we work, deliver tangible business benefits, operational effectiveness, and sustainability across the entire people management value chain. 

Tanya Deery

Group General Manager Workforce Capability and Performance

ANZ Bank


Tanya is an experienced Consulting and HR Professional.  She has a proven track record of helping organisations build the culture and capability required to deliver business strategy. Her experience spans the full breath of organisational effectiveness – including strategic workforce planning, culture change, leadership assessment and development, executive coaching, talent management and succession, top team effectiveness, performance management and remuneration. She has worked in consulting roles, including GM and COO roles at Hay Group and Accenture in Australia, New Zealand, Asia and the U.K.

Leah Brown

Partner, Deloitte Workplace Integrity



Leah Brown is a Partner in Deloitte’s Workplace Integrity practice. Leah has over 20 years’ experience in workplace relations roles in financial services, transport and logistics, employer associations and in government, and has extensive experience in enterprise bargaining, organisational change, industrial conflict resolution and stakeholder engagement and communications. Leah cuts through technical complexity to provide commercial and pragmatic advice to clients about compliance with their workplace obligations, and is passionate about supporting clients develop workplace relations strategies that align to broader people and organisational strategy. 

Amandeep Kaur-Shaik

Project Director

Nutrien Ag Solutions


Aman has been working with Nutrien Ag Solutions for over 10 years now and was instrumental in improving business processes as well as have implemented new systems in safety, training, and across core HR. In 2018, Aman commenced the HR digital transformation journey for the business starting with the implementation of LMS in North America and then broader expanding her remit across all modules in Australia, which include Recruiting and Onboarding 2.0. Aman is passionate about improving the experience of her employees, leaders, and HR team members with technology, which ultimately can help eliminate non-value-added activities and shift focus on what drives value.

Garry Smith

Senior HR Manager

INPEX Australia


Based in Perth, Garry Smith, Senior HR Manager at INPEX Australia leads a team providing specialist HR services including Industrial Relations, Remuneration and Benefits, Resourcing, Learning and Development and Talent Management. After joining INPEX in 2012, Garry quickly set about establishing the Operations HR team and employment framework for INPEX as a first-time operator of onshore and offshore LNG production and processing facilities. An accomplished Manager specialising in human resources and industrial relations working on major projects, maintenance and life extension across oil and gas, mining, power, and defence industries, Garry has a proven track record of delivering optimal outcomes in challenging and dynamic work environments requiring high levels of integrity, collaboration, and innovation.

David Ludlow

Group Vice President for Solution Management

SAP SuccessFactors


David Ludlow leads a team focused on the identification of market trends and the development of solution strategies and priorities that span the SAP SuccessFactors’ Human Experience Management (HXM) suite of solutions.  His team works with customers, partners, industry analysts, and development to ensure SAP is delivering the best HXM solutions for its customers.  David has been with SAP for over 20 years and has more than 25 years of experience in the HR solution space.  David was named one of the Top 100 Tech Influencers by HRE and the HR Technology Conference in 2019.

Naomi Benjamin

Global Vice President HXM Technology Architecture

SAP SuccessFactors


Naomi has been working in the SAP ecosystem since 1994, across multiple industries and geographies. Combined with studies in Social Science -Psychology and Information Technology, Naomi understands the realities of business challenges organisations face. As the leader of the SAP SuccessFactors Global HXM Technology Architecture practice, Naomi strives to help organisations realise the role technology can play as enabler of HR transformation. 

Steve Bennetts

Head of EX Strategy and Solutions, APJ



Steve is the Head of EX Strategy and Solutions for Qualtrics in APJ, leading a team of specialists in guiding organisations to optimise the Employee Experience at every point in the employee lifecycle. He is one of the region’s most experienced EX specialists having played a crucial role in launching and developing the XM category in APJ. Steve specialises in EX and human-centred technologies. As businesses and governments rethink the ways they work for a post-pandemic world, Steve brings 20 years’ of experience as a qualified business psychologist helping organisations design and improve their employee experiences. 

Jess Moore

Head of Strategy

SAP SuccessFactors


Having joined the SAP SuccessFactors team in 2019, Jess is a people professional with a range of experience across leadership, people technology projects and risk management roles. Jess holds a Bachelor of Science and is a certified Gallup Strengths coach and Life Styles Inventory practitioner. Jess is passionate about developing meaningful strategies that deliver sustainable business outcomes and transformation.

Dr. Lauren S. Park

HR Research Scientist, Growth and Insights

SAP SuccessFactors


Dr. Lauren S. Park joined SAP in 2019 and is currently a Research Scientist on the SAP SuccessFactors Growth and Insights team. She conducts applied mixed-method research on workforce psychology topics in partnership with SAP SuccessFactors clients to support SAP SuccessFactors product and portfolio growth strategy. Lauren has provided consultation to organizations around the world on a variety of topics, including employee engagement, technology adoption, and diversity, equity, and inclusion. Lauren completed a dual-emphasis doctorate in Industrial/Organizational and Quantitative Psychologies at Portland State University in Portland, Oregon. Lauren’s areas of expertise include diversity, equity, and inclusion policies and practices; learning and development; interpersonal relationships at work; and employee experience.s. 

Sarah Hawkins

Customer Engagement Director, HXM

SAP SuccessFactors


Sarah Hawkins has been involved in the People and HR technology space for over 20 years.  Prior to joining SAP SuccessFactors, she was one of our customers and worked for large organisations across a variety of industries.  Sarah has provided HR functional knowledge and leadership in large transformational HR programs, and co-ordinated talent and change management processes. At SAP SuccessFactors, she enables customers to drive their own people-centric digital transformation journeys, scale HR operations, and redefine their employee experience. Sarah is passionate about building communities and developing strategic partnerships with the focus on enhancing wellbeing and people relationships.

Nicole Petschel

APJ HR Solution Architect

SAP SuccessFactors


Nicole is excited by new technology in all aspects of life – from how it can help us work smarter not harder, and on a personal level, how technology can support health and well-being by motivating us to move. With 25 years’ experience working with SAP HR solutions across a range of industries, from support and implementation roles to solution advisory, Nicole is passionate about helping customers find the best solution to solve their HR challenges, and changing work for good.

Hena Di Petta

Customer Success Partner - Expert

SAP SuccessFactors


Hena has been involved in human resource strategy, processes, technology, and transformation for over 25 years.  Hena’s career kicked off in the Public Service, and it was in her role as a Director of HR Team that she discovered her passion for helping organisations to achieve successful transformational outcomes through technology enablement.  As such, she joined SAP and held various roles including Delivery Executive and more recently with SuccessFactors as a Customer Success Partner. Hena has led Global Transformation Programs, specialising in the management of large-scale, high-risk, strategic projects that span organisiational boundaries including multiple business units. 

Sean Collins

HXM Digital Strategy and Value Advisor

SAP SuccessFactors


Sean has built a career that spanned enterprise and industry strategy, people analytics and planning, and technology.  He joined SAP SuccessFactors in 2008 and has worked in a number of roles across SAP’s customer teams, product strategy and sales, and now as a HXM Value Advisor.  Sean’s role at SAP is to work with our customers to help understand and align on how technology can enable people strategy, optimise productivity, and drive better business outcomes. 

Farah Gonzalez

Global Product Manager for Public Services

SAP SuccessFactors


Farah has been with SAP for 23 years and is responsible for the product strategy, innovations and roadmap at SuccessFactors with a specific focus on Public Sector solutions. Farah is passionate about working closely with customers and partners to translate market requirements into SAP product portfolio and drive customer adoption. Farah started working in SAP Mexico y Centro America in 1999 as an HCM business consultant. Throughout the years she participated in and managed several implementation projects across Public Services organizations in North and South America. Farah held various regional roles in Latino America in the areas of Business Development, Presales, Solution Management and Consulting and introduced important localized country solutions for Mexico, Brazil and Colombia, specifically targeting government and education institutions. 

Tuesday 30th August: Live Streaming

Jessica Moore, Director of Strategy, SAP SuccessFactors ANZ


With a constantly evolving world where work and life has collided, how we are changing work for good is front and centre. Join us for our opening conversation to gain insight into the direction of SAP SuccessFactors business and key trends that are shaping both our people and solution strategy.


Dr Susan Carland, Academic, Writer, and Social Commentator


Everyone's talking about inclusive leadership in the workplace, but why does it matter, and what actually works? How can managers be leaders in creating a more diverse, inclusive and innovative workplace, and how can they cultivate a strong sense of leadership within themselves? Dr Susan Carland will draw on the latest research and personal experience to equip all leaders with tips and techniques to help create a flourishing workplace for their people, and themselves. 


Elisa Nerone, Global Head of People Strategy, HR Technology & Governance, BHP

Richard Howell, Tribe Lead - Transforming Talent and Culture, ANZ Bank

Helen Fraser, General Manager Peoplee, Laing O'Rourke

Sarah Hawkins, Customer Engagement Director HXM, SAP SuccessFactors


The expectations of today’s workforce have pushed the boundaries of the concept of employee engagement way past just designing, managing, or even automating people processes. The focus has shifted the paradigm to creating an out-of-the-box employee-centric environment where employees can thrive on change and are empowered to collectively achieve shared goals.


In this panel you will learn how to:

  • Tackle complex challenges impacting their employees on a day-to-day basis
  • Maximise engagement irrespective of where employees work
  • Embrace employee-centric culture  


Steve Bennetts, Head of EX Strategy and Solutions, Asia-Pacific & Japan, Qualtrics APJ


Your employees have changed. The pivot to remote and hybrid work has accelerated a new take on what it means to be an employee – and disrupted what employees expect when it comes to employer flexibility, work-life balance, well-being, and workplace safety. Because of all these shifts with your people and what they want from work, adapting how you measure success in your employee experience is critical in a new world of working. Tune in to hear Steve touch on exclusive employee insights on the ANZ Trends we are seeing around employee expectations, and the critical need for organisations to have a balanced scorecard that captures the moments that matter for their employees, in order to drive future business success.


In this session you'll learn: 

  • Exclusive insights on trust in leadership, intent to stay, employee wellbeing and growth and development across ANZ. 
  • Practical insights and frameworks from our new EX25 methodology to build a successful Employee Experience program.


David Ludlow, Group Vice President for Solution Management, SAP SuccessFactors

Lauren S. Park, PhD, HR Research Scientist, Growth and Insights, SAP SuccessFactors 


In this session, Dr. Lauren S. Park and David Ludlow will share original research findings on some of the key trends impacting HR today and provide insights on innovations in the SAP SuccessFactors roadmap that enable customers to execute on these trends.


Colonel Bronwyn Johnstone, Director HR Business Engagement – Defence ERP Program

Clementine Wong, Director People Technology, Transport for NSW

Hena Di Petta, Specialist Customer Success Partner - Expert, SAP Success Factors


"The rapid changes which COVID-19 has spurred across the APS have generated both new opportunities and higher expectations from the Government, the community and our workforce of what the APS can deliver in the future. Although the system-wide approaches have served Australia well this year, implementing contemporary organisational design and remaining flexible to agency needs is paramount. This approach will enable the public sector to emerge stronger as the sector continues to navigate increasingly complex public policy issues and prepares for the future of work" (Peter Woolcott AO, Australian Public Service Commissioner).


Join this specific deep dive for the HR community in the public sector panel and learn:

  • How have they implemented flexible and responsive workforce model?
  • How has the Panel embraced data and technology to enable successful outcomes?
  • How are they preparing their organisations for the future?


David Ludlow, Group Vice President for Solution Management, SAP SuccessFactors

Farah Gonzalez, Global Product Manager for Public Services, SAP SuccessFactors


The Public Services market is highly strategic for SAP SuccessFactors.  We have been delivering new capabilities to support the unique needs of public sector customers over the past few releases, with many more planned. 

In this session, you’ll discover:

  • The summary of some of the key innovations delivered over the past three years 
  • New capability roadmap scheduled over the next three releases


Judy O’Brien, Culture, Diversity & Inclusion Manager, New Zealand Rugby


Equity, Diversity & Inclusion are critical enablers of success for high performing teams. Rugby plays a significant role in the culture of Australia & New Zealand, but what role does culture play in Rugby?


This keynote will speak to:

  • The journey New Zealand Rugby is on to bring diversity and inclusion to life both on and off the rugby field
  • The power of culture & inclusion as strategies for engaging your stakeholders; and
  • How a framework of values is essential to building purpose and belonging into organisational culture.


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