SAP
SAP CX AI Day
AI and Customer Experience

A match made in heaven

Thursday, June 20, 2024

SAP Office in Brussels (Diegem)
AI and Customer Experience - A match made in heaven

 

 

What does AI in the field of Customer Experience (CX) exactly mean? What is available today and what is still in the skies? What are specific and hands-on use cases for people working in Sales, Service and Commerce and how does it benefit your business?

 

This session will show you why AI and CX are such a good match and what it truly entails, while distinguishing between current capabilities and future possibilities. Gain hands-on insights into specific use cases that will bring your business operations forward.

 

Join us on June 20th in Brussels for the session "AI and Customer Experience - A match made in heaven"!

 

What to expect:

  • Receive a comprehensive update on the latest advancements and forthcoming trends in CX from Alex Timlin, our Chief Expert in Customer Experience & CRM
  • Experience live demos of the SAP CX AI Toolkit, showcasing its effectiveness in Sales, Service, and Commerce
  • Engage in partner-led roundtable discussions and benefit from valuable networking opportunities with industry experts.

 

Our goal is to equip your company with the knowledge and tools to stay ahead of the curve, understanding the trends that are shaping the future of CX - including AI trends.

Alex Timlin
Chief Expert Customer Experience & CRM
SAP
Joris Buckinx
Senior Customer Experience Solution Advisor
SAP
Agenda
Timing Topic
12:30 Welcome & Lunch 
13:30 Intelligent CX and Intelligent Business Processes - What’s new and what’s coming next?
by Alex Timlin, Chief Expert CX & CRM, SAP
14:30 Demo - How AI helps today in Sales, Service and Commerce
by Joris Buckinx, Senior CX Solution Advisor, SAP BeLux
15:30 Coffee Break
15:45

Roundtable Discussions (You can join 2 sessions, each lasting 20min)

Exploring AI in Sales:  Will AI lead to professional disappointment or success? - ​by Flexso

Launching AI in Sales: Is your sales department ready to be empowered by AI? - by delaware

Unlocking AI in Service: Transforming Service for the Future​. - by SQLI

AI in Commerce and Marketing: The impact of AI on your customer journey. - by Elision

 

 

 

16:30 Closing & Networking Drink
Practical Info

Timing

The event is taking place on Thursday, June 20, 2024.
 

Location

SAP Office
Hermeslaan 9
1831 Machelen

> Route description


Parking

Free parking is available on site.

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