What does AI in the field of Customer Experience (CX) exactly mean? What is available today and what is still in the skies? What are specific and hands-on use cases for people working in Sales, Service and Commerce and how does it benefit your business?

This session will show you why AI and CX are such a good match and what it truly entails, while distinguishing between current capabilities and future possibilities. Gain hands-on insights into specific use cases that will bring your business operations forward.

Join us on June 20th in Brussels for the session "AI and Customer Experience - A match made in heaven"!

What to expect:

• Receive a comprehensive update on the latest advancements and forthcoming trends in CX from Alex Timlin, our Chief Expert in Customer Experience & CRM
• Experience live demos of the SAP CX AI Toolkit, showcasing its effectiveness in Sales, Service, and Commerce
• Engage in partner-led roundtable discussions and benefit from valuable networking opportunities with industry experts.

Our goal is to equip your company with the knowledge and tools to stay ahead of the curve, understanding the trends that are shaping the future of CX - including AI trends.