SAP Connect Day for Customer Service in Discrete Manufacturing Industries

Turn Customer Service into Your Greatest Competitive Advantage

September 29, 2026 | SAP Office, The Circle Zurich

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Customer Service 360°: Harnessing SAP AI and SAP Solutions for Maximum Impact 

On September 29, 2026, we do invite senior leaders from the Discrete Manufacturing Industry in Switzerland to an exclusive event at the SAP Office. This day brings together industry peers and SAP experts to explore how artificial intelligence and integrated SAP solutions are transforming Customer Service from a cost centre into a true competitive advantage.

 

Through a live end-to-end demonstration based on a real customer prototype, you will see how SAP Service Cloud, SAP S/4HANA Service, SAP Field Service Management, Business Data Cloud, and SAP AI work together to deliver seamless, intelligent service experiences. Expert sessions from SAP and our partners will cover the latest product innovations, next-generation customer service portals, and practical approaches to elevating service operations.

With a maximum of 30 attendees, this event is designed for meaningful dialogue — not a broadcast. Expect open discussion, direct access to SAP product and industry experts, and dedicated networking time including a business lunch and closing apéro.

 

Register now
The smart distribution warehouse features automated robot welding and robotic arms.
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Date & Time

September 29, 2026
09:15 – 17:30 Uhr

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Language

The primary language of the event is German.

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Location

SAP Office, The Circle 66, Zurich

Agenda at a Glance
Detailed agenda and confirmed speakers will be updated regularly.

09:15 – 09:45 | Registration & Coffee
09:45 – 10:00 | Welcome & Introduction
10:00 – 10:30 | The Evolution of Customer Service - an inspiration
10:30 – 11:15 | AI in an E2E Customer Service - based on a customer prototype incl. SAP Sapphire Update
11:15 – 12:00 | Next Level Customer Service Portals
12:00 – 13:15 | Networking Lunch
13:15 – 13:45 | Service Cloud - innovations
13:45 – 14:30 | Customer Service in S/4HANA - an update
14:30 – 15:00 | Coffee Break
15:00 – 15:30 | SAP Field Service Management
15:30 – 16:00 | Discussion and Wrap up of the Day
16:00 – 17:30 | Networking Apéro

Partner

Sybit GmbH

proaxia consulting group

Ines Lorenz

Do you have any questions about the event?

I am Ines Lorenz and your contact for the event.

E-Mail: ines.lorenz@sap.com
phone: +41 79 740 8905

 

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