Falk Rieker, SAP

Banking has changed considerably in recent years. In this opening chapter, Falk Rieker, global vice president and global IBU head for banking at SAP, explains how banks are evolving to meet the digital needs and expectations of their customers.

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David Gagne, EY

Digital experiences are changing how the world banks. David Gagne, managing director, corporate, commercial and SME banking, North America, EY talks about what banks are learning from their customers and how fintechs are impacting the pace of change.

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Alicia Pertusa, BBVA

Wholesale change in banking comes with some increase in risk. In this chapter, Alicia Pertusa, head of strategy and business portfolio, BBVA Client Solutions, discusses how banks can mitigate these issues and work within regulations.

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 Yulanda Chung, DBS

Banks are coming into greater levels of scrutiny for their environmental impact. Yulanda Chung, head of sustainability for institutional banking, DBS, talks about how the sector can be more accountable for its impact on society and the environment. 

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Mayank Mishra, Citi

Sustainability is becoming an integral part of corporate culture. In this final chapter, Mayank Mishra, global head of digital channels, treasury and trade solutions, Citi, explains how digital technology can play a role in meeting the new standards both staff and customers expect.

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