SAP
Welcome to CXchangersTalk

 

 

CXchangersTalk is a live interview format where our host Thomas Wieberneit welcomes various guests to discuss the most important topics around Customer Experience. 

 

When we think about CRM, we often imagine a system based on functions and features. Design, on the other hand, is often considered secondary. For the end-user Experience, it is a common low-brainer: Optimizing the end-user experience, thinking from the customer, generates happy customers. Same for CRM Users? 

 

On Sep 6th we welcomed our special guest Tim Holm to our CX Changers Talk. He introduced us to this relationship between UX and CRM to assess whether it's a match or a no-match.

 

Tim Holm is a tech enthusiast focusing on CRM and customer service. As a sales professional, he is focusing on cloud products in the areas of core ERP, infrastructure as well as BI, Planning & Data Warehousing in Germany and Switzerland.

 

This interview was conducted in English.

 

Learn more about our guest

Our Special Guest: Tim Holm

Tim Holm is a charismatic sales & customer service expert. In his current position as Regional Sales Director he drives to improve CRM cloud solutions, while buildig a close relationship to his customers.

 

Our Host: Thomas Wieberneit

Thomas is an internationally renowned analyst and consultant with more than 25 years of proven track record of leadership experience in the CRM and CX industry. Being an experienced practitioner with a unique combination of development, quality management and consulting experience, he effectively translates business needs into technology solutions, bringing strong value to software vendors and their customers.

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