Date : 30th July 2025 (Tuesday) | Time SGT : 1.00pm - 2.30pm
The purpose of this session is to present a comprehensive overview of personalization in today's digital world and provide insights on its strategic importance. We will explore both foundational and advanced personalization capabilities including AI based experience and personalized recommendations, gaining insight into how such tools can enhance customer engagement and drive business outcomes. During this session, real-world demonstrations will illustrate practical applications of personalization, encouraging active participation, dialogue, and knowledge sharing. Goal: This session will inspire attendees to drive innovation within their personalization strategies and unlock new growth opportunities. Attendees will leave with actionable strategies to implement in their organizations, fostering deeper customer connections and driving measurable success
Rai Kamal
SAP BTP
Customer Success Partner Senior Advisor SAP APAC
Hemant Rachh
Senior Director,
Product Management, SAP Build