Agenda Day 1 - Strengthen your Customer COE Foundation and IT Infrastructure
Strategy, Governance, Organization for Customer COE
10:00 - 10:20 am CET
Presenter: Pedro Arrontes and Andreas Luft, Customer COE Program Management, SAP
Customer COE in a hybrid world. Get insights into Strategy, Governance, Organization for Customer COEs.
The future of SAP Road Maps: Meet the SAP Road Map Explorer!
10:20 - 10:40 am CET
Presenter: Isabel Rodrigues, Business Owner SAP Road Map Explorer, SAP
During this presentation you will receive an overview on how to interact with the SAP Road Map Explorer, learn best practices, share experiences, discuss the latest information about the tool, and learn about the upcoming functionalities.
Your Enterprise Support Reporting for Hybrid SAP Solutions
10:40 - 11:00 am CET
Presenters:
Swetlana Schätzle, Product Owner ESRC, SAP
Thorsten Posdziech, Business Owner ESRC, SAP
In this session we will introduce the SAP Enterprise Support Reporting Cockpit (ESRC) with cloud and recently released on premise content. The cockpit is an interactive online dashboard analyzing and documenting the status of your SAP cloud and on-premise solutions, focusing on support relevant KPIs such as system landscape, incidents, services, cloud system availability, on-premise maintenance, cloud licenses and many more.
Overview of Tools and Services that are Free for You
11:00 - 11:30 am CET
Presenter: Thomas Grande, Business Support Senior Expert, SAP
In this session you will get a concise overview of tools and services that can help you improve business processes and IT, as well as identify and implement the most relevant innovations for your business. And the best: for FREE. Join Thomas’ presentation on how you can get the most out of your maintenance contract.
RISE with SAP S/4HANA Cloud Licensing Overview
11:30 - 11:50 am CET
Presenters:
Michael Deller, Senior Director SAP S/4HANA, SAP
Bernd Hartmann, Commercialization Lead for SAP S/4HANA, SAP
This session will cover the fundamentals of the licensing model of ‘RISE with SAP S/4HANA Cloud’, provide insights into the Rise components, Direct User Access and Industry & LoB Solutions.
Q&A and Closure
11:50 - 12:00 pm CET