Agenda - Virtual Customer COE Event

Virtual Customer Center of Expertise (Customer COE) Event 


The role of a Customer COE requires you to continuously stay up-to-date and drive innovation adoption.

For that reason we have prepared for you a three-day virtual event to strengthen your foundation and help you define your innovation roadmap.

Agenda Day 1 - Strengthen your Customer COE Foundation and IT Infrastructure


Strategy, Governance, Organization for Customer COE

10:00 - 10:20 am CET

Presenter: Pedro Arrontes and Andreas Luft, Customer COE Program Management, SAP


Customer COE in a hybrid world. Get insights into Strategy, Governance, Organization for Customer COEs.



The future of SAP Road Maps: Meet the SAP Road Map Explorer!

10:20 - 10:40 am CET

Presenter:  Isabel Rodrigues, Business Owner SAP Road Map Explorer, SAP


During this presentation you will receive an overview on how to interact with the SAP Road Map Explorer, learn best practices, share experiences, discuss the latest information about the tool, and learn about the upcoming functionalities.



Your Enterprise Support Reporting for Hybrid SAP Solutions

10:40 - 11:00 am CET


Swetlana Schätzle, Product Owner ESRC, SAP

Thorsten Posdziech, Business Owner ESRC, SAP​


In this session we will introduce the SAP Enterprise Support Reporting Cockpit (ESRC) with cloud and recently released on premise content. The cockpit is an interactive online dashboard analyzing and documenting the status of your SAP cloud and on-premise solutions, focusing on support relevant KPIs such as system landscape, incidents, services, cloud system availability, on-premise maintenance, cloud licenses and many more. 



Overview of Tools and Services that are Free for You

11:00 - 11:30 am CET

Presenter: Thomas Grande​, Business Support Senior Expert, SAP


In this session you will get a concise overview of tools and services that can help you improve business processes and IT, as well as identify and implement the most relevant innovations for your business. And the best: for FREE. Join Thomas’ presentation on how you can get the most out of your maintenance contract.



RISE with SAP S/4HANA Cloud Licensing Overview

11:30 - 11:50 am CET


Michael Deller, Senior Director SAP S/4HANA, SAP

Bernd Hartmann, Commercialization Lead for SAP S/4HANA​, SAP


This session will cover the fundamentals of the licensing model of ‘RISE with SAP S/4HANA Cloud’, provide insights into the Rise components, Direct User Access and Industry & LoB Solutions.



Q&A and Closure

11:50 - 12:00 pm CET

Agenda Day 2 - Define your Innovation Roadmap


What is Really Different with "RISE with SAP"

10:00 - 10:30 am CET

Presenter: Uwe Grigoleit, SVP & General Manager SAP S/4HANA, SAP


During this session you will hear the latest on:

  • The RISE with SAP offering and everything it entails 
  • Flexible deployment options with one target: help you to move to the next generation Cloud ERP at your own pace and with the right focus to become an intelligent Enterprise
  • Overview of the commercial models helping you to make this move financially attractive
  • The new way how your users can and will work with the system



SAP S/4HANA Movement and RISE with SAP: Your Ultimate Guide to the Intelligent Enterprise

10:30 - 10:55 am CET

Presenter: Reik Böttner, Senior Program Manager at SAP S/4HANA Movement, SAP


Learn how the “SAP S/4HANA Movement Program” together with the “RISE with SAP” offering, is your individual path to the Intelligent Enterprise. You will learn key steps and assets that will help you from ideation to Go-Live by answering the WHY, WHAT and HOW you make the transition to a digital future.



The Latest on the SAP Business Process Intelligence

10:55 - 11:20 am CET

Presenter: Wassilios Lolas, Global Vice President, Head of the Center of Excellence, Business Process Intelligence at SAP


With SAP Business Process Intelligence (BPI) SAP launches powerful solutions that support customers' endeavors to improve, automate, accelerate, and better govern their processes. Business Process Intelligence solutions allow users to turn process insights into actions to help drive digital transformation. With data-driven elements and custom recommendations, the optimization process itself gets streamlined. SAP BPI helps you gain insights into end-to-end process performance with process analytics, real-time monitoring and drive process improvements through many improvements, e.g. better automation of tasks, machine learning, all along with integrated process governance and continuous monitoring.



Intelligent Enterprises are Integrated Enterprises: An Update on SAP’s Integration Strategy

11:20 - 11:45 am CET

Presenter: Katrin von Ahsen, Chief Product Expert, SAP


SAP aims at delivering an integrated intelligent suite along end-to-end business processes. For this purpose distinct suite qualities have been introduced that facilitate a seamless out-of-the-box integration of SAP's Intelligent Suite. Join this webinar to get deep insights into SAP's suite qualities, holistic technology and business process integration across solutions, as well as third-party integrations.



Q&A and Closure

11:45 am - 12:00 pm CET

Agenda Day 3 - Path Towards the Intelligent Enterprise with the SAP Business Technology Platform


Future Ready your Enterprise with SAP BTP

10:00 - 10:25 am CET

Presenter: Jonathan Russel​, Global Vice President – GTM Digital Experience Portfolio, SAP


SAP Business Technology Platform (SAP BTP) brings together intelligent enterprise applications with database and data management, analytics, integration and extension capabilities into one platform for both cloud and hybrid environments. SAP BTP is the ideal platform for low-code, no-code applications, including hundreds of pre-built integrations for SAP and third-party applications.  Join our sessions to learn how SAP BTP can make your life easier and your company more successful.



Future Ready your Enterprise with your Integration Strategy

10:25 - 10:50 am CET

Presenter: Gabriela Gahse​, SAP Product Manager for SAP Integration Suite


For most businesses, refining operations and improving the user experience with integrated processes are top of mind. But at the same time, you want to keep integration costs low and drive substantial operational efficiency and flexibility. SAP BTP is particularly useful for these increasingly strategic requirements because it connects IT landscapes across your environments, including the data they collect and the processes they support.



Future Ready your Enterprise with Intelligent Robotic Process Automation

10:50 - 11:15 am CET

Presenter: Boris Andre, Solution Manager SAP Intelligent RPA, SAP


Rapidly build and enhance applications, processes, and experiences across your value chain. Hear how you can redirect resources toward high-value activities and processes with SAP Intelligent Robotic Process Automation.



Future Ready your Data Management with SAP BTP

11:15 - 11:40 am CET

Presenter: Ahmet Engin Tekin, Director Customer Innovation & Enterprise Platform, SAP


Reliably gain insight across applications and data sources to optimize and grow your business. Data is one of the most ubiquitous assets. But while data volume grows year after year, companies continue to struggle to make use of it and create significant business value SAP BTP helps you complete the steps to turn data into value that enriches the business. The platform reduces the friction of using individual technologies while preventing unnecessary data movement within your landscape.



Closure & Feedback

11:40 am - 12:00 pm CET

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