The Customer Center of Expertise (Customer COE) model consists of five core functions (Customer COE Getting Started) which represent the foundation to efficiently and effectively operate, orchestrate and run your ERP infrastructure.

As a Customer COE, it is important to have a continuous dialog with the lines of business of your company. It is essential to drive communications and governance for all SAP related topics and establish, manage and nurture relationships with internal and external stakeholders.

These activities allow Customer COEs to act as a collaboration hub between Business and IT within their companies to best run both business and IT processes.

The role of a Customer COE requires you to continuously stay up-to-date and drive innovation adoption.

For that reason we have prepared for you a three-day virtual event to strengthen your foundation and help you define your innovation roadmap:  

• Day 1: Strengthen your Customer COE Foundation and IT Infrastructure
• Day 2: Define your Innovation Roadmap
• Day 3: Path Towards the Intelligent Enterprise with the SAP Business Technology Platform