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Virtual Customer Center of Expertise Event


October 5th - 7th 2021

Lifetime Journey for Continuous Success

Strengthen your Foundation and Infuse your DNA with the Latest Innovations!


The Customer Center of Expertise (Customer COE) model consists of five core functions (Customer COE Getting Started) which represent the foundation to efficiently and effectively operate, orchestrate and run your ERP infrastructure.

As a Customer COE, it is important to have a continuous dialog with the lines of business of your company. It is essential to drive communications and governance for all SAP related topics and establish, manage and nurture relationships with internal and external stakeholders.

These activities allow Customer COEs to act as a collaboration hub between Business and IT within their companies to best run both business and IT processes.

The role of a Customer COE requires you to continuously stay up-to-date and drive innovation adoption.

For that reason we have prepared for you a three-day virtual event to strengthen your foundation and help you define your innovation roadmap:  

  • Day 1: Strengthen your Customer COE Foundation and IT Infrastructure
  • Day 2: Define your Innovation Roadmap
  • Day 3: Path Towards the Intelligent Enterprise with the SAP Business Technology Platform

Check out the presentations and recordings after the virtual event. 

Pedro Arrontes
Customer COE Program Management
Isabel Rodriguez
Business Owner Road Map Explorer
Swetlana Schätzle
Product Owner SAP Enterprise Support Reporting Cockpit
Thorsten Posdziech
Business Owner SAP Enterprise Support Reporting Cockpit
Thomas Grande
Business Support Senior Expert, Business Process Intelligence Solution Management
Bernd Hartmann
Commercialization Lead for SAP S/4HANA
Michael Deller
Senior Director SAP S/4HANA Solution Portfolio & GTM
Uwe Grigoleit
Senior Vice President & General Manager SAP S/4HANA
Reik Böttner
Senior Program Manager at SAP S/4HANA Movement
Wassilios Lolas
Global Vice President, Head of the Center of Excellence, Business Process Intelligence at SAP
Kathrin von Ahsen
Chief Product Expert Cross Architecture, Technology & Innovation
Jonathan Russel​
Global Vice President – GTM Digital Experience Portfolio
Udo Paltzer​
SAP Product Manager for Integration Platform Technology
Boris Andre
Solution Manager SAP Intelligent RPA
Ahmet Engin Tekin​
Director Customer Innovation & Enterprise Platform
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