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SAP
Welcome to the SAP Expert Series for CX!
 
Our content hub for English-language video sessions on the topic of Customer Experience is available to you immediately after registration.
 
And it's worth it!
You can participate in real-time in our ongoing webinar series and ask your follow-up questions to the CX experts and customers in live Q&A sessions. Alternatively, you can gain contemporary knowledge on Customer Experience on-demand from our recordings.
On-Demand Highlights
AI in Action: Quick Wins for Captivating CX

Struggling to deliver exceptional customer experiences due to outdated content, knowledge gaps, and generic messaging?

You're not alone. Hear from leading industry experts and SAP-partners in our 5-part webcast series how to tackle these inevitable challenges and master customer experience at scale with AI.

1. Activating AI in CX: 5 Steps to Quick Wins and Scaling Success

2. Enhance Product Discovery for Holiday Season Success with AI

3. High-Impact Omnichannel Email Campaigns with an AI Assist

4. Accelerating End-of-Quarter Deals with AI-Supported Sales Guidance 

5. Speedy Service Resolution Through Generative AI and Automation

2024 Sales and Service Cloud Innovation Spotlight

Businesses need to deliver the best customer experience to meet high expectations from customers and drive revenue. B2B sales cycles are complex and involve a lot of stakeholders, each with unique concerns and wants. The complexity extends to customer service, too, as it brings challenges for organizations to simplify service resolution, a vital measure in boosting customer satisfaction and retention. Businesses need to overcome these obstacles by empowering their employees with AI-driven guidance and insights, self-service capabilities while connecting people and processes to foster efficiency and drive impactful results. In this session , learn about SAP’s vision for the next generation of automation and artificial intelligence and more.

Bye-Bye Boring: Crafting a CX Journey That Stands Out from the Crowd

In a digital world where everything looks the same, customer experience is THE differentiating factor when it comes to keeping or losing your customers – but recent research demonstrates that companies are still struggling to invest in the right areas that really impact customer interactions.

In collaboration with SAP, IDC conducted a survey involving 1000 CX professionals to comprehend the value customer experience brings to their respective companies.

Watch the webinar to delve into the results of this study and explore topics such as, the barriers hindering successful customer experiences, explore the current and future roles of technology in streamlining interactions and reducing friction in customer experiences, address specific challenges and solutions in constructing a technology architecture that fosters deep customer engagement, and outline key considerations in selecting the right technology partner. 

SAP CX WEEK
Learn now from webinars how you can digitize, automate, and optimize your customer-related activities.

 

Register and find out more about Customer Experience on-demand!

Find the German SAP Expert Series: CX Week here

Key Considerations for eCommerce in China
E-commerce is booming in China and it presents a massive opportunity for businesses that want to expand their reach and tap into the country's huge consumer but also B2B market. As the market in China is different we aim to provide you with some insights you might want to consider and therefore offer a webinar covering the following topics:
  • Market - Situation & Potential
  • Policy in China - Cyber Security Law (Chinese Local GDPR）
  • Data Center in China - Hosting Commerce Cloud in China
  • Customization & Integration - Key eCommerce Platforms, Channels, Payment providers)
  • Performance – Proven scalability
  • Codebase – Leverage existing codebase
 
Overall, e-commerce in China presents a significant opportunity for businesses, but it requires careful planning and execution to succeed.
Join us for this webinar and get the insights!

 

Additional on-demand Highlights
Understanding your customer : Can’t-miss insights to deliver exceptional CX

Join Brent Leary, Co-founder and Managing Partner of CRM Essentials LLC and Ritu Bhargava, President and Chief Product Officer for SAP Industries & Customer Experience, for a conversation on emerging CX trends including the empowered CIO, the need for composability, driving profitable growth and commitment to purpose.

 

 

SAP Sales and Service Cloud Innovation
Spotlight

 

Join us for an interactive webinar, where we share our latest and greatest SAP Sales

Cloud and SAP Service Cloud product innovations, including our vision on how

sales and service teams can improve customer engagements and customer lifetime value. Don’t miss this opportunity to learn how the new capabilities can help sales and service organizations overcome their most significant challenges.

 

How to deliver exceptional customer service with intelligent automation

 

Join us for an exclusive online event featuring industry leaders Shep Hyken, Customer Service & Experience Expert and Chief Amazement Officer at Shepard Presentations, and Matt Kresch, Vice President for Solution Management at SAP Customer Experience, to get valuable insight and actionable strategies on the key trends driving customer service today.

 

 

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