At SAP, the success of our customers is what motivates us to always push the limits and develop solutions that drive productivity and efficiency. We take pride in any SAP project that helps transform and grow our customers’ business, drives the engagement of their employees, and results in a quick turnaround of value.

To celebrate the best of these projects, we hold our annual SAP Quality Awards for Customer Success – a platform that showcases the boundless potential of business relationships built on mutual effort and dedication. And a platform that pays homage to the people behind who saw these projects through.

The nominees and winning projects will be revealed in a series of videos. These will be posted on this page and shared on LinkedIn by some of our employees, implementation partners and customers. Watch the teaser below for a sneak-peek of this year’s award categories. 

This year’s Business Transformation: Enterprise Solutions Award goes to GasNet from the Czech Republic!

The energy giant convinced our jurors with the implementation of SAP S/4HANA, which has replaced the energy company’s legacy ESM system as required by their investor. GasNet has also implemented a number of supporting products, such as SAP Analytics Cloud for analytical functions, iRPA for robotics automation, Ariba for purchasing functions and DocuSign for electronic signatures.

“The main objective was not to introduce some completely new function, but to implement a greenfield solution and stay at the same efficiency level.”

~ Hana Mala, ESM Project Manager at GasNet

The project was especially demanding due to its scope, hence the SAP Active Methodology was utilized to effectively manage all the stages of the project. Because of time constraints – GasNet only had 1.5 years from the project definition to its delivery – an agile approach was used, allowing the project team to oversee the progress and test the business demo on a three-week basis.

In future, GasNet will focus predominantly on technical asset management and on ensuring ESG compliance, paving the way to a sustainable future with new energy products, such as hydrogen.

The Grand Winner in the Business Transformation: Functional Transformation category is Raben Services Management from Poland!

The logistics company has completely overhauled their HR processes with SAP SuccessFarctors, providing a single and comprehensive environment to support their employees, HR teams and managers. The implemented modules include Employee Central, Employee Central Payroll, Performance & Goals as well as Succession & Development.

To ensure efficient project management, a detailed project schedule was drawn up and the SAP Active Methodology was employed, splitting the project into four stages: Prepare, Explore, Realize and Deploy. During the implementation, results, problems and errors were recorded in a dedicated system, allowing the project team to monitor the progress of development and testing.

“We have increased the accuracy of data and the transparency of our processes, reduced the time the HR team spends on routine and manual tasks, and cut down the time spent by managers on administrative tasks and performance management.”

~ Anita Koralewska-Ratajczak, Head of HR at Raben Group

Now, Raben Management Services can focus on the next stage, defining the countries where the new system will be rolled out and the modules that have to be implemented to provide all the desired functionalities.

The recipient of the 2022 Rapid Time to Value Award is Dormer Pramet from the Czech Republic!

Dormer Pramet is a leading manufacturer of cutting tools for the engineering industry. As the company operates in multiple countries with different practices and legacy systems, it was a challenge to provide their customers worldwide with a unified customer experience and detailed information about their products – an obstacle they ultimately overcame with SAP Commerce Cloud.

“We didn’t want to build a car because we could have ended up only with the chassis. Instead, we opted to build a scooter and, when we learn how to ride it, we can trim it up into a motorbike.”

~ Vítězslav Jersák, System Owner at Dormer Pramet

The major constraint in the project implementation was time since Dormer Pramet only had four months to deliver the first phase of the project. In order to ensure a timely project implementation, they put together a team of internal experts who joined forces with SAP implementation partner Actum Digital and successfully saw the project through.

With the new e-commerce platform up and running, Dormer Pramet has already tripled the share of their online sales but they still have a long way to go. It is now up to their marketing and communications teams to spread the word of the new e-commerce platform among their customers and leads.

The Grand Winner in the brand new Digital Pioneer award category goes to Hungrana from Hungary!

The company, which operates in the food and chemical industry, has convinced our jury members with their SAP Plant Maintenance 4.0 project, which was aimed at modernizing their existing SAP Plant Maintenance system, increasing the transparency of workflows and processes and introducing paperless business processes.

The project team followed a set of quality principles that ensured a successful implementation. These included active cooperation with regularly held meetings, organizational change management that introduced a new maintenance team, business agility with a supportive management attitude, SAP Active Methodology for delivering system features in small parts, and the establishment of new communication channels.

Aside from the set objectives, most of which were achieved successfully, the major benefits of the project include a newly introduced SAP Asset Manager in combination with an easy-to-use RFID system, which has greatly improved the efficiency and productivity of the Hungrana plant.

Nevertheless, this was only a pilot project for Hungrana, which only pertained to one part of the factory. In the future, Hungrana plans to expand the plant maintenance project to all of their factory operations.

In parallel with Maintenance 4.0, Hungrana implemented another SAP project – Integrated Health, Safety and Environment Management that was also awarded with the title Winner of the Digital Pioneer category. Aside from ensuring full compliance with the Hungarian legislation in the environmental protection, the project also provides a financial edge to company since it allows them to avoid fines and access loans with considerably lower interest rates.

The Business Transformation: Enterprise Solutions category is all about enterprises who have transformed a substantial portion of their business using either SAP S/4HANA or SAP ERP, setting the foundations for a comprehensive digital transformation of their business. This year’s nominees include public institutions as well as public utility, transport, distribution and retail companies.

Finalists in CEE

• Air Serbia, Serbia
  Air Serbia is the largest Serbian airline company. Their implementation of SAP S/4HANA, which was based on the best practices of the airline industry, was integrated with over 15 legacy applications and successfully achieved the automation, consolidation and centralization of all processes and data critical for profitable operations.
• Magyar Államkincstár, Hungary
  Magyar Államkincstár is the Hungarian State Treasury. The company launched a complex IT program with an integrated financial management system, bank account management system and a new data warehouse system as well as a centralized master data management system ensuring the standardization  of various IT systems.
• DTEK GRIDS, Ukraine
  DTEK GRIDS is a part of DTEK Group, the largest energy company in Ukraine. Using SAP for Utilities and SAP CRM solutions, they optimized the business processes at over 40 locations across Ukraine while meeting the requirements for the division of business functionality and taking into account legal requirements in Ukraine and the Electricity Market law.
• GasNet, the Czech Republic
  GasNet is a public utilities company that replaced their on-prem solution with the SAP S/4HANA Essential solution, which is tightly integrated with core systems by means of the SAP Business Technology Platform. In addition to SAP S/4HANA Essential, GasNet also implemented Robotics Process Automation.
• Orbico, Croatia
  Orbico is a distributor that redesigned their IT system with the introduction of SAP S/4HANA, integration with core systems by means of SAP Process Orchestrator middleware, and the implementation of SAP Master Data Governance, Business Technology Platform, SAP Analytics Cloud and Robotic Process Automation.
• Żabka Polska, Poland
  Żabka Polska is a major retailer on the Polish market that utilized SAP solutions to successfully implement an efficient, flexible and fail-proof integration project. With their efforts, they eliminated all printed documentation in their logistics processes, which supply goods to over 8,300 retail stores across the country.

The Business Transformation: Enterprise Solutions category is all about enterprises who have transformed a substantial portion of their business using either SAP S/4HANA or SAP ERP, setting the foundations for a comprehensive digital transformation of their business. This year’s nominees include public institutions as well as public utility, transport, distribution and retail companies.

Finalists in CEE

• Carrefour Romania, Romania
  Carrefour Romania is a retailer that replaced their existing HR, payroll, and benefits systems with SAP  SuccessFactors – Employee Central, Performance & Goals & Compensation Management as well as SAP Payroll from ERP ECC6.0 EHP7.
• KBC Global Services, the Czech Republic & Bulgaria
  KBC Global Services is a financial enterprise that utilized SAP SuccessFactors to achieve the biggest HR transformation in the history of both Czech and Bulgarian branches, delivering a brand new core HR system.
• Profi Rom Food, Romania
  Profi Romania is a modern retail network in Romania that transformed their HR functions with a project covering an entire cloud-based HR solution to provide a solid foundation for business expansion in the future.
• Raben Management Services, Poland
  Raben Management Services is a major part of the Dutch logistics giant Raben Group. They opted for a new, fully integrated, world-class solution providing global best practices in HR processes and a seamless user experience.

One of the best indicators of a successful project implementation is a quick turnaround of value, and this is precisely what Rapid Time to Value category is all about. This year’s nominees include one retail and two high-tech companies that optimized their systems to drive the efficiency of their business.

Finalists in CEE

• Dormer Pramet, the Czech Republic
  Dormer Pramet is a supplier of metal cutting tools and services that implemented an SAP Commerce Cloud Solution to consolidate an online channel and replace their existing legacy e-commerce solutions with one that serves all markets.
• Körber Supply Chain Consulting, Hungary & Germany
  Together with Jysk, which is a leading retailer of household goods, Korber Supply Chain Consulting implemented an SAP project that provides an automated system for Jysk’s new distribution center in Ecser, Hungary.
• SK Hi-Tech Battery Materials Poland, Poland
  SK Hi-Tech Battery Materials Poland revamped their organizational structure, personal administration, payroll, time management, employee self-service, manager self-service, performance and goals management as well as reporting.

The Business Transformation: Enterprise Solutions category is all about enterprises who have transformed a substantial portion of their business using either SAP S/4HANA or SAP ERP, setting the foundations for a comprehensive digital transformation of their business. This year’s nominees include public institutions as well as public utility, transport, distribution and retail companies.

Finalists in CEE

• Hungrana, Hungary
  Hungrana is a Hungarian corn processing company whose project saw the implementation of an SAP PM system to secure  transparent workflows, ensure predictable processes and boost effectiveness with paperless maintenance.
• Hungrana, Hungary
  Hungrana was also nominated for another SAP project, which utilized SAP EHS to turn manual EHS-relevant processes into digital processes, driving the transparency and safety of the company’s operations.
• T-Mobile Polska, Poland
  T-Mobile is a communications company that utilized SAP Fiori, namely SAP UI5, to set up a self-service portal in the area of employee and manager self-service, as well as in the time management area.