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2022-11-02T08:00:00.000+01:00
The agenda for SAP CX LIVE: Exec Connect is available now. Dive into the details to learn more about visionary keynotes, breakout sessions, and other exclusive opportunities that will transform the way you think about CX.
There has never been a more critical time for CIOs and Business leaders to break down organizational and data silos, deliver consistent and memorable customer experiences across touch points, and drive loyalty and sustainable growth. Join Ritu Bhargava, President and Chief Product Officer of SAP CX, as she delivers her vision of an intelligent “one office” – connecting back end systems with front end experiences to deeply understand each customer, scale with adaptive agility, and engage with relevance throughout the entire customer journey. Speaker:
Location: Keynote, Level 1
Business has changed, and it’s been challenging. But there’s good news: Some of the world’s best brands have been growing loyalty and bottom lines, thanks to offering intelligent customer experiences, from pre-to-post purchase, and everything in-between. Hear about upcoming groundbreaking changes that will help your brand stand apart from the crowd. Speaker:
In this high-energy session, Debra Searle sits down with Sameer Patel, SAP CX Chief Marketing and Solutions Officer, to share her story as a solo Atlantic rower of 3300 miles in 3 ½ months. Hear how she developed mindset tools with her understanding of mental resilience & positive psychology, to embrace disruption and turn it into a strategic advantage for success.
Speaker:
Megger Group, a premiere electrical equipment provider, serves customers through their field sales organization across the globe. When spreadsheets and legacy systems couldn’t cut it anymore, it was time to invest in a unified sales platform. Hear how they’re strengthening and expanding their B2B customer base globally with the help of SAP.
Session Type: Customer Success Story
Solution: SAP Sales Cloud
Audience: Sales
Location: Breakout Track 1, Level 1
Rexel is a worldwide expert in professional distribution of products and services for the energy world. Rexel is already a strong digital player with a global B2B webshop supporting 17 banners across 11 Countries. Learn how Rexel is securing its ambition to reach 40% of Digital Sales by 2025 by moving its existing on-premise platform to SAP Commerce Cloud to guarantee the security, reliability and scalability of its platform.
Session Type: Partner
Solution: SAP Commerce
Audience: Commerce
Location: Breakout Track 2, Level 1
Today's consumer is inundated with more messages, interacts with more channels and expect brands to deliver them a more personalized experience than ever before. To meet customers where they are, in the moment, requires an omnichannel, personalized engagement strategy. Discover how the SAP Emarsys Customer Engagement platform, which sends billions of messages each year, was purpose-built for present-day marketers and how recent innovations and future investments empower them to deliver differentiated customer engagements, accelerate time to value, and grow customer revenue, lifetime value, and loyalty. Session Type: Roadmap Solution: SAP Emarsys Customer Engagement Speakers:
Audience: Marketing
Location: Breakout Track 3, Level 1
Get insights on how Heineken UK has increased B2B customer adoption by replatforming the B2B commerce solution with SAP Commerce Cloud. The journey has brought better user experience, massive customer adoption, reduced churn, and lower cost of serving B2B customers with increased customer loyalty.
Solution: SAP Commerce Cloud
Connecting your sales and service businesses gives you a true advantage. Customers have better experiences with your brand - improving loyalty and lifetime value. Learn which areas you may be overlooking to create a true harmonized customer strategy and hear how leading organizations set themselves up for success. Session Type: Best Practices Solutions: SAP Sales Cloud, SAP Service Cloud Speaker:
Audience: Service, Sales
Customer Data solutions from SAP unify millions of profiles into a single source of truth and help drive up to 10 times e-commerce revenue growth. Learn how our solutions surface enterprise-wide insights through connection to the SAP ERP application, deliver frictionless journeys across channels, enhance secure authentication options, and navigate the evolving data privacy landscape. Session Type: Roadmap Solution: SAP Customer Data Solutions Speaker:
Audience: IT
Learn how to put customers at the heart of your intelligent enterprise and facilitate experiences that drive lifetime value. See how an enterprise-wide customer data foundation bridges organizational silos, enables real-time customer insights where decisions are made, and fuels personalized experiences that show that you truly know your customer.
Solution: SAP Customer Data Solutions
Speakers:
Learn how Tata Steel in Europe, one of Europe’s largest steel producers, has created higher conversion, increased higher order value, reduced acquisition cost, and improved customer satisfaction by implementing SAP Commerce Cloud.
Loyal customers expect fast resolution to issues. How can your service organization be built to solve customer issues quickly? Learn about the latest customer service innovations that deliver fast and scalable resolutions across the demand and supply chain, protect your brand promise and secure future growth. Discover why you can trust SAP Service Cloud to adapt to the evolving expectations of your customers. Session Type: Roadmap Solution: SAP Service Cloud Speakers:
Audience: Service
Gone are the days of customers putting up with poor customer service. Daikin Europe, a leading manufacturer of advanced, high-quality HVAC&R solutions, is raising the bar. Learn from their approach to becoming a customer centric company with outstanding support. We’ll unpack how you serve customers better, enhance efficiency, and embrace analytics with a connected approach to service.
Solution: SAP Service Cloud
Today’s consumers have multiple touchpoints and channels where they browse for purchases. For retailers and D2C brands, this means they must deliver consistent experiences across all channels. How can you create meaningful and engaging shopping journeys that ultimately drive revenue and greater customer loyalty? Can you integrate real-time online and offline insights to deliver consistent, omnichannel experiences? Learn how leading brands connect digital and physical channels to deliver seamless shopping experiences that drive profitable growth.
Session Type: Best Practices
Solutions: SAP Commerce Cloud, SAP Emarsys Customer Engagement, SAP Customer Data Solutions
Audience: Commerce, Marketing, IT
Sales has evolved beyond an activity to a dynamic process. 80% of companies agree that their buyers’ expectations have undergone a significant or moderate change over the past two years. Sellers must be armed with the right set of tools and technologies to quickly overcome complexities, easily engage with buyers, and dynamically navigate selling journeys. Learn about the latest innovations and see why you can trust SAP Sales Cloud as your CRM for today, and the future. Session Type: Roadmap Solution: SAP Sales Cloud Speakers:
The UK's leading contact lens retailer, Feel Good Contacts, has been on a journey to revolutionize how they engage with their customers while artfully balancing their own business goals to increase efficiency, retention and customer lifetime value. Gain insights from how they've incorporated personalization and evolved their channel strategy from email to web and to the launch of their intuitive, revenue-driving mobile app.
Solution: SAP Emarsy Customer Engagement
The digital commerce market has gone through numerous changes for both consumers and commerce organizations. In this turbulent space, businesses need to deliver agile digital innovations to achieve sustainable and profitable commerce growth. Learn how SAP Commerce Cloud product vision and roadmap will set you up for success as a commerce innovator. Session Type: Roadmap Solution: SAP Commerce Cloud Speakers:
While the benefits of seamless omnichannel commerce journeys are clear, complex enterprises face challenges delivering them - especially while navigating the explosion of channels and the rapid evolution of technology. IBM will discuss trends, challenges, and how clients are successfully driving growth with SAP CX Suite while orchestrating data driven experiences and optimizing efficiencies for increased profitability.
Join SAP Customer Experience for an amazing evening at Searcys at The Gherkin. We’re gathering after SAP CX Live: Exec Connect for networking, delicious sensory overload, and a first-time-ever-seen interactive fashion showcase. With a strong focus on sustainability, we’ll be showcasing unique and ready to wear footwear that will be on display and customized live, highlighting the untapped potential of personalization and sustainability. Come for the edible entertainment. Stay for the show. You can look forward to an evening full of conversations and connections with fellow execs while sampling interactive foods and watching fashion that will redefine the industry. It’s an evening event you won’t want to miss.
Location: Searcys at The Gherkin
* All sessions are listed in BT. Breakout sessions are subject to change. Check back for updates as more sessions are confirmed.
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