SAP Connect Day for Customer Experience

Reimagine every customer moment

📅  May 27, 2026, 09:00-14:30
📍 SAP Offices, 14 Hurvitz Street, Raanana

Welcome to SAP Connect Day for Customer Experience!

Step Into the Future of CX at SAP Connect Day

Unleash the Power of Intelligent CX at the SAP Connect Day on May 27, 2026 at SAP Offices, 14 Hurvitz Street, Raanana.

Ready to transform your customer experience strategy into a growth engine? Discover how SAP CX’s embedded AI agents can accelerate your customer-centric transformation and drive unmatched engagement that builds loyalty and fuels long-term success.

Join us at this exclusive event to:

  • Design frictionless customer engagements that deepen relationships and maximize lifetime value and loyalty.
  • Activate your data—connect customer and operational insights to power AI, automate processes, and enable your teams to deliver exceptional experiences at scale
  • Stay ahead of the curve with tailored solutions that adapt to your business and evolving market demands
  • Arm your CX operations with cutting-edge AI tools to elevate every interaction and respond swiftly to disruption

This is more than an event—it’s your launchpad to the future of CX.

With unified processes, unrivaled data intelligence, and unmatched AI capabilities, SAP CX is redefining  what’s possible.

Don’t miss your chance to hear game-changing customer success stories and connect with visionary CX leaders, SAP experts, and strategic partners.

Register now to reserve your spot! 

Register now​

Speakers

Agenda*

09:00    Registration, networking and light breakfast

09:30    Welcome | Ofer Milavski, MD SAP Israel

09:40    Keynote: Customer Experience reimagined | Noam Rotem, CX Senior Solution Sales Executive, SAP Israel & Zeev Erlichman, CX Senior Solution Expert, SAP Israel

10:40    Fireside Chat – Customer Interview 

11:00    Coffee break

11:30    Tracks

Track 1 - Marketing

11:30    Power end-to-end customer lifecycle engagement with connected data and AI | Zeev Erlichman, SAP Customer Experience Solution Advisor, SAP Israel

12:30   Customer Story - Turning Usage into Loyalty: The SHARE CX Journey | Roei Hayoon, CDO at Shlomo (Sixt) Group

13:00    Customer Story - Beyond Implementation: How Hot Consumer Club Turned Personalization into Performance | Jenny Livshits, VP Marketing, Hot Consumer Club | Maayan Solnik, Deputy CEO & COO, BE2SEE

13:30    Wrap up

Track 2 - CRM

11:30    SAP CRM Strategy and Roadmap | Noam Rotem, CX Senior Solution Sales Executive, SAP Israel

11:50    The Next Generation of CRM: AI-Native and Cloud-First | Simon Dechent, Global Adoption Lead, Sales & Service Cloud, SAP

12:50    Customer story – Cidev Group. Winning the RFQ Race: Faster Responses, Smarter Order Management | Idan Lavi, Head of SAP Innovation , Abra

13:30    Wrap up

 

13:40    Lunch

* Agenda subject to change

Gold Sponsors

Venue

SAP House Israel

14 Horowitz St., Ra’anana

How to get there ​
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