Agenda | SAP Intelligent CX Theatre

SAP NOW India
CX Theatre

April 20th, 2023
1:30pm onwards
Jio World Convention Centre,
BKC, Mumbai

Intelligent CX: The Future of Customer Engagement

The Future of Customer EngagementThere has never been a more critical time for CIOs and business leaders to break down organizational and data silos, deliver consistent and memorable customer experiences across touch points, and drive loyalty and sustainable growth.

Dive into SAP's vision of an intelligent “one office,” connecting back-end systems with front-end experiences. Understand each customer, scale with adaptive agility, and engage with relevance throughout the entire customer journey.

Agenda

Time	Session	Speakers
1:30-1:40 PM	Welcome Address: SAP CX in India	Sudeep Singh Vice President and Head of CX Business SAP Indian Subcontinent
1:40-2:10 PM	Keynote: Intelligent CX and The Future of Customer Engagement	Ben Nottle Head - SAP Customer Experience Industry & Solutions SAP APJ
2:10-2:30 PM	Fireside Chat: The Secret to Engaging 1 billion consumers	Nitin Sethi Chief Digital Officer - Consumer Business Adani Group Sudeep Singh Vice President and Head of CX Business SAP Indian Subcontinent
2:30-2:50 PM	Keynote: The State of CX in India, and preparing for growth the next decade	Pallavi Malani MD & Partner BCG
2:50-3:20 PM	Panel Discussion: Powering CX for a nation on the growth trajectory	Raman Dhillon Head of Digital Transformation and Project Anubhav BPCL Deepak Bhosale AVP - Systems Asian Paints Manish Patel CIO MG Motor
3:20-3:50 PM	Presentation: Powering Omnichannel Engagement to Drive Growth and Revenue	Sam Rosenthal Global Sales Lead SAP Emarsys Keerthi Vivek Muniappan Director - Solution Engineering & Solution Architecture, SAP CX
3:50-4:10 PM	Revolutionising Commerce: Running a Profitable, Sustainable B2B Commerce Business	Brishketu Vatsa Sr. Director, Presales SAP CX, India
4:10-4:30 PM	Fireside Chat: Crafting the perfect digital B2B CX Benchmark	Akshaya Gujral Chief Sales Steering ArcelorMittal Nippon Steel India (AM/NS India) Ben Nottle Head - SAP Customer Experience Industry & Solutions, SAP APJ
4:30-5:00 PM	Panel Discussion: Winning with Digital Customer Experience in Manufacturing	Manish Chandegara, CIO, CERA Sanitaryware Hiren Dhakan, CIO, Prama Hikvision India Private Limited Sunil Nair (Head of Digital, Infrastructure & Security, Bridgestone) Dharmesh Sanghavi CTO - Portfolio Management Motilal Oswal Alternate Investment Advisors Pvt. Ltd.
5:00-5:30 PM	Overcoming CX Challenges in the Phygital World	Chandrashekar Mane Head of Artificial Intelligence & IoT Daikin Airconditioning India Pvt. Ltd. Rituparno Mukhopadhyay, Partner - Consulting, PwC India