The services sector is changing due to rapid digitalization and the pursuit of efficiency. Artificial intelligence and data optimize strategic decision-making and revolutionize operational processes.
Join us to explore how these technologies can drive the future of your organization in a competitive environment.
🧩SMART UTILITIES: DATA AND INTELLIGENCE THAT TRASNFORM OPERATIONS ⚡
AGENDA
📍 Welcome Dinner | April 16, 2026
Welcome dinner focused on networking and the strategic exchange of best practices in the industry, along with the presentation of the agenda and key announcements.
An exclusive tour designed for the most innovative companies in the sector, where we will explore firsthand the technological solutions that are redefining the future of Utilities.
📍 Walldorf, Germany | April 16-17, 2026
Experience innovation firsthand at the specialized showroom in the SAP Experience Center, where you can discover SAP's most advanced solutions to address industry challenges.
📍 Toulouse, France | April 21, 2026
🔹 April 21 | SAP Executive Digital Exchange Energy (Approval Required)
Energy companies are in the center of energy transition. A status quo that has existed for decades is being questioned by many new traders. The main goal of EDX for Energy is to share your vision and exchange in a diverse community of experts on key industry topics.
🔹 April 22 and 23 | Annual Utilities Conference
Immerse yourself in two days of sessions with leading industry experts, where we will explore the latest trends in technology, artificial intelligence, and innovation, as applied to the public utilities sector.
Sponsorship
Smart Energy Water (SEW), with cloud-based platforms and solutions powered by AI, ML, and IoT for the energy, water, and gas sectors, positions itself as a leader in customer and workforce digital experiences. Our commitment to innovation and excellence drives a strong culture focused on attracting and developing top industry talent and creating sustainable value for our clients.
Prologa, founded in 2001, positions itself as a specialist in industrial solutions with SAP S/4HANA for the energy, utilities, and circular economy sectors. With strong expertise in software development and implementation, and as a recognized SAP SE partner, our mission is to empower organizations through solutions that reduce losses, drive growth, and promote sustainability.
Datasys, with 25 years driving technological growth in Central America and the Caribbean, positions itself as a leader in cybersecurity, infrastructure, cloud computing and software development. Our commitment to innovation, excellence and customer satisfaction drives us to evolve, fostering a culture focused on attracting and developing top talent and creating value for our clients.
Infocenter, with more than 15 years as a SAP Gold Partner, positions itself as the leading company in the implementation of SAP solutions in Paraguay. Our commitment to excellence and innovation drives us to continuously evolve, fostering a strong organizational culture based on attracting and developing top industry talent and creating sustainable value for our clients.
T-Systems, part of the Deutsche Telekom Group, is a global ICT provider with 26,000 employees and operations in 20+ countries. With over 2,700 SAP-certified consultants and strong multi-cloud capabilities, the company delivers digital, SAP, cloud, and security solutions that help energy, water, and gas organizations accelerate transformation, improve efficiency, and build resilient, future-ready operations.
Agenda Walldorf, Germany | April 16-17, 2026
TIME
SESSION
SPEAKER
8:00 a.m.
Welcome, registration and introduction
Iván Barreto, SAP Industry Advisory Director for Utilities Latin America
9:00 a.m.
360 Vision: Key Expectations and Topics
9:30 a.m.
Opening Key Note
Markus Bechmann and Kim Maren Ekrutt, SAP Global VP and Co-Head Utilities Industry
10:00 a.m.
Power Plant Tour group 1 /Energy Park Group 2
See in real time a power generation plant that uses Biomass and Natural Gas in its operation and how with SAP IAM solutions, the operation, maintenance, scheduling and work dispatch are monitored.
11:00 a.m.
Power Plant Tour group 2 / Energy park Group 1
See in real time a power generation plant that uses Biomass and Natural Gas in its operation and how with SAP IAM solutions, the operation, maintenance, scheduling and work dispatch are monitored.
12:00 a.m.
SAP Utilities Strategy and Roadmap
This presentation highlights the SAP Utilities vision to help energy and water providers lead the transition toward smarter, more sustainable operations. It outlines a clear strategy and roadmap focused on industry-cloud innovation, grid and asset modernization, clean energy programs, and data-driven customer engagement. The session also showcases emerging capabilities—from AI-enabled insights to advanced metering and billing tools—and emphasizes close customer collaboration through co-innovation programs, user communities, and shared feedback cycles to ensure SAP solutions evolve with real-world utility needs.
Holger Schweinfurth, Senior Director IBU Utilities
1:00 p.m.
Lunch
14:15 p.m.
Shaping the Future of Customer Experience in Utilities
As the Utilities industry undergoes profound transformation, delivering an exceptional customer experience has become a strategic imperative.
This session will discuss how leading organizations are leveraging innovation, digitalization, and data-driven insights to enhance engagement, improve operational efficiency, and build long-term trust with customers.
We will explore actionable strategies and forward-looking perspectives that are defining the next era of customer experience in Utilities.
Monica Betini, Senior Solution Advisor CX Latin America
15:00 p.m.
AI-Powered Self-Service: Elevating Every Customer Interaction
A dynamic look at how AI is redefining self-service experiences—delivering faster resolutions, personalized journeys, and smarter customer engagement. This session highlights key benefits, real business impact, and the strategic value of adopting AI-driven self service platforms
Alessandra Guarino, Latin America President
15:45 p.m.
Coffee Break
16:00 p.m.
Process Optimizations in SAP S/4HANA for Utilities
This presentation will cover key optimizations for Utilities processes in SAP S/4HANA, applicable to electricity, gas, and water distribution companies, focusing on operational efficiency, reducing the billing cycle, and improving cash flow.
Alejandro Erro. MD Prologa LATAM
16:45 p.m.
Wrap-up and End of Day 1
18:30 p.m.
Welcome Dinner
Focused on networking and the strategic exchange of best practices in the industry, along with the presentation of the agenda and key announcements.
TIME
SESSION
SPEAKER
8:30 a.m.
Welcome
Iván Barreto, SAP Industry Advisory Director for Utilities Latin America
9:00 a.m.
Unlock Value for your Business – AI Impact on Utilities Industry:
How AI can drive operational excellence, build customer intimacy, and explore sustainable business models. Overview on SAP Business AI Strategy for the Utilities Industry, Use Cases and Customer Examples
Bruno Pincolini, Global Lead of SAP Business AI for Utilities Industry
10:15 a.m.
Powering the Smart Enterprise: How SAP BTP & BDC Enable Utilities Transformation:
This session will showcase how SAP BTP and SAP BDC act as the foundation for Utilities to become Smart Enterprises—driving operational efficiency, data integration, and greater business agility across the region.
Stefan Haertelt, Global Senior Solution Advisor for Intelligent Asset Management
11:15 a.m.
Coffee break
11:30 a.m.
To be confirm
To be confirm
12:00 p.m.
To be confirm
12:30 p.m.
Lunch
13:45 p.m.
Walk to EC/Campus Tour
14:00 p.m.
From Strategy to Action: Solving Real Business Challenges
This workshop focuses on translating strategy into action through data and business AI. In a collaborative setting, participants will explore opportunities, discuss business impact, and co-create practical ideas aligned with their priorities and strategy.
16:45 p.m.
What's next - Outlook for the upcoming week
Speakers
Iván Barreto
Industry Advisory Director for Utilities
SAP Latin America
Monica Betini
Senior Solution Advisor CX
SAP Latin America
Natalia Quadros
Head of Growth Latin América & Caribbean
SAP Latian America
Bruno Pincolini
Lead of SAP Business AI for Utilities Industry
SAP Global
Markus Bechmann
Vice President & Co-Head IBU Utilities
SAP Global
Kim Maren Ekrutt
Vice President & Co-Head IBU Utilities
SAP Global
Holger Schweinfurth
Senior Director IBU Utilities
SAP Global
Stefan Haertelt
Senior Solution Advisor for Intelligent Asset Management
SAP Global