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SAP

SAP CX Customer Community
Middle East & Africa
Host: Al-Futtaim Group
Dubai, Tuesday 21st May 2024

 

 

Join us!
 
Network with your Peers
Learn best practices
Share insights and ideas
Meet SAP Experts

 

Event Information
When

Tuesday, May 21st

9:30 - 1:00 PM

(registration from 9:00AM)

Who

SAP CX Customers

Where

Al-Futtaim Group

Innovation Hub

Festival Office Tower

Dubai Festival City

Dubai

United Arab Emirates

    

 

In Partnership with Al-Futtaim Group
Preliminary Agenda
Time Session
09:00 Registration and Networking
09:30

Welcome and Opening Keynotes

  • Demetrio Pedralho, SAP
  • Roberto Giro, Al-Futtaim Group
  • Himanshu Shrivastava, Al-Futtaim Group
  • Katib Belkhodja, Al-Futtaim Group
10:00

Fireside Chat with Al Futtaim Group:

Marketing Automation & Campaign Management (Emarsys)

  • Marcel Schulte, Al-Futtaim Group

 

Customer data platform & it's value add

  • Sushil Kolangde, Al-Futtaim Group
10:45 Networking Break
11:00

Generative AI in SAP Customer Experience
11:45 Networking Break
12:00 Panel Discussion
12:30 Questions and Discussion
12:50 Closing Remarks and Thank You
13:00 End of Event
Speakers
Demétrio Pedralho
Head of CX Customer Success EMEA
SAP Customer Experience
Himanshu Shrivastava
Chief Technology Officer
Al-Futtaim Group
Roberto Giro
IT Director – Automotive Division
Al-Futtaim Group
Katib Belkhodja
Customer Centricity Director
Al-Futtaim Group
Marcel Schulte
General Manager Customer Engagement
Al-Futtaim Group
Sushil Kolangde
Head – Automotive Technical Delivery
Al-Futtaim Group
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