table #1: SAP Commerce Cloud as a composable foundation (hosted by KPS)
In this roundtable, led by the keynote speakers Elkjøp and implementation partner KPS, we discuss whether a composable approach would make your organisation more adaptive, flexible, and scalable when it comes to the ongoing anticipation to its current- and future needs. With focus on Digital Commerce, and special attention to combining solutions like SAP Commerce Cloud with composable third-party solutions like Algolia, Amplience and Dynamic Yield, we are looking forward to discussing your challenges around this exiting topic of Composable Commerce!
table #2: Composable thinking beyond CX (hosted by Elision)
Headless… API-Driven… decoupled storefronts… Composability is often approached in technical terms, technologies and platforms. But the first step is composable thinking: a modular mindset that opens up new flexibilities and possibilities, where the status quo is always questioned. Composable thinking could be seen a crucial first step in your organization to adopt change, optimize processes and gain the most value (for your full CX stack). Share your thoughts on this topic and learn how companies like Maxeda, Ethnicraft, Atlas Copco and Krëfel used this new perspective to change structure, processes and the whole (CX) organization driving tangible business outcomes.
Table #3: The eCommerce Profitability challenge: How can AI drive real-time personalisation and profitability? (hosted by Coveo)
How to deliver engaging and personalised customer experiences that are profitable for the business. During this roundtable, we will discuss how eCommerce profitability is viewed in organisations, what are some of your challenges around eCommerce profitability in terms of measurement, competition and organizational and what are some of the tactics or techniques that are being are using to drive ecommerce profitability.
Table #4: How Philips removes internal complexity and realizes a personalized CX (hosted by Contentful)
This round table is led by the Bram Timmers, Chief Product Owner B2B Web Experience from Philips, who is on a journey to decouple internal complexity and technology from external customer experiences. Philips' goal is to increase speed and agility, as well as improving their ability to personalize the customer experience and create internal efficiencies. Join this round table to share your thoughts and learn how Philips is approaching this topic.
table #5: Customer Data for an optimised customer journey (hosted by Netconomy)
In this Customer Data roundtable, we discuss practical examples of using customer data along the customer journey to truly engage with customers, optimizing their experience and the customer lifetime value.
table #6: Round table Acorel: Marketing in a composable commerce approach (hosted by Acorel)
What does composability mean for marketing and how to use this in your commerce strategy? What does this imply for the way you structure your marketing and commerce organization? We’ll take a deep dive into these topics and learn from each other. To make things tangible we’ll inspire you how to take your commerce strategy to the next level using SAP Emarsys.