SAP | SAP CX Customer Community North America Northeast Event

SAP Customer Experience Customer Community North America
September 20th, 2022

Join us virtually or live in NYC!

Network with your peers

Learn best practices

Share insights and ideas

Meet SAP Experts

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Event Information

Tuesday, September 20th

9:30 AM - 4:30 PM Eastern Time

SAP Commerce Cloud, Customer Data Solutions, Sales Cloud, and Service Cloud customers

Zoom OR

SAP America - New York

10 Hudson Yards, 52nd Floor

New York, NY 10001

Onsite Location:
SAP America - New York

SAP America - New York

10 Hudson Yards, 52nd Floor

New York, NY 10001

Event Agenda

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Schedule

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Breakout Session Agendas

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Commerce Cloud

Sales and Service Clouds

Customer Data Solutions

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Time (ET)	Topic
9:30	Leadership Welcome Message
9:40	Moen and Mediafly Success Presentation
10:30	Barnes & Noble Education and Smith Commerce Success Presentation
11:25	Coffee Break
11:40	Sales & Service Cloud Customer Q+A Panel: NTT Data, Thermo Fisher Scientific
12:30	Lunch Break
1:45 - 4:30	Breakout Sessions:
	Commerce Cloud
	Sales and Service Clouds
	Customer Data Solutions
4:30 - 6:00	Networking Cocktail Hour

Time (ET)	Topic
1:45 PM	Commerce Cloud Roadmap Highlights
2:15 PM	Customer Feedback Programs
2:30 PM	On-Prem to Cloud Migration Path
3:30 PM	Extensibility Discussion: Integrating Kyma and Spartacus, Microservices
4:30 PM	Wrap up and Closing

Time (ET)	Topic
1:45 PM	Sales Cloud and Service Cloud Roadmap Highlights
2:30 PM	Integration Tips & Tricks
3:30 PM	Customer 360 Discussion
4:30 PM	Wrap up and Closing

Time (ET)	Topic
1:45 PM	Welcome and Introductions
2:00 PM	Product Updates Discussion (CDC)
3:00 PM	CDP and Customer Data Foundation Layer
4:00 PM	CX Services
4:30 PM	Wrap up and Closing