SAP eXperience NOW, 26 marca 2020, Warszawa
SAP eXperience NOW!


Date: TBD


The health and well-being of our customers, partners, employees and communities are the top priority for SAP and we have continued to monitor the coronavirus (COVID-19) situation closely. Armed with provided data from WHO and local authorities around the globe and in full alignment with all leadership and product teams across SAP, SAP SE Executive Board have collectively made the decision out of an abundance of caution related to the transmission of COVID-19 to cancel or postpone all SAP in-person events for the month of March 2020. This includes SAP eXperience NOW in Warsaw on 26th March.


We were excited to share these experiences with you that’s why the new event date will be announced as soon as possible. Please look for further communications as it will also address many questions that we are sure this announcement raises.



While we regret any disruption or inconvenience that our decision may cause, we are committed to limiting the spread of this virus and safeguarding the health of people and communities.

Customer expectations are rising continuously.  

Just addressing those is not enough!


Surprise your clients by offering more!


Understand your customers’ needs, listen to their opinions and wishes, make sure you always deliver a five-star experience at every touchpoint and each interaction with your brand.

Combine Experience Data (X-Data) with Operational Data (O-Data) and deliver the stellar, personalised experiences that get raving reviews and grow your business.

Are you providing the best possible customer experience?
Join us and learn how to ensure constant growth and competitiveness for your business in the era of experience economy. 
Book your calendar now!
Paweł Tkaczyk

Specialist in mentoring and building strong brands. Public speaker, Storyteller, Strategist, Midea Agency owner

Volker Hein


Experience Management Expert,

acting Chief Technology Officer,


Reinhard Harter

Vice President for Customer Experience, SAP CEE MU

Making sure his customers receive a 5 star rating from their own customers

Attila Edvi-Illés

Senior Solution Consultant CEE for SAP Customer Experience (CX) Solutions

Bartosz Mekier

E-Commerce & Sales Expert in the SAP Customer Experience Team

Tomasz Niebylski

Presales Director, SAP



Our conference will be even more attractive thanks to innovative and interactive content delivered in the “Experience Management Truck” parked directly in the venue.


It will be a unique opportunity to enter and be a part of best experiences. Experience Management is here!


09:30 - 10:00 

Networking Coffee & Registration

Demo Session at SAP XM Truck

10:00 - 10:15

Welcome and opening remarks

Tomasz Niebylski, Presales Director, SAP

10:15 - 10:55

Why do we buy? Surprising observations on the decision making process and how to leverage those

Paweł Tkaczyk, Mentoring & brand expert, Story teller, Strategist

10:55 - 11:35

The Journey of Love

Volker Hein, Chief Technology Officer, SAP CEE MU

Reinhard Harter VP of SAP Customer Experience CEE MU

11:35 - 12:05

Feelings in the Business, searching for the "Why?" in customers’  behaviours

Panel discussion with business practitioners and CX experts

12:05 - 12:45

Coffee break. Demo Session at the SAP XM Truck

12:45 - 13:05

Customer Jourey step-by-step - Customer Experience in Action!

13:05 - 14:00

Don’t just meet the expectations. Deliver more! Boost customer experience in 3 steps: LISTEN – UNDERSTAND – ACT

14:00 - 15:30

Lunch. Demo Session at the SAP XM Truck

15:30 - 17:00

Mini-theaters per different Lines of Business

(Marketing, Sales, Service, Commerce), Showcases

17:00 - 18:30 Networking Cocktail, Showcases, SAP XM Truck demos
Conference Venue


Centrum Targowo-Kongresowe Sp. z o.o.
operator Global EXPO


Modlińska 6D

Additional Information
Joanna Kosiorek
E: T: +48 600 46 4046

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