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The energy transition is challenging utilities to enhance and expand their existing service offering to meet changing customer expectations.
But what does it take to move from utility to energy service provider?
Join us as we share Accenture and SAP’s vision for developing a service-led industry capable of delivering an enriched customer experience, and explore real-world insights into the practicalities and possibilities of true transformation with learnings from utilities across the world.
Visit the Accenture website to find our more.
Host: Bernd Keller, SAP
Speaker: Sanda Tuzlic, Accenture
The energy transition is an opportunity for utilities to take on a new role as orchestrator of the services and systems required to enable the energy transition, but they face competition from start-ups and other players. Developing services is a crucial way to maintain market and customer relevance. We will explore why this servitization is essential, who is doing it best, and where it could lead.
Speaker: Robert Hooyer and Juanita Borrero, Accenture
EVBox, part of the Engie group, is a perfect example of a utility expanding their model to include new services. We will explore the role of S4/Hana in the business’ hypergrowth strategy, as well as what it has done to enable the organization on their zero-emission journey.
Speaker: Benjamin Bender, Accenture
This session will explore use cases and possibilities built around the evolving need for energy transition services, such as the Connected Customer, Cloud for Utilities and Field Service Management.
The energy transition is underway with utility companies experiencing fundamental change at pace. A central feature is their changing relationship with customers, who are expecting an enhanced digital experience with more control over their consumption and interactions.
Register for the EY Customer Day where we’ll showcase how we utilize SAP technologies, together with a suite of complementary EY solutions, to support this transformation and help deliver tangible business outcomes now, next and beyond. The session will cover:
Host: Robert Straubinger, SAP
Speaker: David Townshend, EY
Utilities business models are being fundamentally transformed: accurate billing and satisfactory customer service, are now supplemented with the need for product agility, and a “digital customer relationship”. EY will present their vision of the "Utilities Retailer of the Future" and how they are supporting clients to redefine their strategy and transform their operations to be ahead of the curve.
Speaker: David Fernandez, EY
Demonstration of how EY’s comprehensive dashboard powered by SAP Analytics Cloud enables real-time monitoring of Utilities retail operations for operational decisions and executive reporting across:
billing performance, debt and payments behaviour analysis, customer service performance and meter point analytics for exception resolution
Speakers: Yashica Wiley, Southern California Edison and Joy Bell, EY
Presentation featuring EY's change management approach and methodology, capturing:
• Digital remote training platform and approach
• User proficiency measurement with KNOA UEM
• Exception Management
Speaker: Javier de Leon, EY
Presentation of the pilot strategy and invoice comparison tool adopted by a Utility company in the USA and how these helped de-risk and achieve a successful go-live.
Speaker: Bill Hale, EY and Ajitabh Aggarwal, EY
Intelligent automation can help business fundamentally change the economics of the SAP S/4HANA journey. With the Intelligent Transformation Platform, EY propose a suite of complementary tools that help focus on the value area, automate key “move” activities to achieve a faster, less risky and more efficient SAP S/4HANA journey and ultimately and most importantly delivering more value to the business.
Sustainability is now critical for every forward-thinking business. For Energy and Utility companies it has become an absolute priority. Unequivocal and demonstrable commitment to sustainability must underpin every aspect of operations, customer engagement, and retention. As long-term business and technology partners, Atos and SAP share a commitment to help organizations derive immediate and continuing benefits from data-driven approaches.
In this event, Atos will reveal the practices, methods, and technologies that have made it the first choice for leading utility companies pursuing sustainability through digital innovation.
We are glad to welcome some of our customers who will share their own experiences of implementing data-driven initiatives for sustainable utilities.
Host: Holger Schweinfurth, SAP
Speaker: Mauro Grimoldi, Atos
Energy and Utility companies carry a particular responsibility in business and society. On the one hand, we rely on them to ensure we have a continuous and affordable supply of the power, water, and services we need to live, work, travel and transport goods and materials. On the other, we need them to act as guardians in environmental sustainability. We increasingly expect power, water, and services to be provided in a way which has minimum negative impact on the environment, with carbon net-zero as a common goal.
Speaker: Paul da Cruz, Atos
Across the world, energy and utility companies realize that these joint objectives of affordable continuous provision and environmental sustainability are inextricably linked to digital innovation. Whether we are looking at the flows of data from smart meters or the control and monitoring systems used in electricity grids and water management infrastructures, timely and actionable data has become critical.
Speaker: PadmaPrasad Munirathinam, Atos
Atos and SAP commitment to practical innovation is clearly reflected in the two companies’ shared initiatives in R&D, specifically those relating to the SAP Rise program for the intelligent enterprise. The outcomes of this commitment to digital innovation translate directly into business value and sustainability performance for clients in the energy and utility sectors.
Speakers: Raffaele Spizzuoco, ACEA
The Italian multi-utility company ACEA worked with a combined team from Atos and SAP to radically accelerate their own digital transformation, reducing the cost significantly and increasing the agility of complex billing operation.
Speaker: Fabio Viroli, Atos
In these new data-driven enterprises, reliance on the digital platform demands unprecedented levels of security and trust. As both their domestic and commercial clients adopt more sophisticated digital control in utility practices, so energy and utility companies must ensure impeccable performance, resilience, and security.
Digital technologies must enable increased customer focus and lead both to responsive personalized offerings and reduced costs both for consumer and provider.
Speaker: Gianmaria Perancin, EDF
As one of the world’s leading providers of utility services to domestic, business, and civic customers, EDF needed absolute confidence not only in their choice of digital technologies, but also in the capacity of their chosen partners to design and implement a faultless path to adoption.
Effective implementation must be a shared endeavor. Together Atos, SAP and EDF established the digital platform needed for the company to extend both the sustainable provision of essential services and an ever-greater degree of customer satisfaction.
Speaker: Abhas Shahim, Atos
This inevitable and welcome transition to data-driven energy and utilities demands clear vision, practical strategy, and impeccable implementation.
Deloitte is delighted to sponsor the “Asset” transformation day on November 18 during the SAP Partner Utility Week 2021. Join us as we present utility client case studies and demos to showcase the various approaches that utilities can take to modernize their asset management capabilities. Beginning with Asset Performance Strategy using Intelligent Asset Management (IAM) or identifying use cases that take advantage of a connected ecosystem on Cloud, using Machine Learning and the latest in data visualization. These capabilities can enable real-time decision making, speedup adaptability, and drive a comprehensive asset strategy that optimizes asset performance.
Host: Gero Bieser, SAP
Speaker: Jacquie Salamone, TECO Peoples Gas, Simon Emms, ElectraNet and Ron Wagner, Deloitte
Speaker: Miguel Martinez, Iberdrola and Jaime Muguiro, Deloitte
Speaker: Sarang Mujumdar, Deloitte
Speaker: Tanuj Agarwal and Carlos Gonzalez, Deloitte
Session Summary – Charting a Course of Continuous Innovation for Utilities
Join us for a series of webinars that explore how strategic solutions can help utility companies leverage intelligent solutions that enable a decarbonized future as well as improved CX, regulatory compliance, and cost optimization. Together, the webinars cover:
Host: Markus Bechmann, SAP
Speaker: Srikanth Srinivasan and Amit Bisarya, Infosys Limited
In this webinar, we discuss big shifts like how energy companies are moving away from hydrocarbon fuels and focusing on generation and supply from renewable energy & storage, electrification of transport and distributed energy resources that are leading to an "Energy Transition" in the Utilities sector.
Speaker: Vittal Shenoy and Nitin Vilas Kulkarni, Infosys Limited
In this webinar, we demonstrate Infosys intelligent solutions on BTP & Intelligent Customer Analytics, an industry cloud solution for utilities that leverages SAP Business Technology Platform (BTP). SAP BTP empowers clients to unlock business value from data and integrate surround apps with ease.
Speaker: Jashwanth P. Doshi, Infosys Limited; David Ritchey, Southern California Edison and Mukul Kundu, Nexant
Utilities as well as customers must work together to transition to a more energy-conscious future. This webinar highlights why utilities must encourage customers to reduce energy consumption, and how can they achieve this goal through programs that incentivize energy efficiency.
Join Infosys for a panel discussion with senior executives from SCE and Nexant on how the Infosys-driven Next-Gen DSM solution is achieving the above outcomes. The discussion will cover in detail:
iEnergy Application (SAP-certified SaaS solution) implemented by Infosys and Nexant for SCE
Speaker: Dipankar De, Harisha Aswathnarayana and Venkatesh Pulijala, Infosys Limited