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Register once for the SAP Customer Experience webcasts library and access all upcoming and on-demand webcasts with one click.
4 PM (CEST) 10 AM (EDT)
Get an insightful preview of the planned innovations for the upcoming November 2022 (2211) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales, and Service.
The best CRM System is useless if it isn’t used or is unusable. In this webinar, we will walk through the main pillars that make up usability in SAP’s Sales and Service Cloud. We will offer key insights, recommendations and best practices to ensure your system scores high with your users. Because usability creates happy users leading to good adoption and ultimately better business outcomes.
Usability is key when it comes to adopting any CRM solution. Usability can refer to a wide range of topics - from UI features, productivity features, personalization features, or ways to have efficient and usable business processes. In this adoption lab we will walk you through some of these aspects with step-by-step explanations on how to get there, whilst pointing out things to be aware of and which pitfalls to avoid Prerequisites • Access to your own Sales Cloud environment • Access to Administrator privileges to do adaptations • Permission to adapt roles
*one-time registration required
Using the Assisted Service Module (ASM) means taking the same experience, and the same buying journey, that you've worked so hard to craft for your customers, and using it to empower your customer support team, too. In this session, Solution Value Advisor Drew Messinger-Michaels will walk you through the features, best practices, and possibilities of this feature and the ones that surround it.
Continuing on from 2021 webinars, this webinar series will regularly update you on new features and highlight upcoming changes due to releases. Please subscribe to all webinars in the series and make sure to visit https://sap.github.io/cloud-commerce-spartacus-storefront-docs/release-information/ for more information around content.
Please join us for a review of Service Offerings for SAP Customer Data Cloud and SAP Customer Data Platform.
Our Product team has been busy developing new features to help you securely manage customer identity and consent while delivering seamless experiences. Join us to hear about what's new in 2022 and what's on the roadmap for SAP Customer Data Cloud.
The number one goal for every business is to increase customer lifetime value. The best way to get there is by growing the number of loyal customers - ideally without sacrificing margins. In this session, you will learn how to configure your loyalty programs.
Monthly 12 PM (CEST)
Join us for SAP Customer Experience onboarding webcasts! We're focused on ensuring you have the basic building blocks to equip you with a smooth start to your onboarding journey. We have compiled the fundamentals and tips that you need to know when you first start working with SAP CX.
Monthly 12:30 PM (EDT)