SAP
CX Webcasts

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Sales & Service
DATE WEBCAST  

4 PM (CEST) 
10 AM (EDT)

 

SAP Service Cloud Version 2 – A New Paradigm

 

With the introduction of the new SAP Service Cloud solution, new questions arise. In this webcast, you will gain insights into how this redefined solution could improve an organization’s ability to better manage, automate and streamline service operations. You will learn how this new intelligent SAP Service Cloud revolutionizes customer service https://news.sap.com/tags/sap-service-cloud/ by delivering meaningful customer connections throughout a customer life cycle.

4 PM (CEST) 
10 AM (EDT)

 

How to realize tangible business outcomes from your SAP CX Solution investments?

 

In this webcast we will share how value realization helps customers realize business outcomes. We will introduce the value realization concept and why many IT-driven initiatives fail to realize business value. We will go deeper into the key elements to successfully drive business outcomes, typical challenges and how to overcome them, and illustrate with customer examples. At the end we will share how the SAP customers can benefit from partnering with the SAP Customer Success organization to plan and realize the true value potential of their CX investments.

4 PM (CEST) 
10 AM (EDT)

 

Adoption Lab : Create a Visits Management dashboard using Sales Cloud native Business Analytics

 

This adoption lab is designed to help you build a Dashboard in Sales Cloud using the inbuilt native Business Analytics tools. During this session, you will learn how to create a report with views and build a Visits management dashboard in your test environment. Prerequisites • Access to your own Sales Cloud environment • Access to Business Analytics Work Center, Design Dashboards, and Design Reports Work Center Views • Access to Analysis Work Center, Dashboards, and Reports Work Center Views • Access to Business Configuration Work Center to check Fiori settings • Access to the Visits and Surveys Work Centers • Permission to develop dashboards using Fiori and to see Real Data as an administrator • Information about a relevant role that the dashboard can be assigned to • Data in Visits and Surveys

4 PM (CEST) 
10 AM (EDT)

 

SAP Cloud for Customer 2211 Release Briefing

 

Get an insightful preview of the planned innovations for the upcoming November 2022 (2211) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales, and Service.

 

 

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*one-time registration required

Commerce
DATE WEBCAST  

4 PM (CEST) 
10 AM (EDT)

 

SAP Commerce Cloud Essentials Webcast Series - Part 2

 

So you purchased SAP Commerce Cloud…. what happens next? Join us as we cover important considerations for adopting, consuming and/or extending this innovative eCommerce platform. From environment planning, to deployment, to integrations and extensions…this 2-part webcast series will reinforce recommended practices for running your business solution in the cloud while always looking to maximize the value of your investment. Part 2 topics will include architecture, solution best practices, roadmap, integration options, cloud extensibility with Kyma, and use cases.

4 PM (CEST) 
10 AM (EDT)

 

Real-Time Personalization with Intelligent Selling Services for SAP Commerce Cloud

 

The purpose of this webcast is to provide an overview of Intelligent Selling Services, including key benefits and functional features.

4 PM (CEST) 
10 AM (EDT)

 

How to Bring Your Customer Support to the Next Level with the Assisted Service Module (ASM)

 

Using the Assisted Service Module (ASM) means taking the same experience, and the same buying journey, that you've worked so hard to craft for your customers, and using it to empower your customer support team, too. In this session, Solution Value Advisor Drew Messinger-Michaels will walk you through the features, best practices, and possibilities of this feature and the ones that surround it.

 

 

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*one-time registration required

Customer Data
DATE WEBCAST  

 

 

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Marketing & Emarsys
DATE WEBCAST  

4 PM (CEST) 
10 AM (EDT)

 

SAP Emarsys Integrations Webcast

 

We offer many integration methods to suit your available resources and business needs. In this session, you will discover an overview of these methods and links to the information you need to complete this step with the minimum effort and in the shortest time.

4 PM (CEST) 
10 AM (EDT)

 

SAP Marketing Cloud – Custom Views in Segmentation: Opportunities and Risks Webcast

 

Custom views allow customers to do really great things and customize your processes in SAP Marketing Cloud. At the same time, they bear a lot of risks: increase of complexity, performance degradation, dependency on specific HANA versions and modeling tools etc. This Webcast explains why in most cases custom views can be avoided with the help of other means of extensibility like custom fields and custom business objects.

4 PM (CEST) 
10 AM (EDT)

 

SAP Marketing Cloud – Operational Excellence

 

In 2208, SAP Marketing Cloud provides more visibility on your system health using the app Check Your Marketing Solution. It also has a few new features that can help improving the utilization of the system resources. Join us to learn more about how can use those new capabilities.

4 PM (CEST) 
10 AM (EDT)

 

SAP Emarsys Loyalty Program Webcast

 

The number one goal for every business is to increase customer lifetime value. The best way to get there is by growing the number of loyal customers - ideally without sacrificing margins. In this session, you will learn how to configure your loyalty programs.

 

 

Watch all past webcast replays on demand

*one-time registration required

Other CX Webcasts
DATE WEBCAST  

4 PM (CEST) 
10 AM (EDT)

 

How to realize tangible business outcomes from your SAP CX Solution investments

 

In this webcast we will share how value realization helps customers realize business outcomes. We will introduce the value realization concept and why many IT-driven initiatives fail to realize business value. We will go deeper into the key elements to successfully drive business outcomes, typical challenges and how to overcome them, and illustrate with customer examples. At the end we will share how the SAP customers can benefit from partnering with the SAP Customer Success organization to plan and realize the true value potential of their CX investments.

Monthly 
12 PM (CEST)

 

SAP Customer Experience Onboarding (EMEA/MEE/APJ)

 

Join us for SAP Customer Experience onboarding webcasts! We're focused on ensuring you have the basic building blocks to equip you with a smooth start to your onboarding journey. We have compiled the fundamentals and tips that you need to know when you first start working with SAP CX.

Monthly 
12:30 PM (EDT)

 

SAP Customer Experience Onboarding (NA/LATAM)

 

Join us for SAP Customer Experience onboarding webcasts! We're focused on ensuring you have the basic building blocks to equip you with a smooth start to your onboarding journey. We have compiled the fundamentals and tips that you need to know when you first start working with SAP CX.

 

 

Watch all past webcast replays on demand

*one-time registration required

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