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CX Webcasts

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Sales & Service
DATE WEBCAST  

4 PM (CET) 
10 AM (EST)

 

SAP CPQ 2202 Release Overview

 

CPQ Product Team will show and demonstrate some new and exciting features as well as improvements of existing ones. Some of the features which will be shown are related to external configurator integration, contract changes and renewals, KB sync improvements, S4HANA integrations (both, cloud and on-prem), business partner custom fields, price-book performance improvements, access rights, and much more. Also, this is an excellent opportunity to ask questions and get answers from the CPQ Product Team directly.

4 PM (CET) 
10 AM (EST)

 

Deliver Service Excellence with the power of AI

 

In this session you will learn about the machine learning capabilities of Service Cloud, as well as get practical insights and best practices for planning your journey.

 

 

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*one-time registration required

Commerce
DATE WEBCAST  

4 PM (CET) 
10 AM (EST)

 

Spartacus Update Series 2022 Q1

 

Continuing on from 2021 webinars, this webinar series will regularly update you on new features and highlight upcoming changes due to releases. Make sure to visit https://sap.github.io/cloud-commerce-spartacus-storefront-docs/release-information/ for more information around content.

 

 

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Customer Data
DATE WEBCAST  

4 PM (CET) 

Reducing authentication friction – Benefits from a business perspective

 

When discussing “frictionless authentication”, the focus is on the end-user (your customer). This is a great; only, there are multiple business stakeholders involved, as well. This webinar will cover best-practices in reducing friction when authenticating with CIAM, from passwordless options to SSO, all from the point of view of you, the business. We will explore the key considerations, benefits, challenges, and quick wins we have learnt from our customers, over the years.

 

 

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Marketing & Emarsys
DATE WEBCAST  

4 PM (CET) 
10 AM (EST)

 

SAP Marketing Cloud – Maximize Your Marketing Impact by Using Interest-Based Targeting

 

Understand how to collect interest-related information in your inbound channels and how to make use of it to identify the best audience for your campaigns and maximize your marketing impact.

 

 

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Other CX Webcasts
DATE WEBCAST  

 

 

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