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CX Webcasts

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Sales & Service
DATE WEBCAST  

4 PM (CEST) 
10 AM (EDT)

 

SAP Cloud for Customer 2111 Release Briefing

 

Get an insightful preview on the planned innovations for the upcoming November 2021 (2111) Release of SAP Cloud for Customer. We’ll talk about highlights in Platform & Integration, Sales and Service.

4 PM (CEST) 
10 AM (EDT)

 

Leverage Machine Learning (ML) for Sales & Service Cloud

 

Are you considering of leveraging ML to improve your sales and service processes? In this webinar, you will get an overview about what options are currently available for SAP Sales and Service Cloud. You will also experience in a live demo how you can train the ML model and get insights into performance metrics. We will wrap up the session with a future outlook and Q&A. We are looking forward to an interactive session with you!

 

 

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*one-time registration required

Commerce
DATE WEBCAST  

4 PM (CEST) 
10 AM (EDT)

 

‘No Channel’, ‘Go style’, scan-less journeys - What retailers should consider, and how to win

 

Retailers should be looking to ensure they are able to offer relevant, consistent and differentiating journeys across all channels; especially when it comes to the latest formats such as go style- scan-less shopping and other low touch and high value interactions. Join Steve Walker, Global Solution Owner for SAP Store Management by GK Software and Orit Bar-Ad, GK Software Head of Portfolio, as they discuss the journeys retailers should be offering consumers, now and in the future.

4 PM (CEST) 
10 AM (EDT)

 

SAP Commerce Cloud Roadmap Update

 

Join us for an update on the SAP Commerce Cloud Roadmap. This webcast will address updates in Q4, and focus on future changes.

 

 

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*one-time registration required

Customer Data
DATE WEBCAST  

4 PM (CEST) 
10 AM (EDT)

 

What’s New with SAP Identity and Consent Management Solutions

 

Our teams have been busy developing new features to help you securely manage customer identity and consent while delivering seamless experiences. Come hear our product managers share what they’ve been up to and what’s in the pipeline for SAP Customer Identity Access Management and SAP Enterprise Consent and Preference Management.

4 PM (CEST) 
10 AM (EDT)

 

What’s New with SAP Customer Data Platform

 

The SAP Customer Data Platform team continues to develop features to drive our mission: to empower you to be customer-centric enterprise-wide. During this session, our product manager will share what’s been cooking in the SAP CDP kitchen and what’s planned for 2022.

 

 

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*one-time registration required

Marketing & Emarsys
DATE WEBCAST  

4 PM (CEST) 
10 AM (EDT)

 

SAP Emarsys Customer Engagement - Winback Inactive Contacts Without Damaging Your Deliverability

 

Learn with us how to build an automated program that allows you to reactivate those contacts who have not shown engagement in a long time without putting your email deliverability at risk. This will be an interactive session where there’ll be questions and/or games for the audience.

4 PM (CEST) 
10 AM (EDT)

 

SAP Marketing Cloud | What's New 2111

 

Join the 2021 SAP Marketing Cloud What's New Webcast Series for 2102, 2105, 2108 and 2111 with SAP Marketing Cloud Product Management. Learn about the latest developments in SAP Marketing Cloud and get first hand insights on new features and functions.

 

 

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*one-time registration required

Other CX Webcasts
DATE WEBCAST  

 

 

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