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Register once for the SAP Customer Experience webcasts library and access all upcoming and on-demand webcasts with one click.
APRIL
4 PM (CEST) 10 AM (EDT)
Please join us to learn how you can extend your business in SAP Sales and Service Cloud Version 1, without impacting the core of your SAP Sales and Service Cloud solution. By building de-coupled extension applications running side-by-side, those extensions can be re-used in Version 2.
MAY
Join us for a webcast focused on Change Projects. Change Project is used to transfer changes from one system to another. Many application/platform settings are transport relevant. As of now, customers are manually implementing the same changes in production. Using Change Project, one can transfer configuration changes from one system to another.
Analytics is important to gain insights and enhance decision making capabilities. Join us as we cover how analytics in SAP Sales and Service Cloud Version 2 can be used to harness the power of data and make it a useful tool for optimizing processes and making strategic decisions.
*one-time registration required
Join this webcast to learn about B2B personalization strategies and product capability demonstrations. Understand buyer personas and user journeys in Commerce Cloud and how to personalize them, specifically for ecommerce leaders, content managers and site marketers. Learn about best practices for driving outcomes such as increased web traffic, repeat visitors, and growing the active customer base.​
Looking for recent and upcoming innovations in SAP Commerce Cloud? This webcast will provide a detailed overview of how to achieve sustainability and enable circular revenue streams with SAP Recommerce, along with how to drive conversion through AI-powered merchandising capabilities and recommendations with Intelligent Selling Services (ISS) for SAP Commerce Cloud.​
B2B customers are shifting their priorities to focus, more than ever, on sustainable and profitable growth while they strive to deliver both an effective and delightful customer experience across all channels. During this webcast, SAP will showcase the key Commerce Cloud B2B-focused features that can help achieve these objectives. The presentation will specifically showcase features that will support the following challenges: Simplify the B2B buying experience, Grow the catalog and capture more share of wallet, Optimize engagement with self-service and human support, Build trust with accurate availability data, and Enable customers to control spend. Take full advantage of Commerce Cloud to grow a profitable business and engage your customers on their preferred terms.
Please join us for this informative webcast where SAP experts will discuss best practices around: Leveraging SAP Customer Data Cloud features to provide a frictionless authentication experience (passwordless / biometric authentication, social login, Apple ID Connect, and more), Conditional and Progressive Profiling to collect rich first party data to supercharge your personalization strategy, Sharing recommendations, examples and best practices from our customers to inspire you and your teams.
JULY
Join the Marketing Cloud What's New Webcast for 2408 with SAP Marketing Cloud Product Management. Learn about the latest developments in SAP Marketing Cloud and get first hand insights on new features and functions.
Join us for an insightful session where our experts will delve into harnessing the potential of SAP Business AI for SAP CX, revolutionizing the automation and personalization of your end-to-end lead-to-cash processes. Discover our comprehensive approach, exploring the SAP CX Business AI strategy, real-world use cases, portfolio highlights, and an exclusive preview of upcoming innovations slated for 2024. Furthermore, gain valuable insights into the SAP CX AI Toolkit, delve into SAP’s AI Foundation, and explore early engagement and commercial model opportunities.
Monthly 12 PM (CET)
Join us for SAP Customer Experience onboarding webcasts! We're focused on ensuring you have the basic building blocks to equip you with a smooth start to your onboarding journey. We have compiled the fundamentals and tips that you need to know when you first start working with SAP CX.
Monthly 12:30 PM (EST)