SAP Customer Experience LIVE
A Digital Experience


Engage. Deliver.

14 October, 2020 – EMEA, Americas

15 October, 2020 – APJ
Create personal, connected, trusted experiences.


If 2020 has taught us anything, it’s that agility and flexibility are more important than ever. How do you continue to meet your customers’ expectations while the business landscape is changing so dramatically?


Join us for a digital experience where we bring together customers, partners and industry leaders sharing best practices on how to deliver personal, trusted, and connected customer experiences.


Also, get the inside track on new product innovations and roadmaps across commerce, customer data, sales, marketing and service. Explore 40+ breakouts across six tracks. Network with peers. Get answers to product questions from our experts. And, so much more.


Clear your calendar. Find your comfy chair. Register today. We can’t wait for you to join us.

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Programming Schedule


View content programming schedule by region.

Featured Speakers
Dr. Bertram Arnscheidt
Program Manager
Bayer Connected
Cali Green
Writer, Producer, Storyteller
Cali Green Ink
Trond Andersen
Head of IT Strategy & Architecture
Elkjøp Nordic AS
Remo Gisler
Head Digital E-Commerce
MGB, Migros-Genossenschafts-Bund
Thomas Ziegler
Chief Customer Officer
Christian Klein
Chief Executive Officer
Ratul Shah
Director Product Marketing Manager
Adrian Nash
Head of Strategy
SAP Customer Experience
Bob Stutz
President, Engineering and Operations
SAP Customer Experience
Gleb Vaguine
Solution Engineer, SAP Commerce Cloud
SAP Customer Experience
Jorge Barón
Vice President
SAP Customer Experience
Paula Hansen
Chief Revenue Officer
SAP Cutomer Experience
Roland van Breukelen
Global Head Solution Go to Market for SAP Sales & Service Cloud and SAP Marketing Cloud
SAP Customer Experience
Rupert O’Halloran
VP, Global Commerce GTM
SAP Customer Experience
Jill Popelka
SAP SuccessFactors
David Dragger
Director, Business Development & Enablement
SAP Litmos
Justin Hettinger
Head of Product and Engineering
SAP Litmos
Stacy Minero
Global Head
Twitter ArtHouse
Sheryl Kingstone
Head of Customer Experience and Commerce
451 Research
Sergey Krayniy
Chief Solution Architect
SAP Customer Data Cloud

Get the inside track from leaders and industry experts. More details coming soon.


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Reasons to Attend

But, what you will take away from the experience is priceless. So keep reading for all the reasons why you should join us.

Join us for inspiring conversation, engaging sessions and fun. We will be featuring health and wellness content, some comedic relief, trivia as well as opportunities for friendly competition with your peers, so bring your game face.

Explore 40+ breakout sessions across five content tracks. From top of mind CX topics in commerce, customer data, sales performance management, sales force automation, marketing and service plus industry-specific stories in consumer products, retail, manufacturing and more.

Get the inside scoop on the latest SAP Customer Experience solutions including strategy, roadmap, and exciting innovations plus a special message from SAP CEO, Christian Klein.

Industry leaders and global customers will share best practices on how they deliver personal, trusted, connected experiences.

Our virtual lounge features many opportunities for you to engage and interact with speakers, partners, experts and each other.

Look no further. Explore the virtual exhibit hall and meet SAP Partners who are innovating and helping customers to address today’s most pressing business issues and challenges.

A great excuse to break up your work week.

#SAPCXLIVE will be a-buzz and you will want to be in the know.

Pivoting SAPPHIRENOW Reimagined, our largest, in-person customer event to an entirely new digital experience in a matter of weeks posed some unexpected challenges. Your experience is paramount, so we are using a platform that has delivered over 50,000 virtual events to millions of attendees. SAP Customer Experience LIVE won’t disappoint!

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