SAP Customer Experience LIVE
A Digital Experience


Engage. Deliver.

All Sessions Available On Demand
Create personal, connected, trusted experiences.


If 2020 has taught us anything, it’s that agility and flexibility are more important than ever. How do you continue to meet your customers’ expectations while the business landscape is changing so dramatically?


Join us for a digital experience where we bring together customers, partners and industry leaders sharing best practices on how to deliver personal, trusted, and connected customer experiences.


Also, get the inside track on new product innovations and roadmaps across commerce, customer data, sales, marketing and service. Explore 38 breakouts across six tracks. Get answers to product questions from our experts. And, so much more.


Clear your calendar. Find your comfy chair. Register today. We can’t wait for you to join us.


All sessions now available On Demand.

Keynote Speakers
Ashton Kutcher
Actor, Investor, Producer, Entrepreneur, Philanthropist
Sarah Jones
Tony Award-Winning Playwright, Performer, and Comedian
Christian Klein
Chief Executive Officer
Bob Stutz
President, Engineering and Operations
SAP Customer Experience
Paula Hansen
Chief Revenue Officer
SAP Customer Experience
Trond Andersen
Head of IT Strategy & Architecture
Elkjøp Nordic AS
Remo Gisler
Head Digital E-Commerce
Sergey Krayniy
Chief Solution Architect
SAP Customer Data Cloud
Adrian Nash
Head of Strategy
SAP Customer Experience
Rosa Hu
VP of Product Marketing
SAP Customer Experience
Nuno Pedro
Global Head
SAP Commerce Solutions
Sheryl Kingstone
Head of Customer Experience and Commerce
451 Research
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Session Speakers
John Manville
SAP Customer Experience Lead for NA, North East
Alice Sadeghian
Senior Director of Digital Marketing & Ecommerce
American Hotel Register
Lauro Romero
Nicole Olbe
Managing Director of Payment Partnerships
Barclays Payment
Dr. Bertram Arnscheidt
Program Manager
Bayer Connected
Sobha Mulukutla
IT Director & Business Partner
Bell Flight
Raj De Datta
CEO & Co-founder
Cali Green
Writer, Producer, Storyteller
Cali Green Ink
Shawn Coombs
VP of Digital Products
Canadian Tire
David Kohari
SVP of Customer Success
Heiko Flohr
Senior Vice President S/4HANA Product Management Discrete Industries, Core Logistic
Russell McLean
Deloitte Consulting LLP
Warren Pyke
Billing & Fraud Strategy Manager
Experian Consumer Services
Kay Du Fernandez
Senior Vice President, Marketing
Konica Minolta Business Solutions U.S.A., Inc.
Piyush Chowhan
Chief Information Officer
Lulu Group International
José Ignacio Iturbide Haces
Commercial Development Director
Raghu Marthi
Chief Information Officer
Dinesh Sambamoorthy
Aaron Prebluda
Head Of Customer Success Americas
Markus Frey
Teamleader CRM Applications
MULTIVAC Sepp Haggenmüller SE & Co. KG
Mila Petrović
Demand Generation Strategist
Thomas Ziegler
Chief Customer Officer
Dan England
Director of Global Payments
Nu Skin
Matt Dawood
Marketing Specialist
Reddy Kesari
Director, Advisory Services
Keith Strodtman
SVP COO Customer First
Ratul Shah
Director Product Marketing Manager
Shelby Czarnota
VP Customer Success Business Solutions
David Gruehn
Global Retail Industry Principle
SAP Customer Experience
Erica Davis
Strategic Programs, Product Marketing
SAP Customer Experience
Gleb Vaguine
Solution Engineer, SAP Commerce Cloud
SAP Customer Experience
Roland van Breukelen
Global Head Solution Go to Market for SAP Sales & Service Cloud and SAP Marketing Cloud
SAP Customer Experience
Rupert O’Halloran
VP, Global Commerce GTM
SAP Customer Experience
Ulf Bonfert
SVP & Head of Enterprise Commerce
SAP Customer Experience
Stefan Wenzel
Head of Product Management
SAP Customer Experience Marketing
Jennifer Sinatra
Vice President
SAP Customer Experience Services
Kristie Collins
Global Head
SAP Customer Experience Services
David Dragger
Director, Business Development & Enablement
SAP Litmos
Justin Hettinger
Head of Product and Engineering
SAP Litmos
Joanna Milliken
SAP Marketing Cloud
Jill Popelka
SAP SuccessFactors
Simon Curd
Chief Product Owner
SAP Upscale Commerce
Manuel Grenacher
Head of SAP Field Service
Sébastien Dupré
VP of Product Development, SAP Field Service
Barbara Rubis
Vice President GTM, Sales Performance Management solutions
Steve Sims
Vice President Products, Sales Performance Management solutions
Deva Rajamohan
GVP, Head of Product Development, Sales and Service Solutions
Guy Nirpaz
Founder and CEO
Nick Ostergaard
Manager of Digital
Toyota Material Handling
Steve Tadd
Director of Marketing and Information Technology
Toyota Material Handling
Stacy Minero
Global Head
Twitter ArtHouse
Marko Crnković
eCommerce Development Director
United Group
Becky Gemignani
Director of Commissions
Regional Spotlight Speakers
Murali Bandaru
American Tire Distributors
Stefan Mennerich
Head of Media, Communication and Digital
FC Bayern Munich
Tilman Schäfer
Head of Digital Experience, Digital Product Content and Data
Gabriel Hernández Murillo
Solutions Architect
Gabriel Slon
Center of Excellence Manager
Mauricio Izquierdo
eCommerce Director
Grupo Flexi
Jim Ferolo
Chief Information Officer
Maui Jim
Ana Morillo
Senior Vice President Commercial Strategy
NH Hotel Group
Agustina Iftariani
Managing Director
PT. Kawan Lama Sejahtera
John Thomson
Head of GTM
SAP Customer Data Cloud
Christian Blattgerste
Sales Manager
SAP Customer Experience
Dan Corazzi
SVP and General Manager
SAP Customer Experience
Grant Clinch
Chief Operating Officer
SAP Customer Experience, APJ
Jorge Barón
Vice President
SAP Customer Experience
Kai Stübane
Senior Vice President
SAP Customer Experience
Paulo Carvalho
Senior Vice President, Head
SAP Customer Experience EMEA South
Simon Kaluža
Senior Vice President
SAP Customer Experience
Claudio Muruzabal
Diarmuid O’Brien
e-Commerce Manager
Tetra Pak Services
Andries Van Bentum
Senior Strategy Consultant
Sebastián Gebhardt
Sales Director
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Reasons to Attend

But, what you will take away from the experience is priceless. So keep reading for all the reasons why you should join us.

Join us for inspiring conversation, engaging sessions and fun. We will be featuring health and wellness content, some comedic relief, trivia as well as opportunities for friendly competition with your peers, so bring your game face.

Explore 40+ breakout sessions across five content tracks. From top of mind CX topics in commerce, customer data, sales performance management, sales force automation, marketing and service plus industry-specific stories in consumer products, retail, manufacturing and more.

Get the inside scoop on the latest SAP Customer Experience solutions including strategy, roadmap, and exciting innovations plus a special message from SAP CEO, Christian Klein.

Industry leaders and global customers will share best practices on how they deliver personal, trusted, connected experiences.

Our virtual lounge features many opportunities for you to engage and interact with speakers, partners, experts and each other.

Look no further. Explore the virtual exhibit hall and meet SAP Partners who are innovating and helping customers to address today’s most pressing business issues and challenges.

A great excuse to break up your work week.

#SAPCXLIVE will be a-buzz and you will want to be in the know.

Pivoting SAPPHIRENOW Reimagined, our largest, in-person customer event to an entirely new digital experience in a matter of weeks posed some unexpected challenges. Your experience is paramount, so we are using a platform that has delivered over 50,000 virtual events to millions of attendees. SAP Customer Experience LIVE won’t disappoint!

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