Frequently asked Questions
Frequently Asked Questions
Where and when does SAP Customer Experience LIVE take place?

SAP Customer Experience LIVE takes place at the Orange County Convention Center West in Orlando, Florida on Tuesday, May 7 and Wednesday, May 8.

How can I pay my registration fee?

You must pay in full before your registration is confirmed. You may pay by credit card.


Is my conference pass transferable?

Substitutions are permitted only if you are substituting your registration with someone from the same company. There is no service fee for name change substitutions if the payment information remains the same. A US$99 service fee will apply to any substitutions requiring payment changes. To initiate a substitution, re-access your registration using the Access My Registration function and click on the “Substitute Registration” link. Substitutions will not automatically update your hotel reservation. Please refer to the Hotel Cancellation and Refund Policy.

Who can I contact if I have questions about my registration?

Send all general inquiries to

Is there a one-day pass available?

We do not offer a one-day pass.

Do you offer group discounts for SAP Customer Experience LIVE?

A "Buy 3, Get 4" Group Discount is available.

The first registrant who submits the package payment is considered the “package lead”. Once payment is received and processed in full, a registration confirmation e-mail with a link to the B3G4 invite console will be sent to the package lead. Attendees receiving an invite to attend from the lead are considered the participants of the package. Please refer to the Registration Cancellation and Refund Policy for further policy details.

When should I arrive to make the most of my SAP Customer Experience LIVE experience?

Please plan to arrive at the Orange County Convention Center West on Tuesday, May 7. Registration will take place from 7:00 a.m. - 5:30 p.m.

How do I find information about official conference hotels?

We have negotiated special discounted hotel room rates at a variety of hotels. You must be a registered attendee before you can make a hotel reservation at one of these properties. You can download the Housing Policy for more information about booking and cancellation details.

What is the nearest airport to the conference?

Orlando International Airport (MCO) is 12 miles from the Orange County Convention Center.

How can I get to the Orange County Convention Center from my hotel?

A complimentary shuttle service is provided between the OCCC and all official conference hotels, except those within walking distance of the convention center.

What are the Show Floor hours?

Tuesday, May 7: 9:00 a.m. – 5:30 p.m.

Wednesday, May 8: 9:00 a.m. – 5:30 p.m.