Frequently asked Questions
Frequently Asked Questions
How can I complete payment for my registration?

Registration for SAP Hybris LIVE: Global Summit is not considered confirmed until payment is received in full. No admittance to SAP Hybris LIVE: Global Summit will be granted without payment being received in full. Payment can be made by credit card or bank transfer. Please note, the bank transfer option will be turned off on October 10, 2017, 5:00 p.m. CET. After this date, payment can be made by credit card only.

What if I can’t attend, after I have registered? Can I transfer my conference pass to someone else?

Registration substitutions are only permitted between employees from the same company. There is no fee for name-change substitutions if no payment information is changed. A €150 + 21% Spanish VAT administrative fee will apply to any substitutions requiring updates to payment information. A registrant must submit a completed substitution and send an e-mail to SAP will not accept a substitution request over the telephone. If a substitution is required on site, SAP will accept a written request on company letterhead.

Who can I contact if I have questions about my registration?

All general registration inquiries can be sent to

When should I to arrive to make the most of my SAP Hybris LIVE: Global Summit experience?

We recommend that all attendees arrive at the Fira Barcelona Gran Via not later than 9 a.m. on Tuesday, Oct. 17. You don’t want to miss our inspiring keynotes!

Where and when can I check in for SAP Hybris: Global Summit?

All SAP Hybris LIVE: Global Summit attendees must have an event badge. Airport registration will be open in the baggage reclaim area of Terminal 1 and Terminal 2B of Barcelona El-Prat Airport on Monday, Oct. 16, from 10am - 10pm.


You can also register at the Fira Barcelona Gran Via, at our registration desk on the main floor (Hall 8), beginning at 7:30 a.m. onTuesday, Oct. 17 and Wednesday, Oct. 18.

What is the Galaxy experience?

Using SAP Hybris technology, we’ll capture your customer journey at SAP Hybris LIVE: Global Summit. Step inside our geodesic dome to interact with your own profile, compare it to the anonymous data of your fellow attendees, and get your questions answered by our host, powered by artificial intelligence. See for yourself how VR will change the way business users can interact with a vast array of real-time data.

To experience the full, personalized power of Galaxy, be sure to opt in.

I did not register to participate in the Galaxy experience yet. How can I opt-in to this immersive, data-powered virtual reality experience?

You can opt-in to the Galaxy experience at the airport, when you register for the conference and pick up your badge. Look for our hostesses, who will assist you. You can also opt-in to Galaxy at the Fira Barcelona Gran Via, in our registration area (Hall 8).

Will I be able to check my luggage at SAP Hybris LIVE: Global Summit?

We will happily store your baggage for you during your time at the Fira Barcelona Gran Via. Please have your event badge prior to checking your luggage.

How can I get to the Fira Barcelona Gran Via from my hotel?

We will not be providing shuttle transportation to and from the Fira Barcelona Gran Via. We recommend you travel to and from the venue and your hotel via taxi or Metro.

How can I get to the official event mobile app?

Enhance your experience at SAP Hybris LIVE: Global Summit with conference highlights, the agenda, session details, maps, and more.

Ensure you download the Official Event Mobile App for SAP Hybris LIVE: Global Summit, available for iOS and Android in the app stores.


*Access is limited to registered conference attendees only.


User: Email address you registered with
Password: password you created during registration


If you are facing any trouble logging into the app, please contact: