SAP Services & Support
This SAP Services & Support subpage offers insightful webcasts spanning central themes such as Security, SAP for Me, Globalization/Localization as well as SAP Customer Center Of Expertise (COE) & Support. The webcasts illuminate SAP's security strategy, the latest features of the personalized digital companion 'SAP for Me,' and the most important Globalization/Localization topics for customers. Moreover, it details the role and value of the Customer Center Of Expertise & Support, demonstrating SAP's commitment to superior customer service and effective problem resolution.
Knowledge Transfer Sessions in 2025/26 - Overview & Navigation
- Security
- SAP for Me
- Globalization/Localization
- Support
- CIC
- IFG for Integration
Date: January 22, 2026 Time: 17:00 - 18:00 pm (CET)
Presenter/s:
Cüneyt Çam, Senior Program Director, SAP
Viacheslav Romanov Solution Architect, SAP
Welcome to the #SAPSecurity webcasts!
Each month, we select and highlight security and compliance topics relevant for SAP customers. In January we’ll talk about Bring Your Own Identity (BYOI), which represents a strategic transformation aimed at significantly improving interactions with SAP’s digital platforms. By enabling customers and partners to connect their corporate identity providers with SAP, this initiative delivers a streamlined and future-ready login experience. It addresses the growing demand for a secure, compliant, and user-centric digital environment while resolving many of the challenges currently associated with S-user access. Join our SAP Security webcast to explore this innovative approach in detail.
Links:
Registration for the monthly series
no Recording
no PDF - Presentation
Date: January 22, 2026 Time: 10:30 - 11:30 am (CET)
Cüneyt Çam, Senior Program Director, SAP
Viacheslav Romanov Solution Architect, SAP
Welcome to the #SAPSecurity webcasts!
Each month, we select and highlight security and compliance topics relevant for SAP customers. In January we’ll talk about Bring Your Own Identity (BYOI), which represents a strategic transformation aimed at significantly improving interactions with SAP’s digital platforms. By enabling customers and partners to connect their corporate identity providers with SAP, this initiative delivers a streamlined and future-ready login experience. It addresses the growing demand for a secure, compliant, and user-centric digital environment while resolving many of the challenges currently associated with S-user access. Join our SAP Security webcast to explore this innovative approach in detail.
Links:
Registration for the monthly series
no Recording
no PDF - Presentation
Date: December 18, 2025 Time: 10:30 - 11:30 am (CET)
Each month, we select and highlight security and compliance topics relevant for SAP customers. In December we’ll showcase early AI features in SAP Enterprise Threat Detection, share recent research on AI for SAP security, and explain how those results can be turned into practical, reproducible, machine‑readable solutions that meet standards like the EU AI Act.
Links:
Registration for the monthly series
PDF - Presentation
Date: November 26-27, 2025 - Time: 09:00 - 17:00 pm (CET)
Speaker/s:
Various
SAP Walldorf, Germany
Classroom, 1,680.00 € (EUR) estimated, Price excludes tax
Cyberattacks are evolving and you should too. Join this year´s SAP Security Forum to ensure your business is armed with our most up to date security insights. Over two days, we will explore the most important trends in our security strategy, tools, and standards.
Here is what you can expect:
- Begin each day with an inspiring and insightful keynote
- Personalize your agenda to align with your learning objectives and match your level of expertise
- Attend educational, interactive presentations and live system demonstrations
- Upskill in technical security, identity and access management as well as data protection and cybersecurity
- Leverage best practice guidance from customers and partners
- Exchange ideas with speakers from SAP Consulting and the SAP Product Management Team at our Expert Panels
- Network with your peers and build key relationships in a relaxed environment at our evening event
Don’t let security knowledge gaps become vulnerabilities. Sign up now to help safeguard your business.
Links:
Date: November 20, 2025 Time: 17:00 - 18:00 pm (CET)
Each month, we select and highlight security and compliance topics relevant for SAP customers. In November, we will discuss the enterprise architecture from the IT perspective.
Discover how enterprise architecture and IT security function as complementary disciplines that strengthen each other in SAP landscapes. In this session, Dr. Michael Blaschke explores the critical touchpoints where architectural decisions shape security outcomes and security requirements drive architectural evolution. Learn practical approaches to align these disciplines for enhanced risk management, streamlined governance, and accelerated digital transformation.
Links:
Registration for the monthly series
PDF - Presentation
Date: October 23, 2025 - Time: 16:00 - 17:00 pm (CEST)
Speaker/s:
Amit Koul, Info Security Compliance Senior Specialist, SAP
Juliane Wallberg, Information Security Compliance Architect, SAP
Ann-Cathrin Weber, SAP Compliance Offering Distribution Lead, SAP
Ahsan Shakoor, IT Business Service Consultant, SAP
Cybersecurity month at SAP:
As more organizations move to the cloud, staying on top of compliance and regulatory requirements is critical. Through real-world examples, the session highlights SAP’s approach to cloud compliance using shared responsibility, automation, and standardized controls. SAP speakers will introduce the new Cloud Compliance framework and show how it supports consistent compliance across different regulations. You’ll also experience a demo to see how to request and access SAP’s compliance reports, with tips for navigating tools and resources.
Links:
Date: October 16, 2025 Time: 10:30 - 11:30 am (CEST)
Speaker/s:
Norman Nuernberger, Program Manager AI Adoption & Security Architect, SAP
Welcome to the #SAPSecurityWebcasts!
Each month, we select and highlight security and compliance topics relevant for SAP customers. In October, we will talk about application of the usage of AI in SAP Identity and Access Management (IAM).
Join us for a comprehensive webcast where we delve into best practices for implementing SAP Identity and Access Management (IAM) Reference Architecture within the SAP Business AI framework.
Despite the potential of SAP Cloud Identity Services, many customers do not fully integrate them into their user lifecycle and authentication processes. Our service uniquely addresses this by preparing SAP Cloud Identity Services in the test landscape for SAP Joule activation, tailored to specific Line of Business (LoB) scenarios.
Additionally, the webcast will focus on educating the SAP ecosystem about adopting a unified SAP Joule approach, emphasizing the application of SAP's IAM Reference Architecture. This initiative aims to optimize the use of identity services, reinforcing a streamlined and robust authentication framework that harnesses AI's full capabilities within SAP environments.
Links:
Registration for the monthly series
PDF - Presentation
Date: September 24-25, 2025 - Time: 09:00 - 17:00 pm (CEST)
Speaker/s:
Various
SAP Walldorf, Germany
Classroom, 1,680.00 € (EUR), Price excludes tax
Cyberattacks are evolving and you should too. Join this year´s SAP Security Forum to ensure your business is armed with our most up to date security insights. Over two days, we will explore the most important trends in our security strategy, tools, and standards.
Here is what you can expect:
- Begin each day with an inspiring and insightful keynote
- Personalize your agenda to align with your learning objectives and match your level of expertise
- Attend educational, interactive presentations and live system demonstrations
- Upskill in technical security, identity and access management as well as data protection and cybersecurity
- Leverage best practice guidance from customers and partners
- Exchange ideas with speakers from SAP Consulting and the SAP Product Management Team at our Expert Panels
- Network with your peers and build key relationships in a relaxed environment at our evening event
Don’t let security knowledge gaps become vulnerabilities. Sign up now to help safeguard your business.
Links:
Date: September 18, 2025 Time: 17:00 - 18:00 pm (CEST)
Speaker/s:
Lucas De Souza Ribeiro, Enterprise Security Architect, SAP
Welcome to the #SAPSecurityWebcasts!
Each month, we select and highlight security and compliance topics relevant for SAP customers. In September, we will talk about the Security framework of the Enterprise Cloud Services(ECS).
In this session, we will delve deeply into the SAP ECS Security Framework, a comprehensive strategy designed to protect enterprise cloud systems. The framework consists of:
- ECS Shared Security Responsibilities: Clearly specifies the roles and responsibilities of both SAP and its customers to ensure robust data and infrastructure protection.
- Governance Standards and Best Practices: Establishes solid guidelines and industry best practices crucial for maintaining security and compliance.
- Security Mandatory Features: Provides essential security tools and measures vital for safeguarding cloud systems and meeting regulatory requirements.
This framework equips organizations with the necessary structures and practices to strengthen security and build trust in their cloud operations. Join this webcast to discover how the SAP ECS Security Framework can assist in setting up and enhancing your security environment.
Links:
Registration for the monthly series
PDF - Presentation
PDF - additional Documents
Date: August 21, 2025 Time: 10:30 - 11:30 am (CEST)
Welcome to the #SAPSecurityWebcasts!
Each month, we select and highlight security and compliance topics relevant for SAP customers. In August, we will talk about the SAP GRC 2026 updates. During this session, we will explore the latest strategies for the SAP GRC 2026, covering timelines, modifications in software components, and migration or upgrade options for customers. In addition, we will review the roadmap for the SAP GRC 2026 and discuss the most recent updates on anticipated features.
Links:
Date: July 17, 2025 Time: 10:30 - 11:30 am (CEST)
Welcome to the #SAPSecurityWebcasts!
Each month, we select and highlight security and compliance topics relevant to SAP customers. In July, we will talk about what’s new in SAP IAG (Cloud Identity Access Governance).
In this webcast, we will delve into the latest advancements in Identity and Access Governance (IAG) as released in 2024 and 2025. Our focus will be on key areas including Access Analysis, Access Request, Privilege Access, Access Certification, and Role Design, exploring how these innovations contribute to enhanced security, efficiency, and ease of use. The speaker Duvva Prashanth Kumar is an SAP Consultant with over 10+ Years of experience in SAP Security and GRC. Experience of SAP Implementation, Upgrade, Migration and Support Projects currently working with SAP India, Bangalore.
Links:
Date: June 26, 2025 - Time: 15:00 - 16:00 pm (CEST)
Speaker/s:
Christian Cohrs, Product Manager, SAP
Juergen Adolf, Product Manager, SAP
SAP Business Technology Platform is the foundation for many cloud-based business processes. At the same time, it offers a number of central services you can use to enhance security throughout your landscape. This includes user authentication and provisioning services as well as the storage of audit logs.
SAP has published a continuously growing list of recommendations to improve security not just for SAP BTP, but for your entire landscape on all levels.
This session offers insights and guidance for you to benefit from these recommendations.
Links:
Date: June 17, 2025 - Time: 15:00 - 16:00 pm (CEST)
Speaker/s:
Marko Sommer, Product Manager, SAP
Sonia Petrescu, Product Manager, SAP
Regine Schimmer, Product Manager, SAP
Identity and access management is a crucial component of any IT architecture. A vital building block, deeply integrated into all SAP landscapes—from SAP Business Technology Platform to private cloud environments—is SAP Cloud Identity Services. But where should you start, and how can you benefit from these services? Explore the concepts and best practices for SAP Cloud Identity Services to fully leverage their capabilities within your landscape.
Links:
Date: May 22, 2025 Time: 10:30 - 11:30 am (CEST)
Speaker/s:
Patrick Boch, Product Manager S/4HANA Security at SAP, SAP
Welcome to the #SAPSecurityWebcasts!
Each month, we select and highlight security and compliance topics relevant to SAP customers. In May, we will talk about Security Audit Log: Past, Present and Future. The Security Audit Log (SAL) is a cornerstone information source for both security and audit purposes. This presentation gives an overview of the existing Security Audit Log, with a focus on SAP S/4HANA. This includes a sort introduction of the types of data logged, how the Security Audit Log is managed in our SAP S/4HANA Cloud solutions. Finally, a short outlook on the future of the SAL is given.
Links:
Date: April 17, 2025 Time: 10:30 - 11:30 am (CEST)
Welcome to the #SAPSecurityWebcasts!
Each month, we select and highlight security and compliance topics relevant to SAP customers. In April, we will talk about SAP S/4HANA Authorizations with an Automated Best-Practice Role Concept.
The complexity and quality issues of authorization concepts often lead companies to rethink their role models when transforming to SAP S/4HANA. However, many are hesitant due to the high effort and costs of a complete redesign. In this webinar, we present a use case to show how we support our clients exactly at this point – from analyzing and designing a best-practice role concept to implementation and support, all the way to go-live. We demonstrate how the "Automated Implementation of Role Concept" (AIRC) service, speeds up the entire process through extensive automation.
Links:
Date: March 20, 2025 Time: 10:30 - 11:30 am (CET)
Welcome to the #SAPSecurity webcasts!
Each month, we select and highlight security and compliance topics relevant to SAP customers. In March, we will talk about the future of SAP Cloud ALM Configuration & Security Analysis.
During this session, we will discuss our plans, next steps, and the timeline for preparing SAP Cloud ALM Configuration & Security Analysis to effectively address essential customer security responsibilities, as we transition away from SAP Solution Manager Configuration Validation.
Join our New Customer Engagement Initiative and Shape the Future of SAP Cloud ALM Configuration & Security Analysis
This new project will allow you to share your current use of SAP Solution Manager Configuration Validation capabilities and to influence the design and implementation priorities of our CSA-Application in SAP Cloud ALM. It will also allow you to adopt new features as frontrunner and share your experience and feedback, so our development team can adapt where needed. The project is now open for registration until March 30.
Links:
Date: February 27, 2025 Time: 16:00 - 17:00 pm (CET)
Speaker/s:
Cüneyt Çam, Director, Global Product Manager for Customer Identity, SAP
SAP's Identity Renovation project aims to renew the current authentication methods and processes for our customers and partners with state-of-the-art technology. This renovation will make it easier for them to interact with SAP's digital platforms and deliver a great experience on their SAP journey in their day-to-day business. Listen in to hear what's in the pipeline and what you can expect.
Date: February 20, 2025 Time: 10:30 - 11:30 am (CET)
Welcome to the #SAPSecurity webcasts!
Each month, we select and highlight security and compliance topics relevant to SAP customers. In February, we will talk about Advanced Security and Data Protection in RISE with SAP.
Join us for an in-depth session on "RISE with SAP: Advanced Security and Data Protection," where we will discuss how SAP's RISE with SAP offers robust security and compliance for SAP S/4HANA Cloud. This session is designed for IT professionals, CISOs, and business leaders responsible for enterprise security. Learn how to leverage RISE with SAP for enhanced security and data protection, ensuring your organization stays resilient against cyber threats and meets compliance requirements. Elevate your security strategy and gain peace of mind with industry-leading solutions.
Links:
Date: January 16, 2025 Time: 17:00 - 18:00 pm (CET)
Welcome to the #SAPSecurity webcasts!
Each month we select and highlight security and compliance topics relevant to SAP customers. In January, we talk about compliance in the cloud.
Learn about the use cases covered by SAP Risk and Assurance Management and how it can increase visibility, improve documentation, increase automation, and engage the right people at the right time to make compliance a strategic differentiator.
Links:
Discover Knowledge Transfer Webcasts on SAP for Me and other support-related topics in various languages under the following link:
Date: July 15, 2025 - 14:00 - 15:00 pm (CEST)
Speaker/s:
Claus Helth, Adoption & Experience Insights, SAP
Joanna Majowicz, Adoption & Experience Insights, SAP
SAP for Me is your digital companion, supporting you in your journey with SAP. Learn how SAP for Me gives you a transparent view of your licenses and how you can monitor your license consumption directly and digitally – for both your public and private cloud subscriptions.
Links:
no Recording
no PDF
Date: July 22, 2025 - 14:00 - 15:00 pm (CEST)
Speaker/s:
Nathalie Pardini, A&U Product Success Mgmt, SAP
Sina Fellhauer, A&U Product Success Mgmt, SAP
SAP for Me is your digital companion, supporting you in your journey with SAP. Discover how the tool shows you which functionalities your purchased SAP products offer, which of them you are already using – and where unused potential is might lay.
Links:
no Recording
no PDF
Date: July 29, 2025 - 14:00 - 15:00 pm (CEST)
Speaker/s:
Anja Fehlau, Product Experience & User Experience, SAP
Tatjana Borovikov, Product Experience & User Experience, SAP
SAP for Me is your digital companion, supporting you in your journey with SAP. For the first time, we share feedback from your end users directly with you as part of SAP for Me. In a pilot for SAP S/4HANA Cloud Public Edition, you have the opportunity to get summarized feedback on onboarding, training, and implementation. This feature helps to get visibility into user challenges and proactively address user concerns for a smoother adoption and better user experience.
Links:
no Recording
no PDF
Date: November 04 , 2025 Time: 13:30 - 15:30 pm (CET)
Join us for a webinar focused on the latest updates from SAP regarding the Brazilian Tax Reform.
This session will provide insights into SAP’s deliverables and planned developments, with a focus on how these changes impact logistics, finance, and tax assessment processes. Participants will gain a clear understanding of the roadmap ahead and have the opportunity to engage directly with SAP experts during a live Q&A.
Agenda Highlights:
- Overview of SAP deliverables related to the Brazilian Tax Reform
- Recent advancements in logistics, finance, and tax assessment solutions
- Next steps and delivery roadmap
- Q&A session with SAP experts
Webinar will be held in Portuguese.
Interested in learning more about the Brazilian Tax Reform from SAP experts? Join the Brazil - Tax Reform Work Zone group to stay updated.
Links:
no Recording
no PDF
Date: October 29 , 2025 Time: 12:00 - 13:00 pm (CET)
We're thrilled to invite you to an insightful and exclusive webinar for our new SAP localization solution for Business Partner Certificates Management.
During this webinar session, you will discover the powerful new functionalities of Business Partner Certificates Management available in SAP S/4HANA and SAP S/4HANA Cloud Private Edition.
What else you'll learn:
- New Functionalities: A deep dive into the latest features specifically designed for managing Business Partner Certificates more efficiently within SAP S/4HANA and SAP S/4HANA Cloud.
- AI-Assisted Insights for Business Partner Certificates: Discover our innovative initiative that brings the power of SAP Joule to business partner certificate management. With AI-assisted insights using SAP Joule, you can get key information about Business Partner certificates in just seconds. This feature enables you to:
- Instantly obtain an overview of certificates maintained for each Business Partner.
- Identify Business Partners with certificates nearing expiration.
- Detect Business Partners with missing mandatory certificates with ease.
Joule automatically extracts and updates business partner certificate details, ensuring accuracy, secure handling of sensitive information, and significant time savings for your team.
This is an excellent opportunity to learn more about the new localization solution and understand how it can greatly benefit your business partners' certificate management process. Don't miss out on this chance to stay ahead with the latest innovations and gain valuable insights that can streamline your operations.
Links:
no Recording
no PDF
Date: October 28 , 2025 Time: 18:00 - 20:30 pm (CEST)
Speakers:
Zhong, Amanda, Local Product Manager, SAP
Oyeniyi, Morounfolu, Local Product Manager, SAP
Manicka, Mathusuthan, Local Product Manager, SAP
Rajan, Bhavani, Local Product Manager, SAP
Join us to hear directly from our SAP Document and Reporting product experts as they showcase how it can help you simplify and strengthen your local tax compliance - not just for indirect taxes, but also for withholding tax reporting.
What you’ll learn:
- Discover SAP Document and Reporting Compliance capabilities for U.S. and Canada, including integration with specialized tax solutions.
- Learn how to eliminate data silos and unify statutory reporting across North America.
- Gain insights into the transformation journey - current features and future roadmap.
- Understand the benefits of consolidating onto a single compliance solution: streamlined operations, stronger controls, and reduced total cost of ownership.
Who can attend?
Anyone with an S or P User ID is welcome to join. Feel free to share this invitation with your customers and partners.
Links:
no Recording
no PDF
Date: October 16 , 2025 Time: 15:30 - 16:30 pm (CEST)
Speaker/s:
Eva Marohnic, Localization Product Manager, SAP
Yogesh Singh, Area Product Manager for Document Reporting and Compliance, SAP
Croatia is introducing new digital tax regulations that will impact how businesses operate in the region. To help you stay compliant and prepared, we invite you to join our upcoming webinar focused on the latest fiscalization, B2B e-Invoicing, and e-Reporting requirements.
Gain insight into upcoming regulatory mandates and learn how SAP Document and Reporting Compliance supports your organization in meeting these changes. The session will also cover how to prepare your SAP system for implementation and configuration.
Links:
no Recording
no PDF
Date: September 25 , 2025 Time: 14:00 - 18:00 pm (CEST)
SAP Document and Reporting Compliance – today and on the roadmap
- Learn more about SAP Document and Reporting Compliance and its upcoming innovations
- Receive information on the latest on the roadmap
- Understand what SAP’s strategy means for you as a customer
- Learn how customers are succeeding with SAP Document and Reporting Compliance
- Provide SAP with your individual feedback
Deep dive with experts – sessions on:
- Architecture and solution offering
- Cross-applications within SAP
- Customer and partner testimonials
- What's new in Global Tax Management overall?
- Many other related relevant topics
Links:
Date: August 05 , 2025 Time: 07:30 - 10:00 am (CEST)
Join us for a webinar on SAP Document and Reporting Compliance and its integration with GST InvoiceNow on August 5, 2025. Whether you're a business user looking to understand the solution or a consultant diving into implementation and configuration, this session has you covered.
What You'll Learn:
- Introduction to GST InvoiceNow and its regulatory context (Guest Speaker from IMDA: Mr. Gilfred Chew)
- Overview of SAP Document and Reporting Compliance capabilities
- How SAP Document and Reporting Compliance supports end-to-end compliance for Singapore
- Deep dive into solution onboarding and configuration (perfect for consultants!)
- Key implementation tips and best practices
Who Should Attend:
SAP users, consultants, and anyone involved in e-invoicing compliance and implementation in Singapore.
Links:
Date: June 13 , 2025 Time: 14:30 - 16:00 pm (CEST)
Join us for the third webinar dedicated to the Tax Reform in Brazil!
This online session will be conducted by PwC and SAP and will cover key aspects of the Tax Reform, including:
New SAP Technical Notes
Event Status
Split Payment
This webinar will de held in Portuguese.
Links:
Registration link
If you want to get more information about the Tax Reform provided by SAP experts, join the Brazil - Tax Reform Localization Work Zone group.
Date: June 03 , 2025 Time: 10:30 - 11:30 am (CEST)
Join us at the Sovos Always On: Navigating Tax Reform Roadshow for an insightful presentation on "Estratégia SAP para a Reforma Tributária" from Maria Izilda, SAP Brazil Product Manager, SAP!
This event will take place in São Paulo on June 3, 2025.
To learn more about the agenda and speakers please visit the following link.
Register now!
If you want to get more information about the Tax Reform provided by SAP experts, join the Brazil - Tax Reform Localization Work Zone group.
Date: May 28 , 2025 Time: 03:00 - 09:00 am (CEST)
We are thrilled to invite HR business users, HRIS leaders, and HR and IT leaders to an interactive and collaborative SAP SuccessFactors Community event in Singapore!
Don't miss the presentation on SAP HCM Payroll Reporting Compliance for Singapore and the AI showcase.
This is an excellent opportunity to connect with fellow professionals, gain valuable insights, and learn from our experts!
Check out the agenda and register for the event here.
*This event is targeted at SAP SuccessFactors customers only.
If you want to get more information about the SAP Document and Reporting Compliance topics for Singapore provided by SAP experts, join the Singapore — SAP Document and Reporting Compliance Work Zone Group.
Date: May 28 , 2025 Time: 06:00 - 07:00 am (CEST)
Join us for an invaluable opportunity to stay informed about the End of Financial Year (EoFY) payroll changes, PayDay Super and other future payroll developments.
Key highlights of this year's meeting:
- Essential EoFY 2025 Payroll Update: Learn what SAP will deliver for end of year, changes to Lump Sum E and more. Be fully prepared for the changes taking effect on July 1st, 2025.
- Expert Presentation by Deanne Windsor on PayDay Super: Deanne will provide a comprehensive update on PayDay Super, planned for a start date of July 1st, 2026. SAP will follow this with proposed high level changes to ensure customers can deliver reporting changes.
Agenda at a glance:
- SAP Update – SAP Australia
- PayDay Super – Tambla
Links:
Date: November 14 , 2025 Time: 12:30 - 15:30 pm (CET)
Speaker/s:
Claudia Wada, NF-e SAP Product Manager, SAP
Andrea Miele, Product Manager, SAP
Cintia Ahymoto, Product Manager, SAP
Maria Izilda, Product Manager, SAP
Cristiane Consoni, Tech & Digital Business Partner Lead LATAM, Sweets
Rafael Almeida, Senior Manager, PwC Brazil
Carlos Pedral, Partner, PwC Brazil
Edson Camargo, Partner, PwC Brazil
Join us for a targeted session focused on the intersection of tax reform and SAP localization, featuring insights from PwC & SAP and a real-world case study from Zoetis.
The webinar will be held in Portuguese.
Interested in learning more about the Brazilian Tax Reform from SAP experts? Join the Brazil - Tax Reform Work Zone group to stay updated.
Links:
no Recording
no PDF
Date: November 18 , 2025 Time: 09:30 - 17:00 pm (CET)
Are you a member of the USF French SAP User Group?
Network with SAP experts, partners, and customers, and gain insights into HCM topics in France.
Join the online event USF - Commission Ressources Humaines on the November 18, 2025!
Agenda
- “Fait générateur (FG)” : DSN Consequences of developments related to the Triggering Event (FG) published in BOSS on July 1, 2025 (Chapter 5).
- DSN transition P25V01 to P26V01
- Transfer of Blocks 53/Unit 40 from Parent Block 51/Type 002 to Block 51/Type 001
- New Legal Code '10' for Field 58.003
- Handling regularization of Contributions for Employees after a change of Complementary Retirement Organization
- Handling cancelation of Contributions for Employees after an error of Complementary Retirement Organization (blocs 838495)
- New codes 146 in Block 81Unique General Degressive Reduction (RGDU) - Unique General Degressive Reduction (RGDU)
- Removal of Sickness and Family Banners for Employees Entitled to the RGDU
- Implementation of the new RGDU - Update of Work Zone HCM France
- Q/A
For expert insights into HCM topics in France, consider joining the France – Human Capital Management Localization Work Zone group.
Links:
no Recording
no PDF
Date: November 26 , 2025 Time: 15:30 - 16:30 pm (CET)
Managing garnishments in payroll is a complex process that requires precision, compliance, and the right tools. For organizations operating across multiple jurisdictions, understanding the nuances of garnishment handling is critical to ensuring accuracy and legal adherence.
Join us for an in-depth session designed to equip SAP functional and technical professionals with a clear understanding of garnishment processing. This webinar will cover the complete lifecycle of garnishments - from master data configuration to calculation logic - illustrating how SAP solutions address even the most complex customer requirements.
Key Topics:
- Types of Garnishments: Understand the legal and business classifications, including simultaneous garnishments and priority handling.
- Calculation Scenarios: Explore how SAP handles payroll splits, retroactive pay, and garnishment cancellations with real-world examples.
- SAP Features & Enhancements:
- Discover the latest capabilities in SAP SuccessFactors Employee Central Payroll, including garnishment calculation engine
Speakers:
- Moraleda, Gema, SAP España
- Schiavoni, Rafael, SAP Brasil Ltda.
Who Should Attend:
- SAP Payroll Consultants
- HRIS and Functional Analysts
- Technical Developers working on SAP HCM or SuccessFactors
- Legal and Compliance Stakeholders
Links:
no Recording
no PDF
Date: December 11 , 2025 Time: 08:00 - 10:30 am (CET)
Join us for the Greater China Regions HCM Localization Webinar!
Immerse yourself in the latest information in HCM localization as we cover important updates for the Greater China regions. This webinar will provide an overview of SuccessFactors AI and product strategy, and share essential updates on recent HCM regulatory changes and compliant requirements impacting the HCM local versions for China, Hong Kong and Taiwan.
Agenda:
14:00～14:30 Overview of SuccessFactors AI and Product Roadmap
14:30～15:00 Localization update for Local Version of China
15:00～15:40 Localization update for Local Version of Hong Kong
15:40～16:10 Localization update for Local Version of Taiwan
16:10～16:30 Q&A Session
Don't miss the chance to learn what's new and important in HCM Localizations for Greater China.
Note: The presentations during the session will be held in Mandarin.
Links:
no Recording
no PDF
Discover Knowledge Transfer Webcasts on support-related topics in various languages under the following link:
Date: February 26, 2025 Time: 17:00 - 18:00 pm (CET)
Speakers:
Alexander Daum, Global Head, SAP Enterprise Support Advisory Council, SAP
Bruno Cherqui, Operational Lead, SAP Enterprise Support Advisory Council, SAP
Power your success with guidance and self-service content.
SAP Enterprise Support is the foundational support offering from SAP and is included within your SAP cloud subscription. The SAP Enterprise Support Advisory Council is our innovation program which provides the unique opportunity for our customers to directly influence and shape the SAP Enterprise Support content portfolio. Join this session to ask questions live and find out more about the workstreams in Q1 2025, covering SAP Analytics Cloud, SAP Datasphere, SAP BTP, SAP Cloud ALM.
About SAP Enterprise Support Advisory Council: https://support.sap.com/esac
About SAP Enterprise Support Value Maps: https://support.sap.com/valuemaps
Date: February 27, 2025 Time: 16:00 - 17:00 pm (CET)
Speaker/s:
Cüneyt Çam, Director, Global Product Manager for Customer Identity, SAP
SAP's Identity Renovation project aims to renew the current authentication methods and processes for our customers and partners with state-of-the-art technology. This renovation will make it easier for them to interact with SAP's digital platforms and deliver a great experience on their SAP journey in their day-to-day business. Listen in to hear what's in the pipeline and what you can expect.
Links:
Date: May 14, 2025 Time: 17:00 - 18:00 pm (CET)
Speaker/s:
Alejandro Azcarate, SAP SuccessFactors HCM, Global Topic Owner, SAP
Michael Moloney, SAP Analytics Solutions, Global Topic Owner, SAP
Power your success with guidance and self-service content. Join the upcoming session where our value map experts will explain the expert-guided implementation (EGI) delivery format from SAP Enterprise Support, focusing on SAP SuccessFactors HCM Generative AI and SAP Business Data Cloud. These multi-day remote workshops are part of our foundational support offering and are included with your SAP cloud subscription. Attend to ask questions live and learn more about EGIs.
About SAP Enterprise Support EGIs: click here
About SAP Enterprise Support Value Maps: click here
Links:
Date: September 23, 2025 - Time: 15:00 - 16:00 pm (CEST)
Presenter/s:
Maximilian Beckers, Engineering Manager AI Center of Excellence, SAP SE
Dr. Michèle Weynandt, Head of Product Management, SAP SE
Discover how SAP leverages AI agents to improve support responsiveness. With AI agents, we're striving to equip our engineers with a fleet of intelligent helpers to quickly analyze and resolve customers’ support requests.
Links:
Register and explore the entire series
Link for joining and replay
Date: October 22, 2025 Time: 17:00 - 18:00 pm (CET)
Speaker/s:
Ami Patel, SAP Enterprise Support value maps, Global Program Lead, SAP
Targeted guidance and self-service content
As part of our foundational support offering – and included with every SAP cloud subscription – SAP Enterprise Support value maps connect you to structured, product-level groups packed with curated learning content, tailored recommendations, and expert guidance – across all deployment scenarios. From value accelerators to hands-on advisory and targeted services, you’ll find everything you need to get more from your SAP solutions.
Value Maps have moved to SAP Community, which is our official site for asking questions, sharing experiences, and connecting with peers.
Join this live session to learn more. We’ll show you how to access the guidance, learning materials, and expert insights that can support your SAP projects.
Links:
Date: November 12.11 and 13.11, 2025 Time: Various time zones
Through a series of expert-led sessions offered in multiple languages and time zones, you will gain a deeper understanding of how to elevate the business transformation.
- November 12, 2025 I 1 p.m. EST (Spanish, Portuguese, English)
- November 13, 2025 I 1 p.m. SGT (Chinese, Japanese, English)
- November 13, 2025 I 1 p.m. CET (German, English)
Speaker/s:
Various Presenters
The annual SAP Enterprise Support Day is around the corner! – the gateway to unlocking the full potential of SAP’s support experience.
This global virtual event is tailored to help customers to accelerate their digital business transformation journeys with confidence. Centered around the evolving deliverables of SAP Enterprise Support, the event highlights SAP’s latest innovations in AI-driven support, smart self-services, and integrated toolchains that simplify operations and reduce downtime.
The event fosters a collaborative environment where insights and transformation strategies converge, reflecting SAP’s vision for a seamless customer journey across its cloud and suite solutions.
Please click here for the detailed agenda!)
What can you expect?
Transformative Support Experience:
Discover how SAP’s preventative support shifts from reactive to proactive, enhancing customer satisfaction and reducing downtime.AI-Enabled Processing:
Learn how AI simplifies support across cloud and suite landscapes, enabling faster resolutions and seamless access via SAP for Me.Confidence Across the SAP Journey:
Explore onboarding strategies that unlock value and build trust throughout the SAP lifecycle, boosting confidence in the SAP Business Suite.
Accelerated Transformation:
- Gain actionable insights into how SAP’s integrated toolchain empowers customers and to drive innovation and speed up their transformation journey.
Register today and don’t miss this opportunity to gain fresh perspectives and practical insights that will empower your business transformation. This is your opportunity to learn, connect, and take actionable steps toward optimizing your SAP solutions.
Links:
Date: February 24, 2026 Time: 10:00 - 17:00 pm (CET)
Speaker/s:
Various
Let’s turn SAP support into a strategic advantage for your organisation!
Customer Support is changing faster than ever — and SAP is at the forefront of that transformation.
On 24 February 2026, UKISUG and SAP are bringing customers together for the UKISUG & SAP Customer Support Day in London. This onsite event offers hands-on, real-world look at how SAP's Customer Support is helping businesses drive adoption, unlock value, and run better — using services already included in your cloud subscriptions.
With SAP pioneering agentic AI at scale, you’ll get a rare opportunity to see what the future of support looks like today.
Why attend?
🔍 See agentic AI in live support scenarios
🤝 Connect with SAP experts, leaders, and peers
📈 Learn how to turn support into a measurable business advantage
Links:
Date: February 26, 2025 Time: 17:00 - 18:00 pm (CET)
Speakers:
Alexander Daum, Global Head, SAP Enterprise Support Advisory Council, SAP
Bruno Cherqui, Operational Lead, SAP Enterprise Support Advisory Council, SAP
Power your success with guidance and self-service content.
SAP Enterprise Support is the foundational support offering from SAP and is included within your SAP cloud subscription. The SAP Enterprise Support Advisory Council is our innovation program which provides the unique opportunity for our customers to directly influence and shape the SAP Enterprise Support content portfolio. Join this session to ask questions live and find out more about the workstreams in Q1 2025, covering SAP Analytics Cloud, SAP Datasphere, SAP BTP, SAP Cloud ALM.
About SAP Enterprise Support Advisory Council: https://support.sap.com/esac
About SAP Enterprise Support Value Maps: https://support.sap.com/valuemaps
Date: May 20, 2025 Time: 11:30 - 12:30 pm (CEST)
SAP for Me is your personalized, central point of entry into SAP support. It gives you transparency across all your SAP solutions and ensures a consistent support experience. SAP for Me makes your support work easier with a comprehensive view of your product portfolio in one place. Join this support webcast to learn more about SAP for Me and its commonly used feature the Get Support application.
Links:
Date: May 21, 2025 Time: 15:00 - 16:00 pm (CEST)
As the importance of UID for accessing SAP support and resources continues to increase, we provide valuable information to our customers, partners, consultants, and others, considering the rising number of requests. Join us for an exclusive session where we will walk you through the process of setting up your Universal ID, linking your S-/P-user accounts, and managing your account with ease. Our expert team will also provide valuable advice on how to address any issues or queries related to your UID, including options for deleting your UID, unlinking a user ID, handling email address changes, and more. But that's not all – we understand that recent changes to receiving and transferring certifications on the SAP Training Portal and SAP Learning Hub may have left you with questions. That's why we'll also provide guidance on these changes, ensuring that you have all the information you need to navigate these updates confidently. But that's not all – we understand that recent changes to receiving and transferring certifications on the SAP Training Portal and SAP Learning Hub may have left you with questions. That's why we'll also provide guidance on these changes, ensuring that you have all the information you need to navigate these updates confidently. Agenda: • How to create your UID • Linking accounts and email addresses • Maintaining your personal data and change the primary Universal ID email address • How to reset your UID password • How to request unlink/deletion of the UID. • SAP certifications: How to add recovery email and transfer certificates
Links:
Date: May 22, 2025 Time: 17:00 - 18:00 pm (CEST)
In this session you will learn how to search for known issues and resolutions in all of SAP's knowledge repositories. Agenda: How to access SAP for Me Knowledge Search Search repositories and filters SAP Notes vs SAP Knowledge Base Articles Real-time Support tools Searching Tips & Examples Helpful SAP Notes/ SAP Knowledge Based Articles Q&A Learning Objectives: Become more familiar with SAP Support's self-enablement tools and the different ways to find a solution for your issue before an case is needed
Links:
Date: June 10, 2025 Time: 15:00 - 16:00 pm (CEST)
Our recurring webcast series about SAP for Me offers you the opportunity to stay up-to-date with the latest features and developments. In these regular sessions, we present new functionalities introduced since the last release, share insights into ongoing projects, and engage with participants to gather feedback and ideas. The sessions are held four times a year, typically 2–3 weeks after each of our eight major release dates.
Links:
Date: June 18, 2025 Time: 11:30 - 12:30 pm (CEST)
Join this support webcast to learn more about the Get Support application including the steps to report and manage your case. Our team will walk you through the elements to help you improve the quality of the case being created and generally enhance your support experience with SAP. The aim is that you will understand the SAP processes that you are expected to follow to get the best results from your SAP engagement. Learning Objectives: Best practices for case creation and enabling you to get the best out of your support from SAP.
Links:
Date: June 19, 2025 Time: 15:00 - 16:00 pm (CEST)
Join this support webcast to learn more about the Get Support application including the steps to report and manage your case. Our team will walk you through the elements to help you improve the quality of the case being created and generally enhance your support experience with SAP. The aim is that you will understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.
Links:
Date: June 25, 2025 Time: 17:00 - 18:00 pm (CEST)
SAP for Me is your personalized, central point of entry into SAP support. It gives you transparency across all your SAP solutions and ensures a consistent support experience. SAP for Me makes your support work easier with a comprehensive view of your product portfolio in one place. Join this support webcast to learn more about SAP for Me and its commonly used feature the Get Support application.
Links:
Date: July 09, 2025 Time: 15:00 - 16:00 pm (CEST)
In this session you will learn how to search for known issues and resolutions in all of SAP's knowledge repositories. Agenda: How to access SAP for Me Knowledge Search Search repositories and filters SAP Notes vs SAP Knowledge Base Articles Real-time Support tools Searching Tips & Examples Helpful SAP Notes/ SAP Knowledge Based Articles Q&A Learning Objectives: Become more familiar with SAP Support's self-enablement tools and the different ways to find a solution for your issue before an case is needed
Links:
Date: July 16, 2025 Time: 11:30 - 12:30 pm (CEST)
In this session you will learn about the Support Resources that are available to you as an SAP Customer. The objective is to provide you with the information you need to successfully engage with our Support Organization.
Agenda:
Customer Interaction Center (CIC) Overview Introduction to the SAP for me User Management & Universal ID How to Download Software How to Request a License Key System Administration Self Service and Support Channels Contacting Product Experts Creating the 'Perfect Case' Contact Us Learning Objectives: In this session you will become familiar with Support Resources, Channels and Next-Generation Support Tools that SAP provides.
Links:
Date: July 17, 2025 Time: 17:00 - 18:00 pm (CEST)
Join this support webcast to learn more about SAP Universal Id, how to create and manage your account and many more. Our team will walk you through the creation process as well as linking accounts to your profile. We will also cover some common scenarios that customer encounter to equip you with information in case you face the same issues.
Learning Objectives:
Best practices for SAP Universal ID management, enabling you on how to link and unlink your S- and P- users.
Agenda:
1. What SAP Universal ID
2. UID creation
3. Linking and unlinking of S- and P-user and email / Deletion
4. Update Primary email address
5. Password reset
6. Common scenarios most customers encounter
Links:
Date: July 29, 2025 Time: 16:00 - 17:00 pm (CEST)
Join this support webcast to learn more about the Get Support application including the steps to report and manage your case. Our team will walk you through the elements to help you improve the quality of the case being created and generally enhance your support experience with SAP. The aim is that you will understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.
Learning Objectives:
Best practices for case creation and enabling you on how to navigate and get the best support option from the Get Support Application
Agenda:
- SAP Support Infrastructure
- SAP for Me and Get Support Application
- Case Management - Reporting a Case
- Managing Your Cases
- Updating and Closing a Case
- Case Resolution Process
- How to Contact the Customer Interaction Center
Links:
Date: July 30, 2025 Time: 15:00 - 16:00 pm (CEST)
As the importance of UID for accessing SAP support and resources continues to increase, we provide valuable information to our customers, partners, consultants, and others, considering the rising number of requests.
Join us for an exclusive session where we will walk you through the process of setting up your Universal ID, linking your S-/P-user accounts, and managing your account with ease. Our expert team will also provide valuable advice on how to address any issues or queries related to your UID, including options for deleting your UID, unlinking a user ID, handling email address changes, and more.But that's not all – we understand that recent changes to receiving and transferring certifications on the SAP Training Portal and SAP Learning Hub may have left you with questions. That's why we'll also provide guidance on these changes, ensuring that you have all the information you need to navigate these updates confidently.
But that's not all – we understand that recent changes to receiving and transferring certifications on the SAP Training Portal and SAP Learning Hub may have left you with questions. That's why we'll also provide guidance on these changes, ensuring that you have all the information you need to navigate these updates confidently.
Agenda:
• How to create your UID
• Linking accounts and email addresses
• Maintaining your personal data and change the primary Universal ID email address
• How to reset your UID password
• How to request unlink/deletion of the UID.
• SAP certifications: How to add recovery email and transfer certificates
Links:
Date: August 13, 2025 Time: 07:00 - 08:00 am (CEST)
This webcast will highlight several powerful features. The Customer Interaction Center (CIC) deliver significant benefits that may not yet be fully optimized. We will showcase the Reporting Dashboard (Customer Insights Dashboard) - a tool designed to empower you with real-time monitoring and management of your operations through detailed reports.
The Customer Interaction Center (CIC) also invited the SAP Global Measurement Services (GMS) team to introduce license consumption.
SAP Private Cloud Metering provides full transparency on private cloud consumption with monthly updated metering data. The metering data is made available in SAP for Me, allowing customers to track and analyze their usage through detailed information. SAP Global Measurement Service (GMS) team will introduce in detail how to check license consumption and manage your licenses in this webcast. We look forward to your active participation.
Agenda
1. Reporting Dashboard Demo in SAP for Me
2. Self-search functions
3. Global Measurement Service Introduction
4. Private Cloud Metering Process
5. Private Cloud Consumption in SAP For Me
6. System Category Setting in SAP For Me
7. GMS additional resources 8. CIC Introduction, Webcast & Support Accreditation
Links:
Date: August 13, 2025 Time: 15:00 - 16:00 pm (CEST)
Join this support webcast to learn more about the Get Support application including the steps to report and manage your case.
Our team will walk you through the elements to help you improve the quality of the case being created and generally enhance your support experience with SAP. The aim is that you will understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.
Links:
Date: August 19, 2025 Time: 11:30 - 12:30 pm (CEST)
Join this support webcast to learn more about the concept of User Management, more information on S-user creation and Administration.
Our team will walk you through the elements to help you manage your company users to run your business better and help you manage your own. The aim is that you will understand the concept of S-user Administration. We will also show some sample scenarios that can be relatable to you.
Learning Objectives:
Best practices for User Management, creation and deletion of S-users, and authorization concept
Agenda:
1. Quick tour to the User Management Application
2. S-user Administration Creation (initial email and password reset) Deletion S-user Lifetime (Extend expiry) How to add authorization How to assign Another Super/ Cloud admin Information on how to update S-user Info
3. Example of common scenarios for S-user 4. How to Contact CIC
Links:
Date: August 26, 2025 Time: 17:00 - 18:00 pm (CEST)
Join this support webcast to learn more about the concept of User Management, more information on S-user creation and Administration.
Our team will walk you through the elements to help you manage your company users to run your business better and help you manage your own. The aim is that you will understand the concept of S-user Administration. We will also show some sample scenarios that can be relatable to you.
Learning Objectives:
Best practices for User Management, creation and deletion of S-users and authorization concept
Links:
Date: September 03, 2025 Time: 15:00 - 16:00 pm (CEST)
Join this support webcast to learn more about the concept of User Management, including information on S-user creation and administration.
This webcast is aimed at user administrators (e.g. Super and Cloud Administrators), who are responsible for creating and managing users in their company.
Learning Objectives:
Best practices for User Management, creation and deletion of S-users, and authorization concept.
Links:
Date: September 09, 2025 Time: 15:00 - 16:00 pm (CEST)
Our recurring webcast series about SAP for Me offers you the opportunity to stay up-to-date with the latest features and developments. In these regular sessions, we present new functionalities introduced since the last release, share insights into ongoing projects, and engage with participants to gather feedback and ideas. The sessions are held four times a year, typically 2–3 weeks after each of our eight major release dates.
Links:
Date: September 16, 2025 Time: 10:00 - 11:00 am (CEST)
We plan to transition from LeanIX legacy support system, Zendesk, to the SAP environment in October 2025, marking a pivotal milestone in our collaborative journey. After this transition, LeanIX customers will be required to use SAP for Me as the primary entry point for support, including the creation of support tickets. Consequently, it is crucial for all customers to become familiar with SAP for Me. SAP for Me simplifies support processes by providing a comprehensive overview of the product portfolio in one centralized platform. Our demo offers an intuitive walkthrough of the dashboards and features available in SAP for Me. Through this interactive session, you will have the opportunity to learn about its functionalities and gain insights into its user-friendly design, aimed at enhancing your support experience. Your learning journey includes following:
SAP for Me introduction Your profile & settings
How to search
How to create a case
How to view cases
How to create S-user and assign authorizations
Systems & Provisioning dashboard
Customer Interaction Center introduction
Links:
Date: September 17, 2025 Time: 11:30 - 12:30 pm (CEST)
In this session you will learn how to search for known issues and resolutions in all of SAP's knowledge repositories.
Agenda: How to access SAP for Me Knowledge Search Search repositories and filters SAP Notes vs SAP Knowledge Base Articles Real-time Support tools Searching Tips & Examples Helpful SAP Notes/ SAP Knowledge Based Articles Q&A
Learning Objectives:
Become more familiar with SAP Support's self-enablement tools and the different ways to find a solution for your issue before an case is needed
Links:
Date: September 17, 2025 Time: 16:00 - 17:00 pm (CEST)
We plan to transition from LeanIX legacy support system, Zendesk, to the SAP environment in October 2025, marking a pivotal milestone in our collaborative journey. After this transition, LeanIX customers will be required to use SAP for Me as the primary entry point for support, including the creation of support tickets. Consequently, it is crucial for all customers to become familiar with SAP for Me. SAP for Me simplifies support processes by providing a comprehensive overview of the product portfolio in one centralized platform. Our demo offers an intuitive walkthrough of the dashboards and features available in SAP for Me. Through this interactive session, you will have the opportunity to learn about its functionalities and gain insights into its user-friendly design, aimed at enhancing your support experience. Your learning journey includes following:
SAP for Me introduction Your profile & settings
How to search
How to create a case
How to view cases
How to create S-user and assign authorizations
Systems & Provisioning dashboard
Customer Interaction Center introduction
SAP for Me makes your support work easier with a comprehensive view of your product portfolio in one place. Join this support webcast to learn more about SAP for Me and its commonly used feature the Get Support application.
Links:
Date: September 18, 2025 Time: 17:00 - 18:00 pm (CEST)
Join this support webcast to learn more about the Get Support application including the steps to report and manage your case. Our team will walk you through the elements to help you improve the quality of the case being created and generally enhance your support experience with SAP. The aim is that you will understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.
Learning Objectives:
Best practices for case creation and enabling you on how to navigate and get the best support option from the Get Support Application
Agenda:
- SAP Support Infrastructure
- SAP for Me and Get Support Application
- Case Management
- Reporting a Case
- Managing Your Cases
- Updating and Closing a Case
- Case Resolution Process
- How to Contact the Customer Interaction Center
Links:
Date: October 15, 2025 Time: 11:30 - 12:30 pm (CEST)
Join this support webcast to learn more about the concept of User Management, more information on S-user creation and Administration as well as the Universal ID Our team will walk you through the elements to help you manage your company users to run your business better and help you manage your own. The aim is that you will understand the concept of S-user Administration and Universal ID. We will also show some sample scenarios that can be relatable to you Learning Objectives: Best practices for User Management, creation and deletion of S-users, authorization concept and how to link and unlink users to your Universal ID
Agenda:
1. CIC introduction and how to contact CIC
2. S-user Administration
3. Quick tour to the User Management Application
4. Universal ID
5. Example of common scenarios for S-user and UID
Links:
Date: November 06, 2025 Time: 04:00 - 05:00 am (CET)
The Customer Interaction Center collaborates with the SAP Mission Control Center.
The webcast will cover a range of search techniques and query methods in SAP for Me, and demonstrate their practical application through real-world case studies. You will gain a deep understanding of how to efficiently utilize SAP Knowledge Base resources, and learn techniques for searching for and identifying known issues and their solutions.
SAP Mission Control Center Support Tools (KBA 3074718) is a troubleshooting suite developed by SAP MCC. These tools leverage pattern-based and AI-based analysis to resolve typical urgent issues within SAP systems. The developers will demonstrate the tools’ capabilities and functionalities using case studies.
Links:
Date: November 12, 2025 Time: 15:00 - 16:00 pm (CET)
Join this support webcast to learn more about the concept of User Management, including information on S-user creation and administration.
This webcast is aimed at user administrators (e.g. Super and Cloud Administrators), who are responsible for creating and managing users in their company.
Learning Objectives: Best practices for User Management, creation and deletion of S-users, and authorization concept.
Links:
Date: November 18, 2025 Time: 11:30 - 12:30 pm (CET)
SAP for Me is your personalized, central point of entry into SAP support. It gives you transparency across all your SAP solutions and ensures a consistent support experience. SAP for Me makes your support work easier with a comprehensive view of your product portfolio in one place. Our demo presents an intuitive walkthrough of the dashboards and features available in SAP for Me. Through this interactive session, you'll learn how to:
-Utilize a unified entry point that effectively combines all relevant information and support channels.
-Easily access and navigate to the information and support you need.
-Enhance your support experience with self-service tools.
-Gain a comprehensive understanding of your licenses, orders, and usage status.
-Follow clear guidance on how to use the ‘Get Support’ application.
-Leverage embedded AI services to receive solution recommendations and guidance to the most suitable support options.
Explore more about SAP for Me and frequently used applications through a live demo.
Links:
Date: November 20, 2025 Time: 16:00 - 17:00 pm (CET)
Description: In this session you will learn how to search for known issues and resolutions in all of SAP's knowledge repositories.
Agenda:
How to access SAP for Me Knowledge Search
Search repositories and filters
SAP Notes vs SAP Knowledge Base Articles
Real-time Support tools
Searching Tips & Examples
Helpful SAP Notes/ SAP Knowledge Based Articles
Q&A Learning Objectives:
Become more familiar with SAP Support's self-enablement tools and the different ways to find a solution for your issue before an case is needed
Links:
Date: December 02, 2025 Time: 15:00 - 16:00 pm (CET)
Our recurring webcast series about SAP for Me offers you the opportunity to stay up-to-date with the latest features and developments. In these regular sessions, we present new functionalities introduced since the last release, share insights into ongoing projects, and engage with participants to gather feedback and ideas. The sessions are held four times a year, typically 2–3 weeks after each of our eight major release dates.
Links:
Date: January 23, 2026 Time: 10:00 - 11:00 am (CET)
This webcast will highlight several powerful features. The Customer Interaction Center (CIC) deliver significant benefits that may not yet be fully optimized.
We will showcase the Reporting Dashboard (Customer Insights Dashboard) - a tool designed to empower you with real-time monitoring and management of your operations through detailed reports.
The Customer Interaction Center (CIC) also invited the SAP Global Measurement Services (GMS) team to introduce license consumption.
SAP Private Cloud Metering provides full transparency on private cloud consumption with monthly updated metering data.
The metering data is made available in SAP for Me, allowing customers to track and analyze their usage through detailed information.
The team will also cover the license consumption & Functional usage under Reporting & touch upon Portfolios & Products dashboard.
SAP Global Measurement Service (GMS) team will introduce in detail how to check license consumption and manage your licenses and walk you through the reporting & Portfolios & Products dashboards in SAP for Me in this webcast.
Agenda:
Global Measurement Service introduction
Private Cloud metering Process
SAP for Me:
* Private Cloud Consumption
* System Category settings
* Public Cloud * Reporting dashboard
* Portfolios & Products dashboard
GMS additional resources
Links:
Date: February 04, 2026 Time: 15:00 - 16:00 pm (CET)
In this session you will learn how to search for known issues and resolutions in all of SAP's knowledge repositories.
Agenda:
How to access SAP for Me Knowledge Search
Search repositories and filters
SAP Notes vs SAP Knowledge Base Articles
Real-time Support tools
Searching Tips & Examples
Helpful SAP Notes/ SAP Knowledge Based Articles
Q&A
Learning Objectives: Become more familiar with SAP Support's self-enablement tools and the different ways to find a solution for your issue before an case is needed
Links:
Date: February 05, 2026 Time: 04:00 - 05:00 am (CET)
In this webinar you will learn about the Support Portal Resources that are available to SAP Customers. The objectives are to provide the information needed to successfully engage with our support Organization. In addition, there will also be SAP for Me Release update information share.
Links:
Date: February 13, 2026 Time: 16:30 - 17:30 pm (CET)
SAP for Me is your personalized, central point of entry into SAP support. It gives you transparency across all your SAP solutions and ensures a consistent support experience.
SAP for Me makes your support work easier with a comprehensive view of your product portfolio in one place.
Join this support webcast to learn more about SAP for Me and its commonly used feature the Get Support application.
Links:
Date: February 19, 2026 Time: 10:30 - 11:30 am (CET)
Join this support webcast to learn more about the Get Support application including the steps to report and manage your case.
Our team will walk you through the elements to help you improve the quality of the case being created and generally enhance your support experience with SAP. The aim is that you will understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.
Learning Objectives: Best practices for case creation and enabling you on how to navigate and get the best support option from the Get Support Application
Learning Objectives:
Best practices for User Management, creation and deletion of S-users, authorization concept and how to link and unlink users to your Universal ID.
Agenda:
- SAP Support Infrastructure
- SAP for Me and Get Support Application
- Case Management
- Reporting a Case
- Managing Your Cases
- Updating and Closing a Case
- Case Resolution Process
- How to Contact the Customer Interaction Center
Links:
Date: February 23, 2026 Time: 16:30 - 17:30 pm (CET)
Join this support webcast to learn more about the Get Support application including the steps to report and manage your case.
Our team will walk you through the elements to help you improve the quality of the case being created and generally enhance your support experience with SAP. The aim is that you will understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.
Learning Objectives: Best practices for case creation and enabling you on how to navigate and get the best support option from the Get Support Application
Learning Objectives:
Best practices for User Management, creation and deletion of S-users, authorization concept and how to link and unlink users to your Universal ID.
Agenda:
- SAP Support Infrastructure
- SAP for Me and Get Support Application
- Case Management
- Reporting a Case
- Managing Your Cases
- Updating and Closing a Case
- Case Resolution Process
- How to Contact the Customer Interaction Center
Links:
Date: March 04, 2026 Time: 15:00 - 16:00 pm (CET)
SAP for Me is your personalized, central point of entry into SAP support. It gives you transparency across all your SAP solutions and ensures a consistent support experience. SAP for Me makes your support work easier with a comprehensive view of your product portfolio in one place.
Learn more about the SAP for Me Portal and the frequently used Get Support feature in this support webcast.
Links:
Date: March 12, 2026 Time: 10:30 - 11:30 am (CET)
Join this support webcast to learn more about the Get Support application including the steps to report and manage your case. Our team will walk you through the elements to help you improve the quality of the case being created and generally enhance your support experience with SAP. The aim is that you will understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.
Learning Objectives:
Best practices for case creation and enabling you to get the best out of your support from SAP.
Links:
Date: March 16, 2026 Time: 15:30 - 16:30 pm (CET)
Join this support webcast to learn more about how you can get the most of your support experience at SAP.
Here are the topics that will be covered:
- SAP Support Infrastructure
- SAP for Me - User Management
- Software Downloads
- License Keys
- System Administration
- Case Management
- Systems & Provisioning
- Cloud System Notification Subscriptions
- Service Requests
- Customer Interaction Center
Links:
Discover Knowledge Transfer Webcasts on SAP for Me and other support-related topics in various languages under the following link:
Discover Knowledge Transfer Webcasts on SAP for Me and other support-related topics in various languages under the following link:
Discover Knowledge Transfer Webcasts on SAP for Me and other support-related topics in various languages under the following link:
Discover Knowledge Transfer Webcasts on SAP for Me and other support-related topics in various languages under the following link:
Discover Knowledge Transfer Webcasts on SAP for Me and other support-related topics in various languages under the following link:
Discover Knowledge Transfer Webcasts on SAP for Me and other support-related topics in various languages under the following link:
Date: February 25, 2025 Time 16:00 - 17:00 pm (CET)
SAP Integration Suite is an integration platform-as-a-service (iPaaS) that enables the design, development, execution, governance, curation, analysis, and management of the full lifecycle of integration flows, APIs, and high-volume business events that connect on-premises and cloud-based processes, services, applications, and data across organizations. SAP Integration Suite is available on multiple cloud providers.
In this webcast, we will have two sections:
Product Updates, where we share updates on key capabilities and latest enhancements released for SAP Integration Suite.
Interact with Integration Black Belt: An opportunity to hear and interact with integration expert.
OR
#AskAnythingIntegration: Our panel of experts will answer any questions you have on integration.
Links:
Meeting Request for this month
Meeting Request for the whole year
PDF - monthly update
Date: March 25, 2025 Time 16:00 - 17:00 pm (CET)
SAP Integration Suite is an integration platform-as-a-service (iPaaS) that enables the design, development, execution, governance, curation, analysis, and management of the full lifecycle of integration flows, APIs, and high-volume business events that connect on-premises and cloud-based processes, services, applications, and data across organizations. SAP Integration Suite is available on multiple cloud providers.
In this webcast, we will have two sections:
Product Updates, where we share updates on key capabilities and latest enhancements released for SAP Integration Suite.
Interact with Integration Black Belt: An opportunity to hear and interact with integration expert.
OR
#AskAnythingIntegration: Our panel of experts will answer any questions you have on integration.
Links:
Meeting Request for this month
Meeting Request for the whole year
PDF - monthly update
Date: April 29, 2025 Time 16:00 - 17:00 pm (CEST)
SAP Integration Suite is an integration platform-as-a-service (iPaaS) that enables the design, development, execution, governance, curation, analysis, and management of the full lifecycle of integration flows, APIs, and high-volume business events that connect on-premises and cloud-based processes, services, applications, and data across organizations. SAP Integration Suite is available on multiple cloud providers.
In this webcast, we will have two sections:
Product Updates, where we share updates on key capabilities and latest enhancements released for SAP Integration Suite.
Interact with Integration Black Belt: An opportunity to hear and interact with integration expert.
OR
#AskAnythingIntegration: Our panel of experts will answer any questions you have on integration.
Links:
Meeting Request for this month
Meeting Request for the whole year
PDF - monthly update
Date: May 27, 2025 Time 16:00 - 17:00 pm (CEST)
SAP Integration Suite is an integration platform-as-a-service (iPaaS) that enables the design, development, execution, governance, curation, analysis, and management of the full lifecycle of integration flows, APIs, and high-volume business events that connect on-premises and cloud-based processes, services, applications, and data across organizations. SAP Integration Suite is available on multiple cloud providers.
In this webcast, we will have two sections:
Product Updates, where we share updates on key capabilities and latest enhancements released for SAP Integration Suite.
Interact with Integration Black Belt: An opportunity to hear and interact with integration expert.
OR
#AskAnythingIntegration: Our panel of experts will answer any questions you have on integration.
Links:
Meeting Request for the whole year
PDF - monthly update
Date: June 24, 2025 Time 16:00 - 17:00 pm (CEST)
SAP Integration Suite is an integration platform-as-a-service (iPaaS) that enables the design, development, execution, governance, curation, analysis, and management of the full lifecycle of integration flows, APIs, and high-volume business events that connect on-premises and cloud-based processes, services, applications, and data across organizations. SAP Integration Suite is available on multiple cloud providers.
In this webcast, we will have two sections:
Product Updates, where we share updates on key capabilities and latest enhancements released for SAP Integration Suite.
Interact with Integration Black Belt: An opportunity to hear and interact with integration expert.
OR
#AskAnythingIntegration: Our panel of experts will answer any questions you have on integration.
Links:
Meeting Request for this month
Meeting Request for the whole year
PDF - monthly update
Date: July 29, 2025 Time 16:00 - 17:00 pm (CEST)
SAP Integration Suite is an integration platform-as-a-service (iPaaS) that enables the design, development, execution, governance, curation, analysis, and management of the full lifecycle of integration flows, APIs, and high-volume business events that connect on-premises and cloud-based processes, services, applications, and data across organizations. SAP Integration Suite is available on multiple cloud providers.
In this webcast, we will have two sections:
Product Updates, where we share updates on key capabilities and latest enhancements released for SAP Integration Suite.
Interact with Integration Black Belt: An opportunity to hear and interact with integration expert.
OR
#AskAnythingIntegration: Our panel of experts will answer any questions you have on integration.
Links:
Meeting Request for this month
Meeting Request for the whole year
PDF - monthly update
Date: August 26, 2025 Time 16:00 - 17:00 pm (CEST)
SAP Integration Suite is an integration platform-as-a-service (iPaaS) that enables the design, development, execution, governance, curation, analysis, and management of the full lifecycle of integration flows, APIs, and high-volume business events that connect on-premises and cloud-based processes, services, applications, and data across organizations. SAP Integration Suite is available on multiple cloud providers.
In this webcast, we will have two sections:
Product Updates, where we share updates on key capabilities and latest enhancements released for SAP Integration Suite.
Interact with Integration Black Belt: An opportunity to hear and interact with integration expert.
OR
#AskAnythingIntegration: Our panel of experts will answer any questions you have on integration.
Links:
Meeting Request for this month
Meeting Request for the whole year
PDF - monthly update
14th IFG Integration Survey 2025
(The International Focus Group for Integration (IFG for Integration) is a collaboration platform of representatives of SAP User Groups and communities across the world. The focus areas of this group include exchanging experiences and knowledge, working on best practices, and influencing SAP.)
Date: September 30, 2025 Time 16:00 - 17:00 pm (CEST)
SAP Integration Suite is an integration platform-as-a-service (iPaaS) that enables the design, development, execution, governance, curation, analysis, and management of the full lifecycle of integration flows, APIs, and high-volume business events that connect on-premises and cloud-based processes, services, applications, and data across organizations. SAP Integration Suite is available on multiple cloud providers.
In this webcast, we will have two sections:
Product Updates, where we share updates on key capabilities and latest enhancements released for SAP Integration Suite.
- Microsoft Sentinel Solution for SAP ERP and S/4HANA
- Third-party Connectivity: Recently released adapters and demo for the AI adapter
- Enterprise Automation: use cases, learning journey
- Upcoming Enablement Events for SAP Integration Suite
Interact with Integration Black Belt: An opportunity to hear and interact with integration expert.
OR
#AskAnythingIntegration: Our panel of experts will answer any questions you have on integration.
Links:
Meeting Request for the whole year
PDF - monthly update
14th IFG Integration Survey 2025
(The International Focus Group for Integration (IFG for Integration) is a collaboration platform of representatives of SAP User Groups and communities across the world. The focus areas of this group include exchanging experiences and knowledge, working on best practices, and influencing SAP.)
Date: October 28, 2025 Time 16:00 - 17:00 pm (CEST)
SAP Integration Suite is an integration platform-as-a-service (iPaaS) that enables the design, development, execution, governance, curation, analysis, and management of the full lifecycle of integration flows, APIs, and high-volume business events that connect on-premises and cloud-based processes, services, applications, and data across organizations. SAP Integration Suite is available on multiple cloud providers.
In this webcast, we will have two sections:
Product Updates, where we share updates on key capabilities and latest enhancements released for SAP Integration Suite.
- Integration with BigCommerce
- Edge Integration Cell: Reusable API & API Direct Adapter
- Cloud Integration: GenAI based iflow generation with mediation steps, import of service interface artifact from PI/PO, rate limits
Interact with Integration Black Belt: An opportunity to hear and interact with integration expert.
OR
#AskAnythingIntegration: Our panel of experts will answer any questions you have on integration.
Links:
Meeting Request for this month
Meeting Request for the whole year
PDF - monthly update
Date: November 25, 2025 Time 16:00 - 17:00 pm (CET)
SAP Integration Suite is an integration platform-as-a-service (iPaaS) that enables the design, development, execution, governance, curation, analysis, and management of the full lifecycle of integration flows, APIs, and high-volume business events that connect on-premises and cloud-based processes, services, applications, and data across organizations. SAP Integration Suite is available on multiple cloud providers.
In this webcast, we will have two sections:
Product Updates, where we share updates on key capabilities and latest enhancements released for SAP Integration Suite.
Interact with Integration Black Belt: An opportunity to hear and interact with integration expert.
OR
#AskAnythingIntegration: Our panel of experts will answer any questions you have on integration.
Links:
Meeting Request for the whole year
Q & A - monthly update