The event is open to all interested adults 21 years of age and older. SAP and ASUG reserve the right to refuse or cancel an attendee's registration at any time with no liability, or request that an attendee leave the event if that individual is engaged in competitive, harmful, or disruptive behavior. If an attendee is notified that their registration has been canceled, it is the attendee’s responsibility to make the necessary changes to hotel and travel arrangements.

Yes, you must be 21 years of age or older to register for the conference.

This event takes place at the Orange County Convention Center (OCCC), North and South Building, in Orlando, Florida.

The event runs Tuesday, May 12 through Thursday, May 14, 2020, with ASUG pre-conference seminars and the SAP Global Partner Summit on Monday, May 11.

Registration fees are available here.

When you register for the event, the ASUG member discount will automatically be applied for current ASUG members. To receive the discount, your company name on your registration profile must exactly match your ASUG member company name. If you have questions about your membership status or would like to verify how your company name is listed, contact memberservices@asug.com.

No, we do not offer passes just for the show floor. All attendees must have a full conference registration to attend the event.

No, we do not offer one-day passes for the event. All attendees must have a full conference registration to attend.

The event is open to all interested adults 21 years of age and older. We do not offer student discounts. More information on registration fees and deadlines is available here.

There is no discount for international attendees. More information on registration fees and deadlines is available here.

SAPPHIRE NOW and ASUG Annual Conference will honor a government rate to current and legitimate employees of a federal, state, or government entity, including public higher education institutes. During the registration process, you will be able to select a checkbox that states that you would like to participate at the public sector rate. All attendees registering under the government rate will be required to show their employee-issued government ID or other proof of employment upon check-in. SAPPHIRE NOW and ASUG Annual Conference may, at its sole discretion, charge the full conference amount to anyone not satisfying this requirement. See Registration fees.

Attendees are not able to bring guests to the event. A conference badge is required to gain entry to the show floor, concert, and all event activities at the Orange County Convention Center and elsewhere.

To register as a conference attendee, click here. Current registration rates apply.

To register as an exhibitor, contact the primary logistics contact managing your company's presence at the event. If you are uncertain who that is, send an e-mail to exhibitors@sapandasug.com.

Registration for speakers, press, analysts, bloggers, and event staff is by invitation only. If you believe that you should be registered through one of these conference roles, send an e-mail to registration@sapandasug.com to be directed to the appropriate contact for more information.

SAP employee registration is by invitation only. Invitations are issued in phases and will begin in mid-February 2020. Please refer to the employee participation guidelines on the SAPPHIRE NOW employee SAP Jam site.

If you do not remember your login information, use the Access My Registration function, enter your confirmation number and select “Reset My Password.” You will receive an e-mail with instructions on how to reset your password.  

If you have forgotten your confirmation number, enter your e-mail address and select “Retrieve My Confirmation Number,” and you will receive an e-mail with your confirmation number.

You can reset your password by using the Access My Registration function. Simply enter the e-mail address used during the registration process. Select “Reset My Password.”  You will receive an e-mail with instructions on how to reset your password.

Your registration must be completed, and payment received and processed, to receive a confirmation e-mail. You can obtain a copy of your confirmation e-mail from the Access My Registration function. Once you have accessed your registration, select “View Your Confirmation E-mail” and then select the “E-Mail Confirmation” button from the top-right corner.

Make sure you have the correct e-mail address included in your registration record and that the event e-mail account “registration@sapandasug.com” is on your safe senders list.

Registration includes access to all SAPPHIRE NOW sessions, ASUG sessions, show floor exhibits, demos, keynotes, lunch, beverages and snacks, and evening events included in the event agenda.

Yes, ASUG pre-conference seminars will be held on Monday, May 11, 2020. In addition to the conference registration fee, there is a supplemental fee to participate in the pre-conference seminars. Please note that lunch will be served to all paid pre-conference attendees whether the seminar is a half day or full day. For more information on ASUG pre-conference seminars, click here. 

If you register to attend a pre-conference seminar, you will receive more details about the session by e-mail from ASUG prior to the conference. Note that all ASUG hands-on sessions are "bring your own device," so if you signed up for a hands-on session, please bring a laptop that you can use.

Cancellations must be submitted in writing and sent via e-mail to registration@sapandasug.com.

Registration check-in is available at the Orlando International Airport (MCO) and in the South Concourse, Level 2, of the Orange County Convention Center. Registration hours will be published on the conference Web site, www.sapandasug.com, in spring 2020.

Lunch, snacks, and beverages will be available on conference days. Breakfast will not be provided. During the SAP concert, an informal menu typical of that found in a sports arena will be provided. This includes items such as hamburgers, nachos, and other snacks.

SAP and ASUG work closely with the Orange County Convention Center to create menus that can be enjoyed by all attendees. During the registration process, you have the opportunity to alert us of any special dietary restrictions or food allergies. If you have already registered, you can re-access your registration by using the Access My Registration function to add or modify your dietary requirements. Regrettably, on-site dietary orders cannot be accommodated.

We accept two forms of payment; credit card and wire transfer. Purchase orders are not accepted as a form of payment. We are unable to make exceptions. After Friday, April 24, 2020, payment by wire transfer will no longer be accepted. The only form of payment accepted will be credit card.

If you have any questions concerning this information, send an e-mail to payments@sapandasug.com.

You can submit payment by credit card during the online registration process. When you reach the verification page, select “Pay by Credit Card.” 

If you have already submitted an online registration and would like to pay your balance by credit card, you can re-access your registration using the Access My Registration function. You will need your registration confirmation number (found at the top of your confirmation e-mail) along with the password you created during the registration process. Once in your record, select the “Edit Your Payment Type” link. The verification page appears for you to review your current registration information. From the verification page, select the “Pay by Credit Card” button in the bottom-right corner and complete the credit card payment process.

If you would like to pay by wire transfer, contact our financial department, payments@sapandasug.com, to obtain the wire transfer documentation.

When submitting your wire transfer, do not deduct the wire transfer fee from your registration payment. This fee must be added to your final registration fee total. Request that the wire transfer instructions include the registrant’s name, company name, and reference the event name. 

To be sure your wire transfer payment is properly matched to your registration record, send via e-mail a copy of the wire transfer receipt and completed wire transfer form to payments@sapandasug.com. You will receive a confirmation e-mail once the full payment has been assigned to your registration record.

After Friday, April 24, 2020, we will no longer be accepting payment by wire transfer. The only form of payment accepted will be credit card.

If you have any questions concerning this information, send an e-mail to payments@sapandasug.com.

You can obtain a registration receipt by re-accessing your registration using the Access My Registration function. You will need your confirmation number or the e-mail address you used to register, along with the password you created in the registration process. Once in your registration, you can e-mail yourself a copy of your registration receipt.

Substitutions are permitted only if you are substituting your registration with someone from the same company. There is no service fee for name change substitutions if the payment information remains the same. A US$150 service fee will apply to any substitutions requiring payment changes.

To initiate a substitution, re-access your registration using the Access My Registration function and select the “Substitute Registration” link. You will need the name and e-mail of the individual to complete the substitution process. If you have any questions regarding this process, please contact the payments department, payments@sapandasug.com.

Registration substitutions do not automatically update your hotel reservation. Changes to an existing hotel reservation should be made online prior to substituting your registration. Please use the Access My Registration function and select “Book/Modify My Hotel.” You will need the guest’s last name and Passkey Acknowledgment Number to log in; this information can be found in the hotel acknowledgment e-mail. An automatic response will be sent to the e-mail address on file. Please keep this e-mail for your records.

For additional assistance, contact housing for SAPPHIRE NOW and ASUG Annual Conference at sapandasug@conferencedirect.com.

After April 27, 2020, contact your hotel directly for changes and cancellations. Any changes to an existing hotel reservation are subject to availability.

Notification of registration cancellation must be made by e-mail to payments@sapandasug.com, referencing the registration confirmation number. Regrettably, cancellation requests cannot be taken over the phone. See below for cancellation fees. 

Please note that cancelling a conference registration will not cancel a hotel reservation. Cancellations to an existing hotel reservation can be made online prior to canceling the conference registration. Please use the Access My Registration function and select "Modify My Hotel” or “Cancel My Hotel” in the bottom-right corner. You will need the guest’s last name and Passkey Acknowledgment Number to log in; this information can be found in the hotel acknowledgment e-mail. An automatic response will be sent to the e-mail address on file. 

Please keep this e-mail for your records. For additional assistance, contact housing for SAPPHIRE NOW and ASUG Annual Conference at sapandasug@conferencedirect.com.

After April 27, 2020, contact your hotel directly for changes or cancellations.

Any changes to an existing hotel reservation are subject to availability.

All hotel cancellations made within three business days of arrival will result in a cancellation fee of one night's room and tax charged to the credit card on file. Failure to check in to the hotel on the designated arrival date will also result in a one-night room and tax charge to the credit card on file, and the remaining nights of the reservation will be cancelled. SAP and ASUG will not be responsible for cancellation or no-show charges.

A US$350 service fee applies to all registration cancellations received on or before Friday, April 3, 2020. Registration cancellations must be submitted by e-mail to payments@sapandasug.com, referencing the registration confirmation number. Regrettably, cancellation requests cannot be taken over the phone and no refunds will be given on cancellations received on or after April 4.

ASUG pre-conference seminar cancellations received on or before Tuesday, March 31, 2020 will receive a refund, less a US$25.00 service fee. Cancellations must be submitted by e-mail to registration@sapandasug.com. Regrettably, cancellation requests cannot be taken over the phone and no refunds will be given on cancellations received on or after April 1, 2020. 

Yes, SAPPHIRE NOW and ASUG Annual Conference offers various group discount packages (5 Pack: Buy 5, Save 10%; 10 Pack: Buy 10, Save 20%; 30 pack: Buy 30, Save 30%). The first registrant who submits the package payment is considered the “package lead”. Once payment is received and processed in full, a registration confirmation e-mail with a link to the group discount invite console will be sent to the package lead. Attendees receiving an invite to attend from the lead are considered the participants of the package. Each console contains a maximum of five, ten, or thirty registrations respectively including that of the package lead. The package lead will be responsible for deploying each prepaid invitation to all package participants; each invitee must accept and complete registration in full to become active within package. Each package participant must complete registration to book their hotel reservation. 

Registrations cannot be completed over the phone and we are unable to make exceptions. If an attendee registers and completes payment prior to receiving an invite from a package lead and they want to be part of that package, they will be required to cancel their paid registration. The standard registration cancellation service fee of US$350 will be deducted from the refund. Group package leads and participants must abide by the group-ticket discount policy.

If you have additional questions about the various group discount packages, send an e-mail to registration@sapandasug.com.

If an attendee registers and completes payment prior to receiving an invite from a package lead, they will be required to cancel their single-ticket paid registration.

A US$350 service fee applies to all registration cancellations received on or before Friday, April 3, 2020. Registration cancellations must be submitted by e-mail to payments@sapandasug.com, referencing the registration confirmation number. Regrettably, cancellation requests cannot be taken over the phone and no refunds will be given on cancellations received on or after April 4.

Unused group-ticket discount package registrations are forfeited and ineligible for a refund. Unfortunately, no exceptions can be made. Additionally, this promotional offer cannot be used in conjunction with any other offer.

Discounted rates at SAPPHIRE NOW and ASUG Annual Conference designated hotels are for registered attendees only. You will have the opportunity to book your hotel immediately after completing your online registration. Once you have completed your conference registration online, select the “Book/Modify My Hotel” button, which brings you to the online reservation system for conference housing.

If you have already registered, use the Access My Registration function and select the “Book/Modify My Hotel" button in the bottom-right corner.

Each prepaid package participant must have registered for the conference to book their hotel reservation. If you wish to book all hotel reservations at once, do the following:

• Ensure that all group package invitees have registered
• Gather all registration confirmation numbers and the last names of those whom you wish to book
• Contact SAPPHIRE NOW and ASUG Annual Conference Housing

Available Monday to Friday: 8:30 a.m.–9:00 p.m. EST
Toll-free: +1 866-557-0939; International: +1 980-201-8774
sapandasug@conferencedirect.com

No, the registration fee includes access to the conference but does not include hotel accommodations.

SAP and ASUG have negotiated special discounted hotel room rates at a variety of Orlando properties. To make a hotel reservation in the conference hotel block, you must be a registered attendee. After completing the online registration, attendees will have the opportunity to book housing.

Yes, a list of all contracted hotels is available for download here. Please note that some hotels in the list may not have availability. For the most up-to-date list of available hotels, click on the “Book/Modify My Hotel” button after completing your registration.

Yes, a map of all contracted hotels is available for download here.

No, you must be registered for the event to take advantage of the discounted hotel rates.

Contact the primary logistics contact managing your company's presence at the event. If you are uncertain who your primary logistics contact is, send an e-mail to exhibitors@sapandasug.com. If you are a logistics contact for an exhibitor, please reach out to your exhibit manager.

Conference hotel blocks fill up quickly, so we strongly encourage you to reserve your hotel room early to get the best opportunity to book at the conference hotels. Discounted hotel rates, based on hotel availability, are available until Monday, April 27, 2020, or until the official conference hotel blocks are filled.  

A deposit of one night’s room and tax is required to guarantee your reservation. The deposit may be reflected on your credit card statement as early as Wednesday, April 15, 2020. A credit card must be presented at hotel check in as the final method of payment.

All of the conference hotels are relatively close to the convention center: varying from across the street to eight miles away.

There are a number of hotel blocks for this event. We do our best to make the most options available to all attendees. It is possible that capacity at your colleague’s hotel had been reached, so you were not able to book there. It is also possible that your colleague was directed to a specific hotel block based on their role at the event.

Conference registration and hotel reservations are managed independently. Changes or cancellations to an existing hotel reservation can be made online. Use the Access My Registration function and select "Book/Modify My Hotel” in the bottom-right corner. You will need the guest’s last name and Passkey Acknowledgment Number to log in; this information can be found in your hotel acknowledgment e-mail. An automatic response will be sent to the e-mail address on file. Please keep this e-mail for your records. For additional assistance, contact housing for SAPPHIRE NOW and ASUG Annual Conference at sapandasug@conferencedirect.com.
 

After April 27, 2020, contact your hotel directly for changes or cancellations.

Any changes to an existing hotel reservation are subject to availability.

All hotel cancellations made within three business days of arrival will result in a cancellation fee of one night's room and tax charged to the credit card on file. Failure to check in to the hotel on the scheduled arrival date will result in forfeiture of the one night's room and tax deposit and the remaining nights of the reservation will be cancelled. SAP and ASUG will not be responsible for cancellation or no-show charges.

You can request to have this information e-mailed to you by contacting housing at sapandasug@conferencedirect.com.

The nearest airport is Orlando International Airport (MCO), 1 Airport Boulevard, Orlando. The airport is approximately 12 miles from the Orange County Convention Center. 

The airport is approximately 12 miles from the Orange County Convention Center. Depending on traffic, this trip can take between 20 and 40 minutes.

Yes, complimentary shuttle service will be available to and from the designated conference hotels that are not located within walking distance of the Orange County Convention Center. Shuttle schedules will be available in spring 2020.

Yes, shuttle transportation will be provided on Thursday evening from all official conference hotels to the concert venue. All riders are required to show their 2020 conference badge before boarding the buses.

All parking at the Orange County Convention Center is available on a first-come, first-served basis, including parking for the disabled. For a preview of parking locations at the OCCC and other parking information, click here. Conference registration is located on the south side of the building, so it is highly recommended that you park in one of the south parking areas. Contact your hotel for questions about accessibility in its parking lot or garage.

Many buses on the shuttle routes are equipped with lifts and meet the needs of those with limited mobility. For information about special-assistance transportation and for questions regarding transportation and shuttle schedules, send an e-mail to transportation@hello-dmc.com or go to the transportation booth, located curbside outside the South Concourse.

Several unaffiliated hotel and travel groups have been soliciting both current and former exhibitors. Unofficial companies may be offering discounted or wholesale hotel pricing. Neither SAP nor ASUG can verify the authenticity of such companies or their representations and will not be able to provide a resolution to issues related to reservations made through these agencies.

Many attendees, who are not U.S. residents require a visa to enter the United States. Check with your local embassy to determine your personal travel requirements. All visa applicants are advised to apply for their visa as soon as possible as it may take up to, or longer than, three months to obtain a travel visa.

The Electronic System for Travel Authorization (ESTA) is a good tool to use in assistance with the visa request process. ESTA is a free, automated system that determines the eligibility of visitors to travel to the United States under the Visa Waiver Program. The ESTA application collects the same information collected on Form I-94W. ESTA applications may be submitted at any time prior to travel, though it is recommended that travelers apply when they begin preparing travel plans.

A "Letter of Invitation" will not be released until your registration is complete and payment has been received and processed in full.

SAPPHIRE NOW and ASUG Annual Conference requires that attendees complete the visa letter request form during registration. If you have already registered, you can re-access your registration by using the Access My Registration function and complete the form.

Please have the following information readily available for the Visa Letter Request:  

• Your full name (as it appears on your passport)
• Birthdate
• Passport information: number, date of issue, place of issue, and expiration date

 Additional information:

• Letters of Invitation will be issued to the registrant only after the registration fee is paid in full.
•  Letters of Invitation are issued only in the name of the registrant and will be sent by e-mail as a PDF file within three business days.
• Letters of Invitation are valid only for the person stated on the letter and do not allow an additional person or guest entrance to the conference. All additional persons must register and pay the required fees.

If you have additional questions about the Letter of Invitation request process, send an e-mail to registration@sapandasug.com.

A current listing of exhibitors is available here.

Please contact exhibitors@sapandasug.com if you would like information about the exhibitor program. You may also review the Exhibitor Information Site for exhibit package offerings, prospectus, and more.

Eligibility to be an exhibitor in this program is limited to companies that have an operational partnership agreement in good standing with SAP. Exhibitors must have no outstanding credit issues or past due amounts with SAP or ASUG. SAP and ASUG reserve the right to reject or cancel any application or agreement to exhibit.

The show floor is open Tuesday, Wednesday, and Thursday. Show floor hours and times for other activities are provided in the Agenda.

The ASUG call for speakers closes on November 22, 2019. Speaker notifications will be sent out in early February 2020. If you have any questions, contact speakers@asug.com.

All ASUG speakers are required to be active members of Americas’ SAP Users’ Group (ASUG) in good standing to present at ASUG events. Non-member speakers will need to confirm membership to be accepted as a speaker for the event. Complimentary or discounted registration invites will be withheld until membership is confirmed. To verify your company’s membership status, please contact memberservices@asug.com.

For additional questions, visit the ASUG speaker resources  site or send an e-mail to  speakers@asug.com

No, neither ASUG nor SAP sessions qualify for Continuing Professional Education (CPE) credits. 

The online session catalog will be available in mid-March 2020.

Yes. The SAP concert is a private event intended for registered conference attendees only. A SAPPHIRE NOW and ASUG Annual Conference in 2020 badge is required for admission. Badges are not transferable and will be confiscated if worn by someone other than the person to whom issued. No guest passes or additional tickets will be sold. No one under 21 years old will be admitted. Enjoy dinner on your own prior to the concert. Advance restaurant reservations are recommended. For more information about dining in Orlando, see Visit Orlando.

SAPPHIRE NOW and ASUG Annual Conference does not offer activities for guests and spouses, although there are numerous activities and attractions available throughout Orlando, Florida. For information on all that the Orlando area has to offer, see Visit Orlando.

Yes, the SAP Global Partner Summit will be held on Monday, May 11, 2020 from 8:00 a.m.–6:00 p.m. at the Hyatt Regency Orlando, 9801 International Drive, Orlando, FL, 32819.

In addition to the conference registration fee, there is a supplemental fee to participate. Please note that continental breakfast and lunch will be available to all paid SAP Global Partner Summit attendees. For more information on SAP Global Partner Summit click here, or send an e-mail to sappartneredgeevents@sap.com.

Yes, ASUG pre-conference seminars will be held on Monday, May 11, 2020. In addition to the conference registration fee, there is a supplemental fee to participate in the pre-conference seminars. Please note that lunch will be served to all paid pre-conference attendees whether the seminar is a half-day or full day. More information on ASUG pre-conference seminars can be found here.  

If you register to attend a pre-conference seminar, you will receive more details about the session by e-mail from ASUG prior to the conference. Note that all ASUG hands-on sessions are "bring your own device," so if you signed up for a hands-on session, please bring a laptop that you can use.

Cancellations must be submitted in writing and sent as e-mail to registration@sapandasug.com.

Registration hours will be added to www.sapandasug.com in spring 2020.

Conference credentials are provided to you upon check-in on-site. Badges are not transferable and will be confiscated if worn by someone other than the person to whom issued. Registration check-in is available at the Orlando International Airport (MCO) and in the South Concourse of the Orange County Convention Center. Registration locations and hours will be added to the conference Web site, www.sapandasug.com in spring 2020.

Yes, wireless Internet connectivity is available in the OCCC for attendees utilizing a 5.0 GHz capable device. We do not offer 2.4 GHz capability as an option for attendee Wi-Fi. Users with older devices may be impacted.

No, children are not permitted to access any part of this event. For all conference activities, including the concert, attendees must be registered conference attendees over the age of 21. A conference badge is required to gain entry to the show floor and all conference activities, regardless of venue. Photo identification is required at registration check-in and may be required upon entry to conference functions.

The suggested dress code for the conference is business casual. The SAP concert is casual. You can expect an average daytime high temperature of 88°F (31°C) and a low of 65°F (18°C) in May. We recommend a light sweater or jacket at the convention center as meeting rooms can be cold. Keep in mind the Orange County Convention Center is a large meeting facility, and comfortable walking shoes are recommended.

No, you are required to wear your badge at all times in order to gain access to this event. If you lose your conference badge you will be required to purchase a new registration at the on-site registration rate. Badges are not transferable and will be confiscated if worn by someone other than the person to whom issued. SAP and ASUG reserve the right to check badges against individual IDs at any time. 

All space within the Orange County Convention Center has been dedicated to conference activities and is not available for rent. Contact our local hotel partners for meeting space. A hotel listing of all contracted hotels is available for download here.

Scooter and wheelchair rental services are provided by Scootaround. Through the on-site rental location, guests can rent mobility scooters, wheelchairs, and oxygen equipment for events held at the convention center.

Please note:

• Advance reservations are encouraged for a scooter or wheelchair rental. Visit the Scootaround Web site to make a reservation. Please call +1-888-441-7575 for more information.
• Pick-up and drop-off locations for scooters and wheelchairs are located at the FedEx Office Business Centers in the respective concourses.

Yes, 2020 parking rates are US$17 for standard vehicles and US$25 for oversized vehicles.

Patrons can pay for parking with cash or a major credit card. Conference attendees are permitted same day re-entry to OCCC lots with paid receipts. Conference registration is located on the south side of the building, so it is highly recommended that you park in one of the south parking areas. For more information, see the OCCC Parking Information.

Orlando offers a diverse selection of restaurants. There are many restaurants located in our official conference hotels, as well as in the Disney area, Universal City Walk, and International Drive locations. Enjoy many options downtown within a short distance of the Amway Center (SAP concert venue). Complimentary shuttle bus service is available from the Orange County Convention Center to official conference hotels. On Thursday evening, shuttle service will be available from official conference hotels to the Amway Center. For a list of restaurants, click here. 

SAPPHIRE NOW and ASUG Annual Conference attendees will also receive discounts at over 40 different restaurants and popular attractions by showing their badge while attending the conference. Click here  for the complete list and more information.

Prayer and personal wellness rooms are located in the following locations:

• OCCC, North Concourse - Level 2, North Hall A, at the top of the escalator to the exhibit hall, adjacent to room N210E. Open daily during conference hours.
• OCCC, South Concourse - Level 2, South Hall A, at the top of the escalator to the exhibit hall, adjacent to room S210E. Open daily during conference hours.

Nursing mothers may use the Paramedics/Emergency Personnel rooms at the OCCC. There is a refrigerator in each room which is designated for nursing mothers only.

Paramedics and emergency medical personnel are located in the following areas:
Med Room 6, South B Concourse, Level 2, next to the elevator
Med Room 8, North A Concourse, Level 2, next to the elevator

Hours of operation:
Tuesday, May 12             7:00 a.m.–6:30 p.m.
Wednesday, May 13       7:00 a.m.–6:30 p.m.
Thursday, May 14           7:00 a.m.–6:00 p.m.

Hours of operation are subject to change. For medical emergencies outside these hours, dial 911

Yes, a conference mobile app for both iOS and Android will be available to download prior to heading to Orlando. The mobile app will allow you to manage and build your own agenda, engage in networking, find and connect with exhibitors, navigate the venue with interactive maps, and more.