SAP Executive Exchange for Customer Experience
April 10 | 12:30-16:00 | Stockholm
Putting the customer at the center of your business
Join us at SAP Executive Exchange for CX on April 10 in Stockholm. At this exclusive event, engage in meaningful discussions with fellow customer experience executives on harnessing new technologies like AI to create lasting customer relationships that foster profitable growth. This is an unparalleled opportunity to reimagine your customer experience operations to meet the challenges of an unpredictable future.
At this marquee event, you will:
- Learn how your peers are fostering deeper customer relationships while advancing the needs of their business stakeholders through customer-centric transformation
- Explore new approaches to creating seamless and connected experiences that bridge the digital world and in-store engagements
- Discover the value of unified processes and data in generating pivotal customer insights that enable you to reach the right customers, with the right messages, at the right time
- Discuss the potential for AI to both enhance customer interactions and address market disruptions swiftly
Better customer outcomes in the age of higher expectations. Faster adaptability in the face of unprecedented change. Unlock all of this and more at SAP Executive Exchange for CX.
Speakers
Geetha Kumar
Senior Solution Advisor
SAP Nordic & Baltics
Cecilia Blänning
Head of Market & Sell Portfolio, BMAS Group IT
Ericsson
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Agenda
Welcome from 12:30 for some light lunch before the program itself starts. We will serve the lunch in our customer lounge at the Swedish SAP office. Please note that you need to confirm your lunch spot in the registration.
We will start the program at 13:00 sharp, where we will go through the agenda together and kick off the afternoon together.
Our Solution Advisor Geetha Kumar will talk about the business value to deep connect your ERP with CRM.
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SAP CX Tool Kit can help you transform your sales, service, and e-commerce processes with generative AI. The toolkit enhances your SAP Customer Experience solutions with proactive, contextual AI to help you bring high-impact use cases to life across sales, service, and e-commerce. In this demo we will show you how you can use it in your organization.
We will have a 20 minutes break to fill up the energy with some coffee and buns. Use this time to mingle with the experts and peers onsite.
We will Wrap up the day and summurise the program before we end the afternooon with some refreshment and light snack. Hope you have time to stay for the mingle and networking.