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Intelligent Digital Experience - Embracing Composability and AI


Join us on October 26 for the Customer Experience Forum in Nordics and Baltics.

Discover how to create Intelligent Digital Experiences by embracing Composability and AI.

Gain valuable insights, network with industry leaders, and unlock new possibilities for your CX strategies.


This is an invitation-only event we offer to you at no cost thanks to our sponsoring Partners:

Capgemini, Coveo, Sinch, Pearl, inriver, Mention Me, Vincit, Annex Cloud, Contenful, Remit, eGain, Cloudinary and 1DigitalTrust! 



*This is a customer-centric event. Any partner participation requires sponsorship, and only sponsoring partners are permitted to attend.

Agenda of the day

Welcome coffee and sandwiches

A welcome and introduction to the Day by Stefan Fröberg and Antti Soini

Introduction of Platinum, Gold Partners

SAP Intelligent CX Strategy & Vision:  Industry Tailored, Connected to ERP & BTP, Insightful with AI and Adaptive with a vibrant ecosystem by Alex Timlin, SAP Global Vice President CX GTM

Introduction of Silver Partners

In this session Electrolux - the world's second largest appliance maker by units sold - will present how it transitioned itself and all global brands into a Composable Enterprise.  

Soheil Baranji, eCom Director Europe in Electrolux, will present the transformation journey on driving sales by knowing  its customers and provide flexible services based on customers choice.

A leading steel supplier Tibnor will present how they digitized Customer Journey, impact and lessons learned

Well-deserved opportunity to refuel, recharge, and connect over local cuisine and nice music

How Fiskars Brands turned their websites into a Growth Engine by offering relevance to fuel better Customer Experience

A multinational industrial company Atlas Copco will showcase how to create a tailor made Customer Experience in B2B.

The world sells online these days, but multichannel selling means a lot more moving parts for your products and services.

BrandAlley - Michelle Hurney, Head of Marketing at the online fashion retailer based in the UK that runs flash sales across designer brands, launching multiple sales each day, together with Kat Wray, Mention Me’s Director of Strategic Partnerships will discuss how advocacy data and Extended Customer Revenue are changing the way smart brands are identifying and engaging VIP customers, how to optimise word of mouth as a core acquisition strategy, the importance of focussing on Earned Growth over Paid Growth to drive sustainable results using advocacy data across the marketing stack, including in paid channels.

In this session Harrods - the largest department store in Europe, known for its zealous customer service - will explain their transformation journey with Sinch - the leading CPaaS provider - for a true 360 experience. You will learn how Harrods and Sinch have partnered to drive sales and customer delight for its brand and concession affiliates.

Experience what’s next Demo on stage

How to succeed with creating an Customer Experience Embracing Composability and AI

Network with your peers and enjoy our Personal Composable refreshments and snacks!

Meet our Speakers
Soheil Baranji
eCom Director Europe
Ellie Felts
Product Owner
Thomas Areskoug
VP Digital Sales and Marketing
Atlas Copco
Kat Wray
Director of Strategic Partnerships
Mention Me
Tobias Frelsøy
Head of Marketing
Michelle Hurney
Head of Marketing
Jonas Haggqvist

Meet our PLATINUM Sponsor

Meet our GOLD Sponsors

Meet our SILVER Sponsors

Meet our BRONZE Sponsors

7A Posthuset
Vasagatan 28
111 20 Stockholm
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