SAP
Transforming the CX Landscape for Optimized Customer Journey and Successful Business Outcomes

 

 

Welcome to SAP Innovation Day on October 23, an exclusive event geared to empower IT enthusiasts and business innovators as they take on the challenges of today's volatile business world. 

 

Keeping customers at the core of all digital transformations is crucial for business growth. To retain a faithful customer base, companies must provide meaningful interactions and exceptional experiences with suitable technology strategies. As customers interact simultaneously with various business sectors, they demand more from every interaction, tailoring to their unique needs, respecting their data, and adapting to global changes in real time. It's crucial for IT leaders to initiate customer-focused transformations, creating seamless experiences across digital and physical realms, unifying technology throughout the company, and gaining insights across all customer touchpoints. Revenue, shareholder, value, and enhanced customer experiences are ensured by aligning people, processes, and technology across the complete customer journey.

 

Through tailored keynotes, testimonials, and networking opportunities, you'll gain strategic insights to support you on your journey to becoming an intelligent enterprise. Learn how to streamline business growth with SAP's latest technological advancements. 

 

We at SAP understand the obstacles business leaders at all levels face and are committed to supporting you in your digital transformation. Join us at SAP Innovation Day to engage in insightful conversations and collaboratively explore tailored solutions for your unique business needs. 

Speakers
Michael Albert-Kopf
IT Senior Manager Lead to Cash
Essity
Cristelle Delaporte
Global Director CX Solution GTM
SAP
Aswathi Nair
Head of Digital Transformation
OptiGroup AB
Ivelina Guen Tzoneva
Head of Group Digital
DeLaval International AB
Søren V. Borg
Director of Digital Business Development
Ahlsell
Ashish Rajput
Business System Development Manager
Duni
Agenda*

Speaker: Stefan Fröberg, Sales Director - Head of Customer Experience

Speaker: Cristelle Delaporte, Global Director CX Solution GTM, SAP

Speaker: Aswathi Nair, Head of Digital Transformation at OptiGroup AB

Panelists: 

Ashish Rajput, Business System Development Manager, at Duni

Speaker: Søren V. Borg, Director of Digital Business Development at Ahlsell

Speaker: Shashank Pandey, Engineering Manager CRM - Group Consumer Solutions, Electrolux

 

 

 

 

 

 

 

Panelists: 

Søren V. Borg, Director of Digital Business Development at Ahlsell 

Ivelina Guen Tzoneva, Head of Group Digital at DeLaval International AB

 

More to be announced

Speaker: Michael Albert-Kopf, IT Senior Manager Lead to Cash, Essity

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The agenda is subject to change*

SAP CRM and CX solutions

 

Intelligent CX and CRM technologies powered by 50 years of industry expertise. Industry-tailored to meet critical business needs, intelligent CX supports end-to-end processes to help you get the most from your SAP software. 

Venue
How to get there?

 

SAP Innovation Day for Customer Experience will take place at Miss Clara at Sveavägen 48, which is nicely located for those arriving by public transport or even with a car. 

 

Visiting adress: 
Sveavägen 48
111 34 Stockholm

Sweden

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