Customer convenience Curbside pickup, “buy online pick up in store” (BOPIS), “scan and go,” and “just walk out” options are here to stay, allowing customers to shop and collect goods conveniently.
Marketing personalization Understanding changing trends and unique customer preferences is key to success. Personalized marketing and experiences – based on consent and trust – build customer loyalty and, ultimately, profitability.
Sustainable shopping Fortunately, sustainable business is good business and circular economy principles and zero waste through better planning can make a real difference to the bottom line.