SAP CX Retail Event
October 4th, 2022
Meet today's dynamic consumer buying habits.
Get ready for our Nordic CX Retail event on October 4th, hosted in central Stockholm. We will offer a full-day experience with inspirational speakers from large Nordic companies with an omnichannel retail perspective. The agenda will cover topics such as commerce everywhere, hyper-personalization, convenience and sustainability. 

Everything to help you to deliver a high class, sustainable and long-lasting customer experience!
Get warmed up with some summer reading and read our expert article addressing the latest customer experience trends.


SAP CX Stockholm sponsors Forter and Netconomy are hosting a pre-event cocktail reception at MAP Petite Maison on 3rd October from 5.30pm and would like to invite you to attend. Please RSVP here to reserve your place. Sign up here.

SAP CX Retail Inspire

Save the date to SAP CX Retail Inspire, hosted in Stocholm. 

We will offer a fullday experience with inspirational speakers from large nordic companies with an onmichannel retail perspective. The agenda will cover topics such as commerce everywhere, hyper-personalisation, convenience and sustainability. 

Everything to help you to deliver a high class, sustainable and long-lasting customer experience!

Save the date, October 4 and stay tuned for the registration page to open.

7A Posthuset, Vasagatan 28, 111 20 Stockholm
(UTC+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna

Curbside pickup, “buy online pick up in store” (BOPIS), “scan and go,” and “just walk out” options are here to stay, allowing customers to shop and collect goods conveniently.

Understanding changing trends and unique customer preferences is key to success. Personalized marketing and experiences – based on consent and trust – build customer loyalty and, ultimately, profitability. 

Fortunately, sustainable business is good business and circular economy principles and zero waste through better planning can make a real difference to the bottom line. 

Agenda - October 4
Return to top
Kjell A. Nordström
Business Consultant and Keynote Speaker
Charlotte Svensson
Toni Burke
Global Vice President
Green CX SAP
Stefan Gustafsson
Own Brands & Sustainability Manager
Ola Benemark
Head of E-commerce
Matti Lamminsalo
CEO & Co-founder
Sanna Backholm
E-commerce Platform Manager
Mirka Oy
Jimmie Pettersson
E-commerce Manager
Sponsoring partners

As a leading expert for Digital Platform Building and CX Innovation, NETCONOMY is shaping the digital leadership of its clients. We help brands to build flexible and scalable digital platforms, with top-notch technologies. NETCONOMY has 20 years of experience and employs more than 500 professionals. By introducing and driving innovations, we support clients expanding business in the digital world.

KPS quickly turns opportunities into sustainable success. With KPS, companies combine the best of both worlds. On the one hand, the transformation security of our ready-to-use products and, on the other hand, the decisive differentiation in the market through targeted customisation. Our mission and promise: Instant Transformation. From day one, we work with clients to shape their transformation process across all areas. With a unique combination of ready-to-use products and targeted, differentiating individualisation, we can quickly achieve your project goals, delivering tangible progress and results - and most importantly, safeguard the future.

Retailsolutions is one of the leading SAP Retail consulting companies in Europe. From our locations in Sweden, the United Kingdom, Switzerland, Germany, Austria, and Spain, we support customers throughout Europe. More than 280 employees support our customers in the implementation of SAP projects. Our portfolio includes solutions along the entire value chain. We attach great importance to sustainable and future-proof IT solutions. By constantly investing in innovative topics, technologies and the know-how of our employees, we consistently tailor our work towards the future.

Forter is the Trust Platform for digital commerce. We make accurate, instant assessments of trustworthiness across every step of the buying journey. Our ability to isolate fraud and protect consumers is why Nordstrom, Sephora, Instacart, Adobe, Priceline and leaders across industries have trusted us to process more than $500 billion in transactions. Visit to learn more.

At Remit, they are specialists in implementation, consulting services, system integration and service management related to SAP CX. Remit provide end-to-end commerce and marketing solutions.

Pearl is one of the leading ERP, Commerce and CX solution providers in the Nordics. Certified partner of SAP, Salesforce and Amazon Web Services. Headquartered in Norway with more than 300 employees in Norway, Sweden, Latvia, Ukraine and Singapore. Pearl provides end-2-end services, including business development and strategy, implementation, operation and 24/7/365 support through Pearl Care organization. Our focus is long-term and predictable customer partnership.

video popup close button
Contact Form
Close Hospitality Popup