Results:

SAP Customer Success Day is an exclusive, invitation-only event for our customers, designed to support their success journey. It’s an opportunity to connect with other Customer Experience customers and exchange experiences, achievements, and insights while also learning from SAP subject matter experts.

We are delighted to invite you to our next SAP Customer Success Day for CX on Wednesday, June 26, 2024, at the SAP Chicago office or virtually.

Based on your feedback, we have built an agenda tailored to you and your peers, which will help you shape your strategy and stay ahead of the game.

The event will begin at 8:30 a.m. CT where we will cover topics on the power of SAP’s intelligent CX supported by our native SAP CX AI Toolkit. You will leave with actionable insights for a customer-focused transformation to experience more with SAP CX solutions, on topics including AI, creating premium experiences, shaping the future of SAP products, and more.

We’ll end the day with a networking happy hour, including drinks and heavy hors d'oeuvres on SAP’s terrace roof deck.

Please note that spots are limited for this event.

To register, please complete the attached form. We look forward to seeing you there or online!

Agenda
Time Topic
8:30 a.m. Power Networking Reception/Breakfast (In-Person Attendees)
9:00 a.m. Leadership Welcome Message

Your host:
  • Michael King | Head of Customer Success and Renewals, Midwest and Canada, SAP Customer Experience
9:15 a.m.

Unleashing the Power of Generative AI and Intelligent CX

  • Shardul Vikram | CTO and Head of Data & AI at SAP Industries and CX
  • Sourajit Ghosh | Chief Expert Solution Advisory
10:00 a.m.

Sales and Service Cloud Session

  • Emmanuel Desert | Customer Officer for SAP Sales and Service Cloud, SAP
10:30 a.m. Coffee Break
10:45 a.m.

Sales Cloud Customer Success Story – Hosted by ASAR Digital

  • Sanjjeev K Singh | CEO, ASAR Digital
  • Venu Madduri | CIO, Smith & Wesson 
11:15 a.m.

AI Expert Panel

  • Kyle Poretto | Head of SAP, Americas, Contentful
  • Torben Giesselmann | Senior Sales Engineer, Coveo
  • Randy Khol | Vice President of Marketing, Smith Digital

Moderated by Shardul Vikram | CTO and Head of Data & AI at SAP Industries and Customer Experience 
12:00 p.m. Lunch
1:00 p.m.

Commerce Cloud Session

  • Balaji Balasubramanian | Senior Vice President, Global Head of Commerce and Industry Cloud at SAP
1:30 p.m.

Commerce Cloud Customer Success Story – Hosted by VML

  • Jeff Tarullo | Executive Director, SAP CX, VML 
  • David Gillihan | Senior Director Business Development VML Enterprise Solutions
  • Lisa Bough | Senior Manager Commercial Excellence at Sylvamo
2:00 p.m.

Where Do I Get Help? Best Practices for Working with SAP Support

  • Tarun Luthra | Head of Technical Support/Global Vice President, SAP Industries and Customer Experience
2:45 p.m. Networking Coffee Break
3:00 p.m.

True Stories – Benefits of Preferred Success Expanded Edition

  • Michael Thisse | Project and Delivery Support Manager, Carhartt
  • Michael Burnes | Customer Success Partner, SAP
  • Michael Creal | Head of NA CX Preferred Success, RI and Canada, SAP
3:30 p.m.

Meijer Great Lakes – Commerce Cloud Continuous Innovation Success Story

  • Josh Sala | IT Development Manager, Meijer
  • Ana Kostic | Scrum Master, SAP Commerce at Meijer
4:00 p.m.

Need to Know – SAP CX Cloud Adoption Support and Move Programs

  • Roman Ganrio | Vice President, Customer Experience, Line of Business, SAP
4:30 p.m.

Emarsys – Product Updates and Future Vision

  • Michael Schär | Chief Customer Officer for Emarsys, an SAP company, SAP
5:00 p.m.

SAP Product Experts Panel Customer Journey Fireside Chat with Covertus – Emarsys

  • Michael Schär | Chief Customer Officer for Emarsys, an SAP company, SAP
  • Greg Holmes | Director of E-mail and SMS Marketing B2C Covertus
5:20 p.m.

SAP Product Experts Panel

  • Emmanuel Desert | VP and Chief Customer Officer SAP Sales and Service Cloud Solutions, SAP
  • Balaji Balasubramanian | Senior Vice President, Global Head of Commerce and Industry Cloud at SAP
  • Shardul Vikram | CTO and Head of Data & AI at SAP Industries and CX
5:45 p.m.–7:45 p.m. Networking Happy Hour
Sponsors

Platinum
Gold

Registration

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