09:30
Welcome and accreditation (with breakfast)
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| 10:00 - 10:10 |
Opening note and welcome |
| 10:10 - 10:40 |
Delivering best in class Sales and Service in the world of AI
Explore how AI is revolutionising the landscape of sales and service.
This session will delve into how the capabilities of SAP Sales and Service Cloud utilises AI to enhance decision-making, personalise customer interactions, and streamline processes, setting a new standard for excellence in customer engagement.
Hosted by:
Alex Timlin, Chief Expert - Customer Experience and CRM, SAP
Tanmaya Varma, Co-Founder and CEO, Prezien
Anthony Leaper, Senior Vice President, SAP Sales and Service Cloud Product Management, SAP |
| 10:40 - 11:10 |
Optimise sales productivity and build lasting customer relationships with intelligent sales
Discover how intelligent sales solutions within SAP Sales Cloud can dramatically increase your sales productivity.
We'll cover tools and strategies for leveraging data analytics and AI-driven insights to understand customer needs better, anticipate market trends, and foster stronger, more enduring customer relationships
Hosted by:
Anthony Leaper, Senior Vice President, SAP Sales and Service Cloud Product Management, SAP
Marcus Echter, Principal Solution Architect SAP CX Solution Value Advisory, SAP |
| 11:10 - 11:25 Coffee Break
Meet the Partners and Networking
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| 11:25 - 11:55 |
Faster case resolution and improved customer satisfaction with intelligent service
Learn about SAP Service Cloud & how it integrates AI to transform your service delivery.
This session will focus on practical ways to speed up case resolution times, enhance service agent efficiency, and ultimately boost customer satisfaction through smarter, more responsive service practices.
Hosted by:
Marcus Echter, Principal Solution Architect, CX Solution Value Advisory SAP
Anthony Leaper, Senior Vice President, SAP Sales and Service Cloud Product Management, SAP |
| 11:55 - 12:25 |
Hear from our ISV partner Sinch: Seamless and cost-efficient customer service
Navigating the omnichannel experience to meet customers where they are!
In this session, we'll explore strategies for delivering exceptional customer service across multiple channels while optimising costs. Learn how to create a cohesive omnichannel experience that meets the diverse needs of your customers, enhances satisfaction, and drives business success.
Hosted by:
Sunny Sangha, Director of Sales Enablement & Partnerships UK & Ireland, Sinch
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12:25 - 12:40
Coffee Break
Meet the Partners and Networking
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| 12:40 - 13:10 |
Hear from our ISV partner eGain: Leverage AI with Knowledge Management to transform both the customer and the employee experience
Discover how leveraging AI can ensure your customers receive consistent information across all contact points.
Learn how AI empowers even your least experienced Sales and Service Cloud advisors to perform at the level of your most seasoned experts, swiftly. A frequent challenge is providing the right product and process information to employees and customers with precise detail at the exact moment it's needed. Successful implementation not only reduces case numbers, contact volumes, and handle times but also significantly cuts costs.
Hosted by:
Anthony Gray, VP EMEA, eGain |
| 13:10 - 13:40 |
Prezien and customer Amey - Ensuring business users, stakeholders and sponsors are invested in the success of a solution and will drive adoption, to maximise the ROI of your SAP solutions
Hear from a customer on how to drive excitement, engagement and adoption in the business.
Whether you're exploring a new implementation of Sales and Service capability, or looking to introduce new capabilities such as AI, it's crucial to have business users, stakeholders and sponsors who are invested in the success of a solution and will drive adoption, to maximise the ROI of your SAP solutions.
Hosted by:
Tanmaya Varma, Co-Founder and CEO, Prezien
Thomas Kelly, Growth Director, Prezien
Simon Pennington – Co-CTO - SAP, Data, RPA & Integration - Amey
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| 13:40 - 14:25 Lunch
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| 14:25 - 14:55 |
Unified Processes, Unified Success: Harnessing the power of One-Office Integration with SAP
Explore the benefits of deeply integrated SAP Sales and Service Cloud with SAP ERP for a seamless one-office experience.
This session will highlight best practices for achieving unified processes, enhance data flow, increase visibility, and improve decision-making across departments, ultimately boosting efficiency and customer satisfaction.
Hosted by:
Tony Rosenthal - Enterprise Architect - EMEA for SAP CX Sales & Service Cloud
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Optional - We have added this additional session for those who want more time for in-depth discussions. |
| 15:00 - 17:00 |
Opportunity for 1 to 1 meetings/networking with drinks and canapes
Take this opportunity to meet with SAP or Partner experts to ask those burning questions or discuss your needs in more detail.
Hosted by:
SAP and Partner Experts
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| 17:00 |
Event Closes |