SAP
csd_cx_desktop_banner_1920_400
cx_csd_mobile_banner_400_500

SAP CX Customer Success Day
(CRM Social Series)

UKI

Thursday, 20th March 2025

 

 

AI Unpacked: What’s out there, What Works, and What’s Next

 

AI is transforming CRM fast. The challenge isn’t just keeping up, it’s leading the way. Balancing today’s CRM needs with AI’s growing role is crucial. How do you move beyond the buzzwords and become the enabler of AI-driven value in your organisation?

 

Join us for an exclusive SAP CX CRM community event and interactive session where with our Partner Prezien we cut through the hype and focus on what AI can do for you today—practically, realistically, and with immediate impact.

 

Connect with industry peers, share experiences, and gain actionable strategies to boost your influence in your organization. Wrap up the day with drinks, and valuable networking opportunities.

 

In this practical session, you will:

  • Unpack AI – Get a crash course in key AI terms and concepts, common myths, and real-world applications.
  • Discover quick wins – Learn about AI-powered CRM use cases that can drive efficiency and revenue for your organisation today.
  • Explore the SAP CX AI Toolkit – See what’s available today and how to activate AI capabilities in your systems.
  • Prioritise AI use cases for your business – Learn and use use-case identification framework to help you assess and prioritise high-impact AI opportunities in your organisation.
  • Engage in real discussions with peers – Share challenges, brainstorm solutions, and build meaningful connections.

 

This is an opportunity to learn, get inspired, and walk away with actionable strategies to drive AI adoption in your organization, becoming a key voice in shaping how AI drives real business value.

 

See full agenda below. Seats are limited – Secure your spot now.

Looking forward to seeing you there!

Event Information

Thursday, March 20th 2025

11:00 am - 5:30 pm

(registration from 10:30am)

 

**Please bring ID to enter building**

SAP Sales & Service Cloud Customers

SAP UK & Ireland

The Scalpel
52 Lime Street
EC3M 7AF London

    

 

Location:

SAP UK & Ireland

The Scalpel
52 Lime Street
EC3M 7AF London

Agenda
Time Session
10:30am

Arrival and Registration

Check in, grab a coffee, and connect with fellow attendees.

11:00am

Welcome and introductions

Setting the stage for an engaging and interactive session.

11:15am

AI Unpacked: Cutting Through the Noise

  • What AI is (and isn’t): Key terms, common myths, and how to separate hype from reality.
  • The SAP CX AI Toolkit: What’s available today and how to activate it.
12:30pm

Networking Lunch

A relaxed opportunity to exchange ideas with peers over lunch.

2:00pm

 

Get Inspired : AI Use Cases for CRM That Deliver Value Today

Practical examples of AI in action for sales and service that customers are leveraging today

2:45pm

AI Use Case Framework & Hands-on Workshop

  • Learn about a structured framework to assessing AI opportunities based on value, feasibility, and risk.
  • Interactive exercise: Bring your own CRM challenges—can AI solve them?
  5:00pm

Action Planning & Closing

Key takeaways and next steps for enabling AI adoption in your organization.

  5:30pm

Optional:  Networking Drinks

Wrap up the day with informal conversations at a pub, just a short walk from SAP’s office.

 

                                        

video popup close button
Contact Form
Close Hospitality Popup