Join us at SAP’s Customer Support Summit designed to be a confluence of everything Support, bringing together customers, partners, academia and SAP’s teams of experts to reimagine the future of customer experience.


Thank you for your interest. Registrations for the event have now closed.

Key Highlights

Visionary Keynotes:
Hear from global leaders about the future of customer support and SAP’s industry-leading strategies

Expert Panel Discussions:
Explore emerging trends and best practices with top leaders & experts in AI-driven support and customer engagement.

Interactive Experiences:
Explore a wide range Demo Pods and Tech Talks highlighting innovative solutions. Visit the Ask an Expert and SAP for Me corners for direct insights and support.

Unmatched Networking:
Engage with the SAP ecosystem, including customers, partners, product experts, and SAP leadership, to exchange ideas, foster collaborations, and more!

SAP Leaders on Stage

Stefan Steinle

Stefan Steinle

Executive Vice President, Head of Customer Support & Cloud Lifecycle Management, SAP SE

Sindhu

Sindhu Gangadharan

Managing Director, SAP Labs India, and Head, Customer Innovation Services, SAP

Becky Doyle

Global Vice President, Head of Technical Support, SuccessFactors HCM, SAP SE

Daniel Gerdes

VP and Head of SAP Mission Control Center Asia Pacific & Japan / Greater China

Sai Krishna Parlapalli

Sai Krishna Parlapalli

Lead, Support Center
SAP India

Industry Leaders on Stage

Gopali Contractor

Lead, Center for Advanced AI - India and Advanced Technology Centers, Accenture

Mark van Liefland

VP, IDT Delivery & Engineering
Shell

Jacob Peter Kidangath

Executive Board of Management at Bosch Digital Robert Bosch GmbH

Gavin Spry

GM Delivery ERP IDT Delivery and Engineering
Shell

Aarti Singh

Enterprise CIO
Mahindra and Mahindra Ltd.

Prakash Hegde

CDIO and Head IT
L&T Construction & Mining Machinery

Guest Speakers on Stage

Varun Agarwal

Entrepreneur & Author

Agenda

Sindhu Gangadharan
Managing Director, SAP Labs India, and Head, Customer Innovation Services, SAP 

Stefan Steinle
EVP and Head, Customer Support & CLM

Becky Doyle
Head of Technical Support, SAP SuccessFactors

Daniel Gerdes
VP, Head of SAP Mission Control Center APAC

Panelists:

Stefan Steinle
Executive Vice President and Head, Customer Support & CLM

Jacob Peter
EVP and Executive Board Member, Bosch Digital

Gopali Contractor
Lead, Center for Advanced AI - India and Advanced Technology Centers, Accenture

Prakash Hegde
CDIO and Head IT, L&T Construction & Mining Machinery

 

Moderator:

Becky Doyle
Global Vice President, Head of Technical Support, SuccessFactors HCM, SAP SE

Stefan Steinle
EVP and Head, Customer Support & CLM

Mark van Liefland 
VP, Shell, IDT Delivery & Engineering

Gavin Spry 
GM Delivery ERP IDT Delivery and Engineering

Aarti Singh
Enterprise CIO, Mahindra and Mahindra Ltd

Dedicated engagement zones for customers, parters, students and employees like demopods, Tech talk, Customer Closed Room Connect with Senior Leadership, Ask the expert corner, etc.

Interact directly with SAP engineers, product experts, and fellow customers as they showcase the latest innovations in support. Discover hands-on demos, real-life use cases, and actionable solutions to help you unlock greater value from your SAP landscape, all in a quick and immersive format. Titles to be released very soon!

Join insightful sessions led by SAP experts where complex challenges are decoded and future-ready strategies are shared. Whether you're deep into tech or driving business transformation, these talks will equip you with best practices, lessons learned, and the latest updates in support. Titles to be released very soon!

Have unanswered questions regarding SAP products?

Imagine walking up to our experts directly and getting your queries resolved. Welcome to the Ask an Expert Corner!

Connect one-on-one with SAP’s Customer Support top minds across solution areas. This is your space to receive product troubleshooting 101s, explore possibilities, or simply learn from the best. No tickets, no waiting, just real conversations with real experts.

You will have 10 minutes with our experts to get any questions answered within the scope of SAP Support. For consulting queries, refer to KBA 83020 - What is Support – What is Consulting: On Premise Solutions

Gain rare access to SAP’s Mission Control Center and witness firsthand how our experts resolve mission-critical issues in real time. If uptime, responsiveness, and transparency matter to your business, this immersive walkthrough is a must-attend. Seperate registrations to open soon!

Whether you're just starting or looking to upskill, this experience will help you boost your credibility, strengthen internal expertise, and walk away with official recognition. Complete your Support Accreditation in July and win exclusive goodies at the Summit!

Tailored for university students and faculty, these sessions offer a peek into SAP’s world and mentorship from experts. Whether you’re exploring careers or researching enterprise tech, this is where inspiration meets opportunity.

Step into the SAP for Me Arena, an interactive zone where you can share feedback, co-create solutions, and influence how SAP for Me is designed. With structured formats and closed group dialogue, your voice directly shapes the digital tools you use every day. Seperate registrations to open soon!

Varun Agarwal
Entrepreneur & Author

 

Moderator:

Sai Krishna Parlapalli
Lead, Support Center India

Stefan Steinle
EVP and Head, Customer Support & CLM

Sai Krishna Parlapalli
Lead, Support Center India