| Time |
Topic |
Speakers |
| 1:30 - 1:50 PM |
Welcome Keynote |
Ben Nottle, Head - SAP CX Industry & Solutions, SAP APJ |
| 1:50 - 2:45 PM |
Be Amazing Every Time with AI Powered CX |
Sanjeet Mall, SVP & Head of Sales Cloud & Service Solutions, SAP |
| 2:45 - 2:55 PM |
Executive Keynote Fireside |
Thomas Amblard, SVP and GM - CX Solution Area, Customer Services & Delivery, SAP
Alfred Surendran, Vice President, CX Solution Area Customer Services & Delivery, SAP |
| 2:55 - 3:10 PM |
Customer Presentation: Winning Hearts with SAP CX |
Chandrashekhar Mane, Head of AI and IoT, Daikin Airconditioning India
Rituparno Mukhopadhyay, Partner, PwC India |
| 3:10 - 3:40 PM |
Panel Discussion: Building the nation, one happy customer at a time |
Mr. Sanjeev Agrawal, Executive Director, BPCL
Sunil Nair, Sr. Vice President and Group Head - Digital & IT, Suzlon
Shailendra Tiwari, Chief Information Officer, Nuvoco Vistas Corporation Ltd
Ashish Pande, Chief Marketing Officer, Adani Electricity
Hardik Mehta, Enterprise Business Director - SAP CX, SAP Indian Subcontinent |
| 3:40 - 4:00 PM |
How India is leveraging GenAI AI for Customer Experience |
Raunak Shah, Associate Partner, McKinsey & Company |
| 4:00 - 4:15 PM |
Customer Presentation: Winning Hearts with SAP CX |
Prashant Jagetiya, Head IT, Bridgestone |
| 4:15 - 4:45 PM |
Panel Discusion: Leveraging AI for CX in the Automotive Industry |
Brishketu Vatsa Sr. Director, Solution Advisory, SAP CX SAP Indian Subcontinent
Sudhir Kataria, Head - IT, MG Motor
Rohit Agharkar, Director, Reliable Auto Tech
|
| 4:45 - 5:00 PM |
Customer Presentation: Winning Hearts with SAP CX |
Aravind Sudarsan Jawahar, AGM - Business Excellence, Nippon Paints |
| 5:00 - 5:30 PM |
Panel Discussion: Happy Homes with a Winning CX Strategy |
Deepak Bhosale, AVP - Information Technology, Asian Paints
Gyan Shanker Pandey, Head Digital & CDO, Voltas
Chandrashekhar Mane, Head of AI and IoT, Daikin Airconditioning India
Manish Chandegara, CIO, Simpolo Ceramics
Moderator: Vivek Anand, Director - Strategic Industries, SAP CX, SAP Indian Subcontinent |
| 5:30 - 5:45 PM |
Customer Presentation: Winning Hearts with SAP CX |
Hiren Dhakan, CIO, Prama Hikvision India |
5:45 - 6:00 PM |
Celebrating Customer Success & Champion of CX Awards |
Senthamizh Selvan Pandian, Head of Customer Success, SEA & India, SAP CX |