10:00am - 10:30am

Revolutionizing retail: Unlocking growth using GROW with SAP

Dive into the future of retail with SAP S/4HANA Cloud Public Edition. Learn how to respond to rising consumer expectations, digital disruptions, and unpredictable supply chain dynamics. Discover how the GROW with SAP solution for retail turns challenges into opportunities for growth, innovation, and exceptional customer experiences.

Speaker:

Christoph Schroeder, Vice President, Fashion and Supply Chain Solution, SAP

10:00am - 10:30am

SAP

Retail merchandising as SaaS: A real customer case 

With SAP S/4HANA Cloud Public Edition, SAP offers a pure retail merchandising software-as-a-service (SaaS) solution. But why use a SaaS solution parallel to a classic merchandising system in a so-called two-tier scenario? Find out the answer to this question with a concrete customer example, as well as the benefits you can gain with this approach.

Speaker:

Stefan Binkowski, VP, Retail & Wholesale Advisory, SAP

11:00am - 11:30am

Freedom Furniture & Coveo

How Freedom Furniture is transforming online experiences with AI

Freedom Furniture has recently undergone a significant online business model transformation resulting in its product catalog growing by 5x, with plans for further growth. Discover how Freedom Furniture is embracing AI and generative AI technologies to revamp product discovery, offering customers an intuitive, personalized, and engaging shopping experience.

Speakers:

Paula Mitchell, Digital General Manager, Freedom Furniture

John Grosshans , Chief Revenue Officer, Coveo

11:30am - 12:00pm

Navigating a high inflation economy with data driven insights and a clean core strategy

Utilizing the unified demand forecast component of the SAP Customer Activity Repository application and demand data foundation, businesses can harness data-driven insights to optimize pricing strategies, enhance decision-making, and remain competitive in a challenging economy. These outcomes are crucial for navigating economic uncertainties.

Speaker:

Alexander Gonzalez, CIO, Vital

12:00pm - 12:30pm

MANOR Hauptsitz & Y'DISTRI

Changing the game with AI-driven inventory management

YDISTRI complements SAP Forecasting and Replenishment by enhancing predictive inventory optimization and incorporating a reactive layer. Manor successfully implemented YDISTRI to enable real-time inventory level adjustments, ensuring products are available where they are most needed and reducing overstock and waste while boosting sales and profitability.

Speakers:

Thomas Stöcklin, Chief Financial Officer, MANOR Hauptsitz 

Peter Hanko, Chief Commercial Officer, Y'DISTRI

1:15pm - 1:45pm

Maui Jim & Canidium

Unlocking sales team incentive management success: strategies and insights from Maui Jim

Join experts from Maui Jim, Canidium, and SAP as they explore how incentive compensation management (ICM) automation helped Maui Jim improve sales, overcome challenges, and drive growth. Hear practical insights and best practices for using ICM strategies to boost sales performance, increase efficiency, and maximize revenue in today’s competitive market.

Speakers:

Andrew Hoffman, Sr. Director, Business Intelligence & Analytics, Maui Jim

Leta Gail Doerr, VP of PMO and Solutions Delivery, Canidium

Rupal Parikh, Global Head, Sales Performance Management Presales, SAP

1:45pm - 2:15pm

Signet Jewelers & OneRail

Signet Jewelers’ last-mile transformation with OneRail and SAP

Join OneRail and Signet Jewelers at the SAP Theater for an insightful fireside chat on revolutionizing last-mile delivery. Discover how OneRail’s logistics expertise and SAP's advanced solutions help Signet Jewelers enhance supply chain efficiency, boost customer satisfaction, and deliver a sparkling customer experience.

Speakers:

Bill Frey, Senior Director, Strategic Programs - Global Supply Chain, Signet

Bill Catania, Co-Founder & CEO, OneRail

2:15pm - 2:45pm 

Helzberg Diamonds & Legion

Driving 20-carat performance with AI at Helzberg

Discover how Helzberg Diamonds integrated SAP SuccessFactors Talent Management and Legion WFM to reward associates with badges for achievements, assign lucrative shifts based on performance, and reduce scheduling time by 66%. Learn how Helzberg is using AI to drive results and its future plans to enhance efficiencies, employee performance, and employee engagement.

Speakers:

Ryan Holm, Director of Retail Innovation and Operations, Helzberg

2:45pm - 3:15pm

COOP UK’s cloud journey to enable innovation and agility

Join Ian Cox, head of SAP platforms at COOP UK, as he shares the company’s ongoing transformative ECC journey with RISE with SAP, laying the foundation for its full transition to SAP S/4HANA. Explore how cloud ERP delivered operational efficiencies and empowered COOP UK to innovate faster, scale resources effortlessly, and stay agile in a rapidly changing market.

Speaker:

Ian Cox, Head of SAP platforms, COOP UK

3:15pm - 3:45pm

German Trade Federation

Regulatory impact on retail business in Europe and Germany

Find out what regulations such as the EU AI Act, Digital Markets Act (MDA), Digital Services Act (DSA), and others mean for European retail business. Together with Stephan Tromp from the German Retail Federation, we’ll talk about regulations applying to European and German retail businesses, as well as AI’s significant role.

Speakers:

Stephan Tromp, Deputy Secretary General, German Retail Federation (HDE)

Stefan Binkowski. VP Retail & Wholesale Advisory, SAP

3:45pm - 4:15pm

OLYMPICA

Reducing technical debt with SAP’s latest technologies for retail

The arrival of hard discount retailers in Colombia, growing technical debt, and the innovation required to satisfy a more demanding consumer present business and technical challenges. Thus, the implementation of modern technology to customize shopping experiences and optimize inventory management in a highly competitive market is imperative.

Speaker:

Omar Villamil, CIO of OLIMPICA

4:15pm - 4:45pm

SAP

Insights and innovation in customer loyalty

Loyalty is key to profitable growth, but lasting loyalty has been illusive to many brands. According to SAP Emarsys’ Customer Loyalty Index, only 17% of consumers feel “truly valued” by the brands they choose. Dig further into the study, uncover fascinating new trends in customer loyalty, and learn about new SAP innovations to help brands cross the loyalty chasm.

Speaker:

Meghann York, Vice President of Product Marketing, SAP CX

Winnie Albornoz, Director of Product Marketing, SAP CX

10:00AM - 10:30AM

Using AI to Orchestrate Inventory in the Retail Supply Chain

Getting the right amount of inventory to the right location at the right time – efficiently and profitably – is harder than ever. Learn about SAP’s Business AI strategy and how we use it to orchestrate inventory in the retail supply chain. Find out how other retailers are benefitting from these technologies and solutions.

Speaker:

Jason Boyer, Chief Product Marketer, Predictive Planning & Inventory Orchestration, SAP

Stephanie Salomon, Product Manager Retail Planning, SAP

10:30am - 11:00am

Creating an adaptable and scalable world-class commerce experience 

Essity AB has elevated the online shopping experience to better serve unique journeys for different brands. Explore how it developed a scalable and flexible template across different business models using the SAP Commerce Cloud solution, resulting in a streamlined process, smooth customer experiences, and a faster go-to-market strategy.

Speaker:

Dan Tedesco, eCommerce Global Process Owner, Essity

Jon Dano, Industry Executive Advisor – Consumer Products, SAP

11:00am - 11:30am

The secret behind Victoria’s Secret’s transformation

Join this fireside chat with Steve Paull, SVP of enterprise applications at Victoria’s Secret, and KPMG. Steve will share how Victoria’s Secret's approach evolved from a simple tech upgrade to a comprehensive business transformation, the importance of building a credible value case to secure buy-in and adoption, and how the company is now poised for success.

Speakers:

Steve Paull, SVP, Enterprise Applications, Victoria’s Secret & Company

Mike Unger, Retail Transformation Leader, KPMG

11:45am -12:15pm

SAP's Big Idea Session: Ulta Beauty

Unlocking new paths to growth with Ulta Beauty

Discover how Ulta Beauty, the largest U.S. beauty retailer, embraces innovative business models to expand into new markets, channels, and product categories seamlessly. By leveraging advanced technology platforms integrated with AI, retailers can streamline operations, reduce complexity, and rapidly transform insights into actionable strategies for growth.

Speakers:

VP, Technology Strategy, Planning and Enterprise Architecture, Ulta Beauty

Kristin Howell, Global Vice President, Retail Industry Business Unit, SAP

Located at NRF Expo, Level 3, Expo Stage 4

12:30pm - 1:00pm

Harrods

How Harrods keeps experiences luxurious

Learn how Harrods improves customer loyalty by augmenting human interactions with AI, not replacing them. Hear the challenges around a disconnected customer view between service and marketing teams and what can happen when they are united. Understand the impact of the customer’s voice in decision-making and ensuring the delivery of “extra mile” experiences. 

Speaker:

Karolina Wilczek, Digital Product Owner, Harrods

1:00pm - 1:30pm 

Transforming luxury: Molton Brown's journey to omnichannel excellence

Molton Brown Limited, a British icon founded in 1971, sought to enhance its omnichannel shopping experience while preserving its legacy of craftsmanship. Learn how Molton Brown improved personalization, payment flexibility, and customer satisfaction by adopting SAP Customer Experience solutions.

Speaker:

Naresh Krishnamurthy, Senior Manager - Business Transformation, Molton Brown

1:30pm - 2:00pm

Ulta Beauty & Accenture

Elevating operations: Ulta Beauty's move to SAP S/4HANA

Discover Ulta Beauty's transformation with SAP S/4HANA, enhancing operational efficiency and setting the stage for future growth. Explore new and enhanced capabilities including real-time inventory visibility. Learn how teams collaborated to work through challenges, plus how these improvements foster continuous innovation and contribute to business success.

Speakers:

Natalie Fong, Sr. Director, Business Initiatives and Transformation, Ulta

Sri Gumastha, SVP Enterprise Systems, Ulta

Jill Standish, Global Retail Industry Lead, Accenture

2:00pm - 2:30pm

Tractor Supply Compay

TSC & Me - Empowering the workforce by transforming team experiences with AI integration

Tractor Supply Company, the largest U.S. rural lifestyle retailer, is driven by a strong culture and proven track record of growth. Learn how innovative tools like Team Member AI Platform and SAP SuccessFactors solutions enhance HR with generative AI, mobile learning, time tracking, and enterprise notifications, offering a smooth anytime, anywhere experience.

Speakers:

Srikanth Kishan, Director - Enterprise Applications, Tractor Supply

Melissa Williamson, VP - HR, Tractor Supply

Praful Karanth, Executive Advisor Retail, SAP

2:30pm - 3:00pm

Driving growth and efficiency: Trulieve’s success with SAP

Trulieve, a premier U.S. cannabis operator, is primed for growth with a strategic hub model that amplifies its presence in key markets. By leveraging SAP S/4HANA across its operations, Trulieve enhances efficiency, helps ensure regulatory compliance, and optimizes financial reporting—delivering value and smooth operations across its expanding network.

Speaker:

Nicole Zimmerman, Sr. Director, Trulieve

3:00pm - 3:30pm

Fossil & NewStore

Inside Fossil's unified commerce strategy with SAP and NewStore

Discover how Fossil Group transformed operations and retail experiences across 19 countries with SAP and NewStore. By unifying systems, Fossil empowered associates with real-time data, streamlining checkout, boosting conversions, and elevating customer journeys. Don’t miss this fireside chat for insights into its unified commerce strategy.

Speaker:

Robin Beighley, VP Retail Stores, Operations & Real Estate, Fossil

Cailin Broccoli, Director Omnichannel Success, NewStore

3:30pm - 4:00pm

PANDORA

How clean core boosts PANDORA’s business transformation journey

Discover how PANDORA is advancing its business transformation with SAP S/4HANA, simplifying processes, reducing complexity, and shaping future-ready stores. Learn how best practices, the clean core initiative, and integration with SAP Signavio and SAP Cloud ALM solutions accelerate PANDORA’s journey toward agility and operational excellence. 

Speakers:

Mariane Heidingsfelder, VP, Business Transformation, SC, Product & Colleague Technology, PANDORA

4:00pm - 4:30pm

Strategies to bridge the customer experience gap

Employees play a crucial role in customer service. Most technology cannot handle the complexity of B2B sales, which require smooth customer interactions, follow-ups, and complex payments.  Learn how SAP S/4HANA along with DataXstream’s robust OMS+ platform enabled The Tile Shop to simplify its complex sales processes and deliver a cohesive customer experience.

Speakers:

Christopher Davis, CIO, The Tile Shop

Tim Yates, CEO, DataXstream

10:00am - 10:30am

SAP & The Hershey Company

Consumer products and retailer collaboration to deliver stronger value

Consumer product manufacturers and retailers need to collaborate and develop ecosystem partnerships to deliver enhanced value and profitable growth. Whether it’s reimagining products, delivering new business models, or achieving sustainability goals, a strong data foundation and a scalable, agile core that breaks down organizational silos are essential to driving innovation.

Speakers:

Shady Ghattas, Global Vice-President & Head of Consumer Products Industry Business Unit, SAP

Peter Charette, Director of Transformation, The Hershey Company

10:30am - 11:00am

Hershey & Enterra

Continuously improving commercial technologies to stay best in class

The Hershey Company made significant investments in technology to become the partner of choice for its retailers. It unleashed a new ecosystem with SAP S/4HANA, continuous improvement initiatives using the SAP Trade Promotion Management application, and enterprise AI from Enterra. This combination allows Hershey to respond to retailer needs faster with value-generating recommendations.

Speakers:

Peter Charette, Director of Transformation, The Hershey Company

Stephen DeAngelis, President & CEO, Enterra Solutions, LLC

11:00am - 11:30am

How Carhartt transforms product data into a seamless customer experience

Anna Cole, director of global digital operations, reveals Carhartt’s journey that streamlined business processes to reach global markets faster by transforming product data into a smooth customer experience across channels. Find out how Carhartt leveraged SAP ERP, SAP Commerce, and inriver’s composable product information management software.

Speaker:

Anna Cole, Director of Global Digital Operations, Carhartt

Rohit Goyal, CEO, inriver

11:30am - 12:00pm

Optimizing e-commerce experiences through end-to-end product discovery

Learn how Dyson drives improved conversion rates and a better customer experience by embracing a holistic product discovery strategy that includes search and guided selling. Our panelists will discuss how a composable architecture enables Dyson to adopt the ideal technologies to achieve its desired business outcomes.

Speakers:

Stuart Frelick, Head of Global Retali Product, Dyson Limited

12:45pm - 1:15pm

Estee Lauder

Cutting costs and driving innovation with technical debt management

Adopting new technology can be exciting—but it can also lead to growing complexity, technical debt, and costly redundancies. Without proper visibility, you may spend valuable resources on inefficiencies instead of innovation. Learn how SAP LeanIX solutions helped Estée Lauder streamline its IT portfolio, cut costs, and refocus resources on driving transformation.

Speaker:

Dawit Lessanu, Chief Architect and Executive Director of Enterprise Architecture, Estee Lauder

1:15pm - 1:45pm

Beyond algorithms: Customer-centric SEO as the key to long-term success

Join Julian Hooks, senior manager of SEO at Asurion, and Krystal Taing, VP of solutions at Uberall, as they explore the transformative power of customer-centric SEO. Learn how to align your SEO strategy with Google's evolving algorithm and build long-lasting organic growth as well as strategies to integrate SEO with customer experiences to future-proof your business.

Speaker:

Julian Hooks, Sr. Manager of SEO at Asurion

Krystal Taing, VP of Solutions at Uberall

1:45pm - 2:15pm

SAP

Driving Business Transformation in Retail with SAP

In just 20 minutes, explore how SAP’s LeanIX, Signavio, and WalkMe solutions empower Business Transformation. Learn to optimize processes, boost team adoption, and enhance decision-making to position your retail business for success.

Speaker:

Steve Mauchline, Retail Business Architect, SAP

2:15pm - 2:45pm

EverBlue & SAP

Transforming retail with SAP S/4HANA Cloud Public Edition at Worldwide Golf

Join us for an engaging panel session where EverBlue's CIO, Fabio Casanova, will share insights into the company’s ongoing journey implementing SAP S/4HANA Cloud Public Edition for Worldwide Golf Shops. Discover how EverBlue is navigating the challenges and opportunities of digital transformation in the retail industry.

Speaker:

Fabio Casanova, CIO, EverBlue

Patrick Muyal, Customer Officer Consumer Industries, SAP

2:45pm - 3:15pm

Harnessing AI for enhanced customer experiences and operational efficiency in retail

Explore AI’s transformative impact on the retail industry and real-world applications of AI that are reshaping customer experiences and driving operational excellence. Key topics include personalized recommendations, dynamic pricing, inventory optimization, and automated customer service. Discover the future of retail and learn practical strategies for implementing AI in your business.

Speaker:

Sandra ten Brink - AI Strategist, SAP