Date:

January 30, 2025 

Time: 

10:30 am - 11:30 am Eastern Time 

4:30 pm - 5:30 pm Central European Time 

Description:  

Join this support webcast to learn more about SAP Universal ID, how to create and manage your profile and many more.   

Our team will walk you through the creation process as well as linking accounts to your profile. We will also cover some common scenarios that customer encounter to equip you with information in case you face the same issues.    

Learning Objectives:

Best practices for SAP Universal ID management, enabling you on how to link and unlink your S- and P- users. 

Agenda:

1. What SAP Universal ID 

2. SAP Universal ID creation  

3. Linking and unlinking of S- and P-user and email / Deletion 

4. Update Primary email address 

5. Password reset 

6. Common scenarios customers encounter 

Registration

Fecha:

04 de Febrero de 2025

Hora:

09h00 – 10h00 (Bogota CO)

11h00 – 12h00 (Buenos Aires AR)

15h00 – 16h00 (Madrid ES)

Descripción

En esta sesión introduciremos las mejores prácticas en la en la búsqueda de problemas y resoluciones conocidos en todos los repositorios de conocimientos de SAP.

Únase a nosotros en esta sesión para familiarizarse con las herramientas de auto habilitación de SAP Support y las diferentes formas de encontrar una solución para su problema antes de que sea necesario un caso.

Enlace para registrarse

Date:

February 5th, 2025

Time:

9:00 AM - 10:00 AM Eastern Time

3:00 PM - 4:00 PM Central European Time

Description:

Join this support webcast to learn more about SAP for Me's Get Support application including the steps to report and manage your cases.

Our team will walk you through the elements to help you improve the quality of the case being created and generally enhance your support experience with SAP. The aim is that you will understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.

Registration

Date: 

February 18, 2025

Time:

13:00 - 14:00, UTC+11 AEDT

10:00 AM - 11:00 AM, UTC+8

Description:

Join this support webcast to learn more about the Get Support application including the steps to report and manage your case. Our team will walk you through the elements to help you improve the quality of the case being created and generally enhance your support experience with SAP. The aim is that you will understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.

Learning Objectives: 

Best practices for case creation and enabling you to get the best out of your support from SAP.

Registration

Date: 

February 19, 2025

Time:

10:00 AM - 11:00 AM, UTC+9 Seoul 

Description:

안녕하세요 여러분, SAP for Me의 한국어 버전이 드디어 출시되었습니다! 저희 CIC에서는 SAP for Me의 한국어 버전 출시를 기념하여 특별히 한국어 버전의 SAP for Me에 대한 포털 데모 세션을 진행할 예정입니다. 본 세션에서는 고객님들이 필요한 모든 정보를 한곳에서 쉽게 접근하고 관리할 수 있도록 돕는 통합 서포트 포털 - SAP for Me에 대해 한국어 데모를 통해 보여드릴 예정입니다. SAP for Me 각각의 대시보드와 기능들에 대해 자세하게 설명해드리고 더불어 SAP for Me의 신규 릴리스 정보도 같이 다루어 볼 예정이오니 많은 관심과 참여 부탁드립니다.

Agenda:

SAP for Me 개요

각 대시보드별 기능 안내

SAP for Me 신규 릴리스 정보

Registration

Date:

February 19th, 2024

Time:

15:00 -16:00  IST

10:30 -11:30  CET

Description:

Join this support webcast to learn more about the Get Support application including the steps to report and manage your case. Our team will walk you through the elements to help you improve the quality of the case being created and generally enhance your support experience with SAP. The aim is that you will understand the SAP processes that you are expected to follow to get the best results from your SAP engagement. 

Learning Objectives:

Best practices for case creation and enabling you to get the best out of your support from SAP.

Registration

Date:

February 26, 2025

Time:

15:00 - 16:00, CET

Description: 

this session you will learn how to search for known issues and resolutions in all of SAP's knowledge repositories.

Agenda:

How to access SAP for Me Knowledge Search

Search repositories and filters

SAP Notes vs SAP Knowledge Base Articles

Real-time Support tools

Searching Tips & Examples

Helpful SAP Notes/ SAP Knowledge Based Articles

Q&A

Learning Objectives: Become more familiar with SAP Support's self-enablement tools and the different ways to find a solution for your issue before an case is needed

Registration

Data:

11 de Março de 2025

Horário:

13h30 – 14h30 (Brasília BR)

16h30 – 17h30 (Lisboa PT)

Descrição: 
Nesta sessão você aprenderá como pesquisar as melhores soluções, para problemas já reportados, em todos os repositórios de conhecimento SAP.

Una-se a nós nesta sessão para se familiarizar com as ferramentas de auto capacitação do SAP Support e com as diferentes maneiras de encontrar uma solução para seu problema antes que um caso seja necessário.

Link para registro

日期：

2025年3月12日

时间：

上午10:00 AM - 11:00 AM, UTC+8

描述：

提升案例管理效率，助力您的业务发展！ 本次网络研讨会将深入探讨“获得支持”应用程序，详细介绍如何提交和管理您的案例。 我们的目标是使您熟悉并掌握SAP的服务流程，提高案例提交和管理的效率，从而为您带来更优质的SAP支持体验。 在本次网络研讨会中，我们将为您提供实用的技巧和最佳实践，帮助您更有效地利用SAP的支持服务，提升问题解决的效率。 期待您的参与，这将是一次不容错过的机会，提升您使用SAP支持服务的体验。

议程：

1. 客户互动中心概览

2. “获得支持” 应用讲解

3. 案例管理最佳实践

4. 网络研讨会介绍

注册

Datum:

12.März 2025

Zeit:

15:00  - 16:00 Central European Time

Beschreibgung:

In diesem Webinar lernen Sie die Support-Ressourcen kennen, die Ihnen als SAP-Kunde zur Verfügung stehen. Ziel ist es, Ihnen die Informationen zur Verfügung zu stellen, die Sie benötigen, um erfolgreich mit unserer Support-Organisation in Kontakt zu treten.

Agenda

- Customer Interaction Center (CIC) Übersicht

- Einführung in das SAP for Me Portal

- Benutzerverwaltung

- Case Management

- Herunterladen von Software

- Systemverwaltung

- Anfordern eines Lizenzschlüssels

- Selfservice- und Support-Kanäle

Registrieren

Date:

March 19th, 2025

Time:

15:00 -16:00  IST

10:30 -11:30  CET

Description:

SAP for Me is your personalized, central point of entry into SAP support. It gives you transparency across all your SAP solutions and ensures a consistent support experience. SAP for Me makes your support work easier with a comprehensive view of your product portfolio in one place.

Learn more about the SAP for Me Portal and the frequently used Get Support feature in this support webcast.

Registration

Fecha:

19 de Marzo de 2025

Hora:

09h00 – 10h00 (Bogota CO)

11h00 – 12h00 (Buenos Aires AR)

15h00 – 16h00 (Madrid ES)

Descripción: 

Únase a este webcast de soporte para obtener más información sobre la aplicación Get Support, incluidos los pasos para informar y administrar su caso.

Nuestro equipo lo guiará a través de los elementos para ayudarlo a mejorar la calidad del caso que se está creando y, en general, mejorar su experiencia de soporte con SAP. El objetivo es que comprenda los procesos de SAP que se espera que siga para obtener los mejores resultados de su relación con nuestro soporte.

Enlace para registrarse

Date:

March 26th, 2025

Time:

3:00 PM - 4:00 PM Central European Time

10:00 AM - 11:00 AM Eastern Time

Description:

In this Webinar you will learn about the Support Resources that are available to you as an SAP Customer. The objective is to provide you with the information you need to successfully engage with our Support Organisation.

Agenda

- Customer Interaction Center (CIC) Overview

- Introduction to the SAP for Me Portal

- User Management

- Case Management

- How to Download Software

- System Administration

- How to Request a License Key

- Self Service and Support Channels

Registration

Description:

As the importance of SAP Universal ID for accessing SAP support and resources continues to increase, we provide valuable information to our customers, partners, consultants, and others.

We will walk you through the process of setting up your SAP Universal ID, linking your S-/P-user accounts, and managing your account with ease. Our expert team will also provide valuable advice on how to address any issues or queries related to your SAP Universal ID, including options for deleting your SAP Universal ID, unlinking a user ID, handling email address changes, and more. 

English

Chinese

Spanish

Portuguese

Japanese

Learning Objectives:

Become more familiar with SAP Support's self-enablement tools and the different ways to find a solution for your issue before a case is needed.

English - pdf

Japanese

Korean

Spanish

Portuguese

German

When you use SAP Support with SAP for Me, you can:

• Have a single point of contact for all support-related issues and questions

• Easily find the information and support you need

• Carry out self-services, e.g., the provision of cloud systems

• Get a holistic view of your licenses, orders and usage status

The Get Support application provides instant solutions to solve your product issue or offers a step-by-step guided support experience to help you to define your issue.….

 Allow the embedded artificial intelligence services to recommend selections for you, then guide you to the most suitable support channel (Case, Expert Chat, Schedule an Expert, Ask an Expert Peer, SAP Community,)

English 

Chinese

French

German

Japanese

Korean

Portuguese

Spanish

Description:

Join this support webcast to learn more about the Get Support application including the steps to report and manage your case.   

Our team will walk you through the elements to help you improve the quality of the case being created and generally enhance your support experience with SAP. The aim is that you will understand the SAP processes that you are expected to follow to get the best results from your SAP engagement.

Learning Objectives:

Best practices for case creation and enabling you to get the best out of your support from SAP.

English - pdf

Spanish

Portuguese

Korean

Japanese

Chinese

German

Learning Objectives:

In this webinar you will learn about the Support Portal Resources that are available to SAP Customers. The objectives are to provide the information needed to successfully engage with our support Organization. In addition, there will also be SAP for Me Release update information share.

English - pdf

Chinese

Description:

SAP Universal ID provides easier access to SAP sites. With SAP Universal ID, you have one single SAP account for life. It gives you the ability to log in once and choose between your S/P-user IDs, enabling you to easily switch between users and manage your account profile. 

Agenda 

-Why you need one! 

-How to get it and manage it 

-Other useful links and how you can get support 

-Q&A time with CIC experts

English - pdf

Spanish

Portuguese

Chinese

Description

SAP for Me is your new single-entry point to SAP´s support. The customer portal makes managing support-related tasks simpler by using a set of digital self-service features to easily request support and resolve issues, with an end-to-end view of your personalized product portfolio. SAP for Me is made for you!

English

Japanese

Portuguese

Spanish