SAP
SAP Support & Customer COE

The mission of Customer Centers of Expertise (Customer COEs) is to provide transparency and efficiency of implementation, innovation, operation, and quality of business processes and systems related to the SAP software solutions and services. Doing so Customer COEs help to ensure a smooth and aligned collaboration with SAP Support and furthermore it acts as internal collaboration hubs across IT and Lines of Business.

Find detailed information about it in our Customer COE Portal page.

It is essential for Customer COEs to know how to interact with SAP Support. Be informed about SAP´s Case Management tools, channels and processes via our Case Management eBook.

You can discover detailed information about Service and Support on SAP´s Support Portal.

Guide: Customer COE and CIO

eBook: Case Management

2024 SAP Learning Sessions on SAP Services & Support
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2024 Learning Sessions for SAP User Groups on SAP for Me
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2023 SAP Learning Sessions on SAP Services & Support
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