Date: January 18, 2024 - 16:00 - 17:00 pm (CET)  

Join the Marketing Cloud What's New Webcast for 2402 with SAP Marketing Cloud Product Management. Learn about the latest developments in SAP Marketing Cloud and get first hand insights on new features and functions.

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no Recording

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Date: January 25, 2024 - 16:00 - 17:00 pm (CET)  

In this webcast we will highlight the latest enhancements and innovations of the Q4 2023 SAP Commerce Cloud release, including AI capabilities for Commerce Cloud, enhancements to SAP Order Management solutions, Customer Data Platform integration, and more.

Links:

Recording

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Date: January 30, 2024 - 16:00 - 17:30 pm (CET)  

Please join us for an insightful preview of the planned innovations for the upcoming February 2024 Release of SAP Sales & Service Cloud Version 2. We will talk about highlights in Platform & Integration.

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no Recording

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Date: February 06, 2024 - 16:00 - 17:00 pm (CET)  

Join us for an interactive overview of communication features and capabilities within SAP Customer Data Cloud | CIAM. We will discuss best practices around communicating with your customers on their terms and through their preferred channels, including email, SMS, social, and more.

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no Recording

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Date: February 08, 2024 - 16:00 - 17:00 pm (CET)  

Join us for an informative session about the SAP Commerce Cloud strategic outlook and planned Roadmap innovations.

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no Recording

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Date: February 28, 2024 - 16:00 - 17:00 pm (CET)  

Join the webcast to learn more about what´s new in the latest releases for SAP Commerce Cloud, Composable Storefront (project "Spartacus"), as well as for news on the 2024 roadmap.

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no Recording

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Date: February 28, 2024 - 17:00 - 18:00 pm (CET)

Speaker/s:

SAP SuccessFactors HXM Suite:
Alejandro Azcarate, SAP Enterprise Support value maps, Global Topic Owner, SAP SE

SAP Customer Experience Solutions:
Edmar Rodriguez, SAP Enterprise Support value maps, Focus Advisor, SAP SE

SAP Spend Management:
Ernestine Cosper, SAP Enterprise Support value map, Global Topic Owner, SAP SE

Power your success with guidance and self-service content.

SAP Enterprise Support provides the guidance, content, and empowerment you need to succeed. Develop the know-how required to overcome complexity and maximize the value of your investment with SAP Enterprise Support Academy and SAP Enterprise Support value maps. Value maps provide self-paced learnings, expert-led live sessions, collaborative forums, and access to SAP experts; included with any cloud subscription from SAP.

Join this session to ask questions live and discover how our foundational support offering can help you achieve your project goals.

SAP Support Portal page: https://support.sap.com/valuemaps

Links:

Link to join and replay

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Date: March 07, 2024 - 16:00 - 17:00 pm (CET)  

Are you struggling sometimes to get the most effective support for your SAP Sales Cloud and / or SAP Service Cloud solution? With hands-on demonstrations from our SAP Support team, this webcast aims to have you managing fewer support tickets and leveraging the different available support channels in a more effective and efficient way.

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no Recording

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Date: March 14, 2024 - 16:00 - 17:00 pm (CEST)  

Join us for Session 2 of the series to understand the prerequisites for a successful transition to SAP Sales and Service Cloud Version 2. Gain insights in the scope of the transition and key considerations for achieving success. Assess the readiness for change concerning your business processes and explore the SAP services available to facilitate this technological shift.

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no Recording

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Date: March 26, 2024 - 16:00 - 17:00 pm (CET)  

Adopt side-by-side customization practices and ensure greater flexibility and scalability. We’ll guide you through recommendations on technology options (InApp vs side-by-side) with examples, and will also highlight the required skillset for this technology shift.

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no Recording

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Date: March 28, 2024 - 16:00 - 17:00 pm (CEST)  

Please join us in exploring a typical “day in the life” of a salesperson, showcasing how the effectiveness of sales teams can be enhanced through guided selling, in-depth customer insights, and AI/ML capabilities. We will see how the dynamic pipeline can be collaboratively reviewed to generate precise forecasts, ultimately elevating both customer and employee experiences.

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no Recording

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Date: April 03, 2024 - 16:00 - 17:00 pm (CEST)  

Discover key change drivers impacting the B2B sales & service landscape, SAP’s vision for the next generation of automation & AI, plus SAP Sales Cloud and SAP Service Cloud innovations and strategic roadmap.

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no Recording

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Date: April 03, 2024 - 16:00 - 17:00 pm (CEST)  

Join this webcast to learn about B2B personalization strategies and product capability demonstrations. Understand buyer personas and user journeys in Commerce Cloud and how to personalize them, specifically for ecommerce leaders, content managers and site marketers. Learn about best practices for driving outcomes such as increased web traffic, repeat visitors, and growing the active customer base.​

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no Recording

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Date: April 11, 2024 - 16:00 - 17:00 pm (CEST)  

Looking for recent and upcoming innovations in SAP Commerce Cloud? This webcast will provide a detailed overview of how to achieve sustainability and enable circular revenue streams with SAP Recommerce, aloing with how to drive conversion through AI-powered merchandising capabilities and recommendations with Intelligent Selling Services (ISS) for SAP Commerce Cloud.

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no Recording

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Date: April 18, 2024 - 16:00 - 17:00 pm (CEST)  

Please join us to learn how you can extend your business in SAP Sales and Service Cloud Version 1, without impacting the core of your SAP Sales and Service Cloud solution. By building de-coupled extension applications running side-by-side, those extensions can be re-used in Version 2.

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no Recording

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Date: April 24, 2024 - 16:00 - 17:00 pm (CEST)  

Join us for an insightful session as we demonstrate harnessing the potential of SAP Business AI for SAP CX, revolutionizing the automation and personalization of your end-to-end lead-to-cash processes. Discover our comprehensive approach, including: SAP CX Business AI strategy, real-world use cases, portfolio highlights, and an exclusive preview of upcoming innovations slated for 2024. Plus, learn about SAP CX AI Toolkit, SAP’s AI Foundation, and explore early engagement and commercial model opportunities.

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no Recording

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Date: April 24, 2024 - 16:00 - 17:00 pm (CEST)  

Please join us for this informative webcast where SAP experts will discuss best practices around: Leveraging SAP Customer Data Cloud features to provide a frictionless authentication experience, Conditional and Progressive Profiling to collect rich first party data and sharing recommendations, examples and best practices.

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no Recording

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Date: April 25, 2024 - 16:00 - 17:00 pm (CEST)  

During this webcast, SAP will showcase the key Commerce Cloud B2B-focused features that can help achieve these objectives. The presentation will specifically showcase features that will support the following challenges: Simplify the B2B buying experience, Grow the catalog and capture more share of wallet, Optimize engagement with self-service and human support, Build trust with accurate availability data, and Enable customers to control spend. Take full advantage of Commerce Cloud to grow a profitable business and engage your customers on their preferred terms.

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no Recording

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Date: April 30, 2024 - 16:00 - 17:00 pm (CEST)  

Join us for an insightful preview of the planned innovations for the upcoming May 2024 (2405) Release of SAP Sales & Service Cloud. We will talk about highlights in Platform & Integration for SAP Sales and Service Cloud.

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no Recording

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Date: May 02, 2024 - 16:00 - 18:00 pm (CEST)  

Please join us for an insightful review of newly released features and planned innovations for SAP Sales & Service Cloud Version 2.

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no Recording

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Date: May 07, 2024 - 16:00 - 17:00 pm (CEST)  

Join us for a webcast focused on Change Projects. Change Project is used to transfer changes from one system to another. Many application/platform settings are transport relevant. As of now, customers are manually implementing the same changes in production. Using Change Project, one can transfer configuration changes from one system to another.

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no Recording

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Date: May 15, 2024  16:00 - 17:00 pm (CEST)  

In alignment with the SAP Commerce Cloud mission to provide a modern, headless commerce experience with easier upgrades of back-end functionality, the dates for deletion of the deprecated Accelerator UIs from Commerce Cloud have been confirmed. Join Bill Marcotte to learn about the timeline, important milestones to keep in mind, recommended next steps, and the options going forward, including an overview of going headless and decoupled with REST APIs and Composable Storefront.

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no Recording

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Date: May 21, 2024 - 16:00 - 18:00 pm (CEST)  

Analytics is important to gain insights and enhance decision making capabilities. Join us as we cover how analytics in SAP Sales and Service Cloud Version 2 can be used to harness the power of data and make it a useful tool for optimizing processes and making strategic decisions.

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no Recording

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Date: May 22, 2024  16:00 - 17:00 pm (CEST)  

SAP has recently unveiled SAP Commerce Cloud, consumption credits, a new solution tailored to address the unique infrastructure requirements of SAP Commerce Cloud users. Through consumption credits, customers gain flexibility and cost efficiency in managing and optimizing resource usage within the platform. This innovative model empowers customers with self-service options and consumption-based pricing, enabling smooth scalability with minimal reliance on SAP support. Join us on May 22nd for an interactive session led by experts in consumption credits and commercial matters. This session offers an ideal opportunity to have your queries, concerns, or interests addressed first hand.

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no Recording

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Date: May 29, 2024  16:00 - 17:00 pm (CEST)  

In this session, B2C ecommerce leaders will learn to think more holistically about personalization from a content manager and merchandiser perspective, with awareness to SAP Commerce Cloud capabilities.

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no Recording

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Date: June 18, 2024  16:00 - 17:00 pm (CEST)  

SAP Sales & Service Cloud Version 2 leverages Large Language Models (LLMs), empowering sales and service executives with the ability to generate dynamic and contextually relevant responses. With Generative AI, SAP Sales & Service Cloud revolutionizes customer engagement for sales pitches & service resolutions, improving operational efficiency and driving better business outcomes.

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no Recording

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Date: June 20, 2024  16:00 - 17:00 pm (CEST)  

In this webcast we will highlight the latest enhancements and innovations of the Q2 2024 SAP Emarsys Customer Engagement release, including new AI capabilities, expanded channel offerings, enterprise-grade enhancements and increased platform extensibility with SAP CDP and 3rd party systems.

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no Recording

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Date: July 11, 2024 - 16:00 - 17:00 pm (CEST)  

Join the Marketing Cloud What's New Webcast for 2408 with SAP Marketing Cloud Product Management. Learn about the latest developments in SAP Marketing Cloud and get first hand insights on new features and functions.

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no Recording

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Date: November 21, 2023 - 16:00 - 17:30 pm (CET)  

In this webcast we will share how you can leverage Embedded SAC (SAP Analytics Cloud) capabilities within Sales and Service Cloud V1. Ideas and inspirations, art of the possible and some tips and tricks to help you embark on this journey.

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no Recording

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Date: November 16, 2023 - 16:00 - 17:00 pm (CET)  

Learn how SAP customers are empowering their service agents to troubleshoot and resolve issues more quickly with enterprise remote access and support, integrated directly with SAP Service Cloud. With TeamViewer Tensor, an SAP endorsed app, you can digitalize and build more intelligent service operations. TeamViewer Tensor enables your remote service experts and field service teams to work remotely by connecting to any device or smart product, anywhere, improving customer satisfaction and productivity for critical digital processes.

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no Recording

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Date: November 02, 2023 - 16:00 - 17:30 pm (CET)  

Get an insightful preview of the planned innovations for the upcoming November 2023 Release of SAP Sales & Service Cloud Version 2. As always we’ll talk about highlights in Platform & Integration.

Links:

Overview and Recording

no PDF

Date: October 26, 2023 - 16:00 - 17:00 pm (CEST)  

Please join us for an interactive overview of recently released security features in SAP Customer Data Cloud (CIAM) presented by SAP Product Management. We will share use cases, best practices, and demos of new and recently enhanced security features including Security Monitoring Dashboards, improved Risk Based Authentication (RBA), SDK validation, Passkeys, and more.

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Overview and Recording

no PDF

Date: October 19, 2023 - 16:00 - 17:30 pm (CEST)  

Get an insightful preview of the planned innovations for the upcoming November 2023 (2311) Release of SAP Sales & Service Cloud. As always, we’ll talk about highlights in Platform & Integration, Sales, and Service.

Links:

Overview and Recording

no PDF

Date: October 05, 2023 - 16:00 - 17:00 pm (CEST)  

In this webinar we will highlight the latest enhancements and innovations of the Q3 SAP Commerce Cloud release, including new integration features for our S/4HANA, SAP Order Management, and CPQ integrations, as well as enhancements to our Composable Storefront and Cloud Portal.

Links:

Overview and Recording

no PDF

Date: September 13, 2023 - 16:00 - 17:00 pm (CEST)  

Join us to learn more about how you can use SAP Marketing Cloud´s 2308 new B2B capabilities, like Advanced Send On Behalf and Contact to Account Matching.

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no Recording

no PDF

Date: August 24, 2023 - 16:00 - 16:30 pm (CEST)  

Join this webcast in order to learn more about driving sales and conversions with SAP Commerce Cloud promotion management. We will explore the promotion capabilities, use cases, best practices, and a demo.

Links:

Recording

no PDF

Date: August 03, 2023 - 16:00 - 16:45 pm (CEST)  

We will discuss how SAP Commerce Cloud's Commerce Quotes feature provides a superior customer experience by simplifying the quote process and providing an intuitive experience for both the customer and the sales representative. In addition, SAP Commerce Cloud integration with SAP CPQ and SAP Cloud for Customer will also briefly discussed.  

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no Recording

no PDF

Date: August 17, 2023 - 16:00 - 17:30 pm (CEST)  

SAP Commerce Cloud release 2211 is our inflection point towards a continuous version of commerce.  This webcast will focus on the latest and greatest SAP Commerce Cloud has to offer regarding continuous innovation, adoption of monthly updates and feature activation, services, regression testing, as well as roadmap highlights.  

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no Recording

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Date: September 05, 2023 - 13:00 - 14:00  (CEST)

A new class of human-safe, collaborative robots is available from hundreds of low-cost vendors, yet challenges remain around the software stack and system integration. Join this webinar to learn how users of the SAP Extended Warehouse Management (SAP EWM) application can quickly integrate almost any warehouse robot. Think of hours and days rather than weeks and months. The solution scales ad hoc and allows running heterogeneous fleets using the same software stack. It integrates a new generation of collaborative robots with SAP EWM, quickly and easily, making warehouse automation affordable and simple

Links:

Recording

no PDF

Date: July 27, 2023 - 16:00 - 17:00 pm (CEST)  

Get an insightful preview of the planned innovations for the upcoming August 2023 (2308) Release of SAP Sales & Service Cloud. As always we’ll talk about highlights in Platform & Integration, Sales, and Service.

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no Recording

no PDF

Date: July 25, 2023 - 16:00 - 17:00 pm (CEST)  

SAP Commerce Cloud release 2211 is our inflection point towards a continuous version of commerce.  This Spanish-language webcast will focus on this new, continuous innovation strategy and include general guidance for adopting monthly release updates/feature activations for both SAP Commerce in the Public Cloud and SAP Commerce Cloud, Composable Storefront.

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no Recording

no PDF

Date: July 19, 2023 - 16:00 - 17:30 pm (CEST)  

Get an insightful preview of the planned innovations for the upcoming August 2023 (2308) Release of SAP Sales & Service Cloud Version 2. As always, we’ll talk about highlights in Platform & Integration.

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no Recording

no PDF

Date: July 18, 2023 - 16:00 - 17:00 pm (CEST)  

SAP Analytics Cloud is embedded in SAP Sales and Service Cloud version 2 and enables users to discover insights and create powerful analytical stories. During this webcast, we will demonstrate the powerful capabilities of SAP Analytics Cloud, give an overview of the available data sources, showcase the SAP pre-built analytical stores, and share our roadmap.

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no Recording

no PD

Date: July 13, 2023 - 16:00 - 17:00 pm (CEST)  

Join the Marketing Cloud What's New Webcast for 2308 with SAP Marketing Cloud Product Management. Learn about the latest developments in SAP Marketing Cloud and get first hand insights on new features and functions.

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no Recording

no PDF

Date: July 06, 2023 - 16:00 - 17:00 pm (CEST)  

Join us to learn more about SAP Recommerce which enables circular revenue without sacrificing brand value, Composable Storefront updates, new composable order management features, and all other need-to-know highlights of our new SAP Commerce Cloud capabilities launched in Q2.

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no Recording

no PDF

Date: June 22, 2023 - 16:00 - 17:00 pm (CEST)  

Learn how sales teams can increase their productivity by managing sales activities within SAP Sales Cloud Version 2 either directly, or through a connected Microsoft Outlook application. See how users can easily synchronize emails, meetings and contacts, improve their meeting readiness with dynamic appointment insights, and stay on top of their to-do lists with a modern task manager.

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no Recording

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Date: June 20, 2023 - 16:00 - 17:00 pm (CEST)  

Presented by SAP Product Management and SAP Adoption Services, please join us for an overview of passwordless authentication features in SAP Customer Data Cloud. We will explore these features, use cases, best practices, and a demo.

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no Recording

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Date: June 14, 2023 - 16:00 - 17:00 pm (CEST)  

Join this webcast to learn more about what’s new in 6.0 for SAP Commerce Cloud, Composable Storefront and project "Spartacus", as well as for news on the H2 2023 roadmap.

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no Recording

no PDF

Date: Mai 30, 2023 - 16:00 - 17:00 pm (CEST)  

This webcast will dive into the specifics of optimizing your e-commerce site for maximum performance. We will discuss best practices for reduding page load times, improving site availability, and enhancing user experience to boost conversion rates and drive revenue growth. Other topics will include caching, server-side optimization, content delivery networks, and performance monitoring to ensure your SAP Commerce Cloud site is running at peak performance. This is a must-attend learning opportunity about how to build and maintain a high-performing e-commerce site that delivers results.

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no Recording

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Date: Mai 17, 2023 - 15:00 - 16:00 pm (CEST)  

Online yarn superstore Hobbii has spun up a content strategy that marries customer behavior with relevant, real-time content for enviable revenue gains. ​ In this session, Hobbii’s Head of CRM and Retail Marketing, Marianne Colding Oxholm shares the secrets of the brand’s stellar success using SAP Emarsys Customer Engagement.

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no Recording

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Date: Mai 11, 2023 - 15:30 - 16:30 pm (CEST)  

If you want more insight on how to use dark mode properly, then don't miss this webinar. Receive tips & tricks and learn what you need to consider when creating. And optimizing emails displayed in dark mode.

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no Recording

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Date: April 26, 2023 - 16:00 - 17:30 pm (CEST)  

Join us for our first customer webcast for SAP Sales and Service Cloud Version 2. Get a preview of the planned innovations and to see what's new with our latest release.

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no Recording

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Date: April 25, 2023 - 16:00 - 17:30 pm (CEST)  

Get an insightful preview of the planned innovations for the upcoming May 2023 (2305) Release of SAP Sales & Service Cloud. As always we׳ll talk about highlights in Platform & Integration, Sales, and Service.

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no Recording

no PDF

Date: April 20, 2023 - 05:00 - 06:00 am (CEST)  

In this webcast we will share the following: Business Value/Benefits, Planning and Strategy, B2B Features, Roadmap, and Q&A.

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no Recording

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Date: April 18, 2023 - 04:00 - 05:00 pm (CEST)  

Our Product team has been busy developing new features to help you securely manage customer identity and consent while delivering seamless user experiences. Join us to hear about what's new and what's on the roadmap for SAP Customer Data Cloud, CIAM and Consent.

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no Recording

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Date: April 06, 2023 - 04:00 - 05:00 pm (CEST)  

Join us for an interactive webinar, where we’ll share our latest and greatest SAP Sales Cloud and SAP Service Cloud product innovations, including our vision on how sales and service teams can improve customer engagements and customer lifetime value. Don’t miss this opportunity to learn how the new capabilities can help sales and service organizations overcome their most significant challenges.

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no Recording

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Date: April 04, 2023 - 04:00 - 05:00 pm (CEST)  

Learn how sales teams can accelerate digital engagements with prospects and execute a guided lead nurturing process to enable higher lead conversion with SAP Sales Cloud Version 2.

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no Recording

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Date: March 30, 2023 - 04:00 - 05:00 pm (CEST)  

Join us to learn more about our continuous innovation approach, the need-to-know highlights of our new SAP Commerce Cloud capabilities launched in Q1, and the most recent updates related to partner solution integrations, as well as pricing and packaging of the Commerce Cloud solution

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no Recording

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Date: March 21, 2023 - 04:00 - 05:00 pm (CET)  

Learn how Guided Selling in SAP Sales Cloud Version 2 enables efficient opportunity execution with configurable playbooks, an optimized workspace, and a modern mobile experience.

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no Recording

no PDF

Date: February 21, 2023 - 04:00 - 05:00 pm (CET)  

Join this webcast to learn more about what’s new in 5.1 and 5.2 for Composable Storefront and project "Spartacus", as well as for news on the H1 2023 roadmap.

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no Recording

no PDF

Date: February 23, 2023 - 04:00 - 05:00 pm (CET)  

SAP Marketing Cloud’s 2302 release provides the integration with Google Analytics 4. Join us to hear how to create interactions with Google Analytics 4 Queries, enrich interactions of type “Sales Orders” with Google Analytics 4 data, match and merge contacts with Google Analytics 4 Queries.​

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no Recording

no PDF

Date: February 16, 2023 - 04:00 - 05:00 pm (CET)  

Get an insightful preview of the planned innovations for the upcoming February 2023 (2302) Release of SAP Sales & Service Cloud. As always we’ll talk about highlights in Platform & Integration, Sales, and Service.

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no Recording

no PDF

Date: February 02, 2023 - 04:00 - 05:30 pm (CET)  

Get an insightful preview of the planned innovations for the upcoming February 2023 (2302) Release of SAP Sales & Service Cloud. As always we’ll talk about highlights in Platform & Integration, Sales, and Service.

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no Recording

no PDF

Date: January 25, 2023 - 04:00 - 04:30 pm (CET)  

SAP for Me is your personalized central entry point to SAP’s support. It provides transparency across all your SAP solutions and ensures a harmonized support experience. SAP for Me makes support-related tasks easy with an end-to-end view of your product portfolio all in one place. Join this Support Webcast to learn more about SAP for Me including the depreciation of the SAP ONE Support Launchpad home page as an access to applications.

When you engage with SAP’s support with SAP for Me, you can:

• have a single-entry point for all support-related topics and questions
• easily find the information and help you need
• perform self-services, such as cloud system provisioning
• get a holistic view of your licenses, orders, and consumption status

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no Recording

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Date: January 24, 2023 - 04:00 - 05:00 pm (CET)  

Presented by SAP Professional Services, join us for a demonstration and discussion of the end-to-end use case with SAP Customer Data Cloud (CIAM) and SAP Customer Data Platform (CDP).

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Recording - requires S-User

Date: January 12, 2023 - 04:00 - 05:00 pm (CET)  

Join the Marketing Cloud What's New Webcast for 2302 with SAP Marketing Cloud Product Management. Learn about the latest developments in SAP Marketing Cloud and get first hand insights on new features and functions.

Links:

Register and Recording

Recording - requires S-User