SAP Customer Experience
The SAP Customer Experience portfolio focuses on five areas: commerce, customer data, marketing, sales, and service available in sets of cloud solutions. Discover how SAP Customer Experience Solutions can help you attract and retain customers, while growing revenue.
You can gain deeper understanding of your SAP Customer Experience solution and a more streamlined enablement experience on the SAP Customer Experience Community page.
Knowledge Transfer Sessions in 2025 - Overview & Navigation
- SAP Commerce Cloud
- SAP Marketing Cloud
- SAP Sales Cloud
- SAP Services Cloud
- SAP Enterprise Service Management
- SAP Emarsys
Date: January 14, 2025 Time: 16:00 - 17:15 pm (CET)
As we continue our series of quarterly technical focused webcasts for SAP Commerce Cloud, join us for a recap of recently delivered key technical aspects and an exclusive look at future planned updates.
Topics will include: Framework updates, the improved Consumption Credit Estimator, and Premium Disaster Recovery with Consumption Credits.
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Date: January 22, 2025 Time: 16:00 - 17:00 pm (CET)
In this webcast we will highlight the latest enhancements and innovations of the Q4 2024 SAP Commerce Cloud release. Amongst other topics, we will cover the Open Payment Framework, search, performance improvements, and AI-based Commerce reviews.
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Date: May 13, 2025 Time: 16:00 - 17:00 pm (CEST)
Join us for an insightful webcast on the revolutionary SAP Commerce Open Payment Framework (OPF), a cutting-edge service included in your CCV2 subscription. Designed to streamline payment integration, OPF empowers merchants by enabling faster integration of your preferred digital payment service providers without the need for coding or deploying extensions to the commerce codebase.
Discover how OPF can transform your business operations by simplifying payment processes and enhancing flexibility, efficiency, and agility in transaction management. Whether you are looking to accelerate your time-to-market or optimize your digital commerce strategy, this webcast will equip you with the knowledge needed to leverage OPF to its fullest potential.
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Date: October 09, 2025 Time: 16:00 - 17:00 pm (CEST)
Join our upcoming webinar as we explore how to redefine customer engagement with personalization and AI-driven journeys. Learn how to leverage commerce personalization tools, intelligent product recommendations, and the latest intelligent search innovations. Also, discover how shopping journeys are boosted by AI-powered visual search and shopping agents.
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Date: October 22, 2025 Time: 16:00 - 17:00 pm (CEST)
As we continue our series of quarterly technical focused webcasts for SAP Commerce Cloud, join us for a recap of recently delivered key technical aspects and an exclusive look at future planned updates.
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Date: October 23, 2025 Time: 16:00 - 17:00 pm (CEST)
In this webcast we will highlight the latest enhancements and innovations of the Q3 2025 SAP Commerce Cloud release.
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Date: December 09, 2025 Time: 16:00 - 17:00 pm (CET)
Join us to recap all the new capabilities delivered by SAP Commerce Cloud in 2025 and see what's in store for 2026!
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Date: January 22, 2026 Time: 16:00 - 17:00 pm (CET)
As we continue our series of quarterly technical focused webcasts for SAP Commerce Cloud, join us for a recap of recently delivered key technical aspects and an exclusive look at future planned updates.
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Date: January 29, 2026 Time: 16:00 - 17:00 pm (CET)
In this webcast we will highlight the latest enhancements and innovations of the Q4 2025 SAP Commerce Cloud release.
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Date: January 16, 2025 Time: 16:00 - 17:00 pm (CET)
Join the Marketing Cloud What's New Webcast for 2502 with SAP Marketing Cloud Product Management. Learn about the latest developments in SAP Marketing Cloud and get first hand insights on new features and functions.
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Date: July 10, 2025 Time: 16:00 - 16:45 pm (CEST)
Learn about new features that come with the 2508 release of SAP Marketing Cloud and collect some tips and tricks.
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Date: December 05, 2024 - 16:00 - 17:00 pm (CET)
Is creating knowledge articles, categorizing cases, and searching for answers across systems overly time consuming for your team? Then let AI Agents in the SAP CX AI Toolkit for SAP Sales and Service Cloud provide efficiencies to:
- Automatically generate knowledge articles from resolved cases
- Provide smart case categorization without complex data requirements
- Access proactive insights across your CRM data
Join this webcast to explore what’s possible with the Toolkit as we preview how these capabilities can enhance your existing operations.
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Date: January 21, 2025 Time: 16:00 - 17:30 pm (CET)
Please join our quarterly webcast for SAP Sales and Service Cloud Version 2. Get an insightful overview of what's new in the last quarter. We will cover SAP Sales Cloud Version 2 and our Foundation and Integration topics.
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Date: May 06, 2025 Time: 16:00 - 17:00 pm (CEST)
Join us for quarterly customer webcast for SAP Sales and Service Cloud Version 2. Get an insightful overview of what's new in the last quarter. We will cover SAP Sales Cloud Version 2 and our Foundation and Integration topics.
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Date: May 8, 2025 Time: 16:00 - 17:00 pm (CEST)
Join us for quarterly customer webcast for SAP Sales and Service Cloud Version 2. Get an insightful overview of what's new in the last quarter. We will cover SAP Sales Cloud Version 2 and our Foundation and Integration topics.
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Date: June 10, 2025 Time: 16:00 - 17:00 pm (CEST)
Join this webcast to explore the art of the possible with in-app extensibility in SAP Sales & Service Cloud Version 2. See use cases leveraging dynamic properties, code lists, AutoFlow, and Custom Logic features, showcasing today’s capabilities with a more modern, flexible approach to customizing your solution. Discover how these powerful tools can help you tailor your solution to your needs.
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Date: June 18, 2025 Time: 16:00 - 17:00 pm (CEST)
Join us for a webcast on transitioning from SAP Service Cloud Version 1 to Version 2, with a focus on modernizing service operations and enhancing agent productivity. Discover how Version 2 addresses common service challenges with flexible process support, improved usability, and smarter tools for agents. See a live demo of the new Case Management capabilities and learn how to prepare for a smooth transition. We'll share practical guidance on rethinking your current setup to fully benefit from the innovations in Version 2. Finally, explore how to drive successful adoption by aligning the solution with how agents work, and gradually introducing new capabilities.
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Date: June 26, 2025 Time: 16:00 - 17:00 pm (CEST)
Are you eager to learn how to set up SAP Business Technology Platform (BTP) to unlock extensibility in SAP Sales and Service Cloud Version 2? Join us for an informative webcast which will guide you step-by-step through configuring your own BTP account and introduce key tools like SAP Business Application Studio and CAP. See how to create custom applications & extend the standard UI with custom features through real case examples. This is a great starting point for accelerating the value of your Sales and Service Cloud Version 2 solution.
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Date: October 16, 2025 Time: 16:00 - 17:00 pm (CEST)
Join us for quarterly customer webcast for SAP Sales and Service Cloud Version 2. Get an insightful overview of what's new in the last quarter. We will cover SAP Sales Cloud Version 2 and our Foundation and Integration topics.
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Date: November 06, 2025 Time: 16:00 - 17:00 pm (CET)
Discover how SAP Build empowers business users to easily extend SAP Sales and Service Cloud Version 2 with low-code/no-code tools—no developer needed. Included in your V2 license, SAP Build offers a flexible and transparent way to boost productivity and tailor experiences for your teams and customers.
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Date: January 28, 2026 Time: 16:00 - 17:00 pm (CET)
Join us for quarterly customer webcast for SAP Sales and Service Cloud Version 2. Get an insightful overview of what's new in the last quarter. We will cover SAP Sales Cloud Version 2 and our Foundation and Integration topics.
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Date: December 05, 2024 - 16:00 - 17:00 pm (CET)
Is creating knowledge articles, categorizing cases, and searching for answers across systems overly time consuming for your team? Then let AI Agents in the SAP CX AI Toolkit for SAP Sales and Service Cloud provide efficiencies to:
- Automatically generate knowledge articles from resolved cases
- Provide smart case categorization without complex data requirements
- Access proactive insights across your CRM data
Join this webcast to explore what’s possible with the Toolkit as we preview how these capabilities can enhance your existing operations.
Links:
Date: January 23, 2025 Time: 16:00 - 17:30 pm (CET)
Please join our quarterly customer webcast for SAP Sales and Service Cloud Version 2. Get an insightful overview of what's new in the last quarter. In this session we will cover SAP Service Cloud Version 2, Utilities add-on, and Enterprise service Management.
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Date: May 7, 2025 Time: 16:00 - 17:00 pm (CEST)
Join us for quarterly customer webcast for SAP Sales and Service Cloud Version 2. Get an insightful overview of what's new in the last quarter. We will cover SAP Sales Cloud Version 2 and our Foundation and Integration topics.
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Date: June 17, 2025 Time: 16:00 - 17:00 pm (CEST)
Struggling with digital product discovery? This session delivers a practical implementation guide for your SAP AI shopping assistant that can help transform how customers find products. See live demonstrations across industry scenarios, learn UX best practices that maximize engagement, and follow our step-by-step technical blueprint from setup to storefront integration. Leave equipped with implementation strategies and a feature roadmap to revolutionize your customer experience and drive measurable conversion improvements.
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Date: June 24, 2025 Time: 16:00 - 17:00 pm (CEST)
Join us for an exclusive look at how SAP SuccessFactors Enterprise Service Management is redefining HR service delivery. Built on SAP’s next-generation service platform and powered by AI, Enterprise Service Management extends the power of SAP SuccessFactors to streamline, scale, and elevate employee support across the enterprise. Discover how organizations are already benefiting from SAP SuccessFactors Enterprise Service Management — and how you can accelerate your own journey toward delivering modern, scalable, and proactive HR support.
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Date: July 15, 2025 Time: 16:00 - 17:00 pm (CEST)
Join us to learn how to centralize, connect, and automate your financial service delivery to reduce operating costs and accelerate AR / AP cycles. Whether it's a general inquiry, payment advice, dispute management, or claims resolution, SAP Enterprise Service Management - integrated with SAP Cloud ERP - ensures finance professionals are equipped with real-time access to relevant information and AI-powered processes. This delivers high-efficiency and end-to-end handling from inquiry to resolution.
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Date: October 14, 2025 Time: 16:00 - 17:00 pm (CEST)
Join us for quarterly customer webcast for SAP Sales and Service Cloud Version 2. Get an insightful overview of what's new in the last quarter. We will cover SAP Service Cloud Version 2, Utilities add-on and Enterprise Service Management.on.
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Date: January 27, 2026 Time: 16:00 - 17:00 pm (CET)
Join us for quarterly customer webcast for SAP Sales and Service Cloud Version 2. Get an insightful overview of what's new in the last quarter. We will cover SAP Service Cloud Version 2, Utilities add-on and Enterprise Service Management.
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Date: February 11, 2025 Time: 16:00 - 17:00 pm (CET)
Enterprise Service Management (ESM) refers to the application of service management principles and practices across an entire organization, beyond the IT department. It involves the integration and alignment of various business processes to enhance the delivery of services, improve efficiency, and drive organizational performance. Understand how SAP Enterprise Service Management enables businesses to streamline operations, reduce costs, and enhance customer satisfaction by leveraging a unified framework for managing all types of services, including HR, finance, legal, and facilities management.
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Date: July 16, 2025 Time: 16:00 - 17:00 pm (CEST)
This session, led by VASS expert Sheldon Lipshitz, will reinforce the business value of migrating from Accelerator to SAP’s Composable Storefront, and is designed to engage SAP Commerce customers who have not yet made the shift. We see this as a timely opportunity to bring practical insight, implementation experience, and strong thought leadership to the conversation.
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Date: February 27, 2025 Time: 16:00 - 17:00 pm (CET)
This session will highlight the latest enhancements and innovations included in our Q1 2025 SAP Emarsys product release.
With over a decade of experience in marketing technology, Andy has had a focus leading marketing for new product launches and releases and currently leads this function for SAP Emarsys. In his role, he is passionate about simplifying the complex and aligning product capabilities with the needs of businesses and users to support greater feature adoption that results in growth and customer success.
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Date: June 05, 2025 Time: 16:00 - 17:00 pm (CEST)
This session will highlight the latest enhancements and innovations included in our Q2 2025 SAP Emarsys product release.
With over a decade of experience in marketing technology, Andy has had a focus leading marketing for new product launches and releases and currently leads this function for SAP Emarsys. In his role, he is passionate about simplifying the complex and aligning product capabilities with the needs of businesses and users to support greater feature adoption that results in growth and customer success.
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Date: September 04, 2025 Time: 16:00 - 17:00 pm (CEST)
This session will highlight the latest enhancements and innovations included in our Q3 2025 SAP Emarsys product release.
With over a decade of experience in marketing technology, Andy has had a focus leading marketing for new product launches and releases and currently leads this function for SAP Emarsys. In his role, he is passionate about simplifying the complex and aligning product capabilities with the needs of businesses and users to support greater feature adoption that results in growth and customer success.
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Date: November 25, 2025 Time: 16:00 - 17:00 pm (CET)
This session will highlight the latest enhancements and innovations included in our Q4 2025 SAP Emarsys product release.
With over a decade of experience in marketing technology, Andy has had a focus leading marketing for new product launches and releases and currently leads this function for SAP Emarsys. In his role, he is passionate about simplifying the complex and aligning product capabilities with the needs of businesses and users to support greater feature adoption that results in growth and customer success.
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Date: February 26, 2026 Time: 16:00 - 17:00 pm (CET)
This session will highlight the latest enhancements and innovations included in our Q1 2026 SAP Emarsys product release.
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