SAP Customer Experience
The SAP Customer Experience portfolio focuses on five areas: commerce, customer data, marketing, sales, and service available in sets of cloud solutions. Discover how SAP Customer Experience Solutions can help you attract and retain customers, while growing revenue.
You can gain deeper understanding of your SAP Customer Experience solution and a more streamlined enablement experience on the SAP Customer Experience Community page.
Knowledge Transfer Sessions in 2025/26- Overview & Navigation
- SAP Commerce Cloud
- SAP Marketing Cloud
- SAP Sales Cloud
- SAP Services Cloud
- SAP Enterprise Service Management
- SAP Emarsys
Date: October 09, 2025 Time: 16:00 - 17:00 pm (CEST)
Join our upcoming webinar as we explore how to redefine customer engagement with personalization and AI-driven journeys. Learn how to leverage commerce personalization tools, intelligent product recommendations, and the latest intelligent search innovations. Also, discover how shopping journeys are boosted by AI-powered visual search and shopping agents.
Links:
Date: October 22, 2025 Time: 16:00 - 17:00 pm (CEST)
As we continue our series of quarterly technical focused webcasts for SAP Commerce Cloud, join us for a recap of recently delivered key technical aspects and an exclusive look at future planned updates.
Links:
Date: October 23, 2025 Time: 16:00 - 17:00 pm (CEST)
In this webcast we will highlight the latest enhancements and innovations of the Q3 2025 SAP Commerce Cloud release.
Links:
Date: December 09, 2025 Time: 16:00 - 17:00 pm (CET)
Join us to recap all the new capabilities delivered by SAP Commerce Cloud in 2025 and see what's in store for 2026!
Links:
Date: January 22, 2026 Time: 16:00 - 17:00 pm (CET)
As we continue our series of quarterly technical focused webcasts for SAP Commerce Cloud, join us for a recap of recently delivered key technical aspects and an exclusive look at future planned updates.
Links:
Date: January 29, 2026 Time: 16:00 - 17:00 pm (CET)
In this webcast we will highlight the latest enhancements and innovations of the Q4 2025 SAP Commerce Cloud release.
Links:
Date: April 23, 2026 Time: 16:00 - 17:00 pm (CEST)
As we continue our series of quarterly technical focused webcasts for SAP Commerce Cloud, join us for a recap of recently delivered key technical aspects and an exclusive look at future planned updates.
Links:
Date: June 17, 2025 Time: 11:00 - 12:00 pm (CEST)
SAP is excited to introduce our next-generation JavaScript hosting service designed to power high-performance, cloud-native storefronts on SAP Commerce Cloud. Delivered through SAP Business Technology Platform (BTP), the new JavaScript hosting service offers flexibility, scalability, and developer-friendly tooling needed for today’s headless and composable commerce experiences.
Links:
Date: June 18, 2025 Time: 16:00 - 17:00 pm (CEST)
SAP is excited to introduce our next-generation JavaScript hosting service designed to power high-performance, cloud-native storefronts on SAP Commerce Cloud. Delivered through SAP Business Technology Platform (BTP), the new JavaScript hosting service offers flexibility, scalability, and developer-friendly tooling needed for today’s headless and composable commerce experiences.
Links:
Date: July 10, 2025 Time: 16:00 - 16:45 pm (CEST)
Learn about new features that come with the 2508 release of SAP Marketing Cloud and collect some tips and tricks.
Links:
Date: October 16, 2025 Time: 16:00 - 17:00 pm (CEST)
Join us for quarterly customer webcast for SAP Sales and Service Cloud Version 2. Get an insightful overview of what's new in the last quarter. We will cover SAP Sales Cloud Version 2 and our Foundation and Integration topics.
Links:
Date: November 06, 2025 Time: 16:00 - 17:00 pm (CET)
Discover how SAP Build empowers business users to easily extend SAP Sales and Service Cloud Version 2 with low-code/no-code tools—no developer needed. Included in your V2 license, SAP Build offers a flexible and transparent way to boost productivity and tailor experiences for your teams and customers.
Links:
Date: January 28, 2026 Time: 16:00 - 17:00 pm (CET)
Join us for quarterly customer webcast for SAP Sales and Service Cloud Version 2. Get an insightful overview of what's new in the last quarter. We will cover SAP Sales Cloud Version 2 and our Foundation and Integration topics.
Links:
Date: April 28, 2026 Time: 16:00 - 17:00 pm (CEST)
Join us for quarterly customer webcast for SAP Sales and Service Cloud Version 2. Get an insightful overview of what's new in the last quarter. We will cover SAP Sales Cloud Version 2 and our Foundation and Integration topics.
Links:
Date: July 15, 2025 Time: 16:00 - 17:00 pm (CEST)
Join us to learn how to centralize, connect, and automate your financial service delivery to reduce operating costs and accelerate AR / AP cycles. Whether it's a general inquiry, payment advice, dispute management, or claims resolution, SAP Enterprise Service Management - integrated with SAP Cloud ERP - ensures finance professionals are equipped with real-time access to relevant information and AI-powered processes. This delivers high-efficiency and end-to-end handling from inquiry to resolution.
Links:
Date: October 14, 2025 Time: 16:00 - 17:00 pm (CEST)
Join us for quarterly customer webcast for SAP Sales and Service Cloud Version 2. Get an insightful overview of what's new in the last quarter. We will cover SAP Service Cloud Version 2, Utilities add-on and Enterprise Service Management.on.
Links:
Date: January 27, 2026 Time: 16:00 - 17:00 pm (CET)
Join us for quarterly customer webcast for SAP Sales and Service Cloud Version 2. Get an insightful overview of what's new in the last quarter. We will cover SAP Service Cloud Version 2, Utilities add-on and Enterprise Service Management.
Links:
Date: April 29, 2026 Time: 16:00 - 17:00 pm (CEST)
Join us for quarterly customer webcast for SAP Sales and Service Cloud Version 2. Get an insightful overview of what's new in the last quarter. We will cover SAP Service Cloud Version 2, Utilities add-on and Enterprise Service Management.
Links:
Date: July 16, 2025 Time: 16:00 - 17:00 pm (CEST)
This session, led by VASS expert Sheldon Lipshitz, will reinforce the business value of migrating from Accelerator to SAP’s Composable Storefront, and is designed to engage SAP Commerce customers who have not yet made the shift. We see this as a timely opportunity to bring practical insight, implementation experience, and strong thought leadership to the conversation.
Links:
Date: June 21, 2025 Time: 16:00 - 17:00 pm (CEST)
Employees today expect HR support that is seamless, personalized, and instant—yet most organizations still rely on reactive, transactional models that fail to meet that bar. The shift is clear: organizations must move from reactive service models to proactive, AI-led support that integrates self-service, automation, case intelligence, and contextual analytics. This session explores how SAP SuccessFactors Enterprise Service Management is powering that shift—bringing together Trusted AI, native HR data, and employee experience design to build a unified service model that is both operationally excellent and future-ready. Walk away with a clear framework for building an intelligent, experience-driven HR service model that is proactive, compliant, and built for the pace of modern work.
Links:
Date: September 04, 2025 Time: 16:00 - 17:00 pm (CEST)
This session will highlight the latest enhancements and innovations included in our Q3 2025 SAP Emarsys product release.
With over a decade of experience in marketing technology, Andy has had a focus leading marketing for new product launches and releases and currently leads this function for SAP Emarsys. In his role, he is passionate about simplifying the complex and aligning product capabilities with the needs of businesses and users to support greater feature adoption that results in growth and customer success.
Links:
Date: November 25, 2025 Time: 16:00 - 17:00 pm (CET)
This session will highlight the latest enhancements and innovations included in our Q4 2025 SAP Emarsys product release.
With over a decade of experience in marketing technology, Andy has had a focus leading marketing for new product launches and releases and currently leads this function for SAP Emarsys. In his role, he is passionate about simplifying the complex and aligning product capabilities with the needs of businesses and users to support greater feature adoption that results in growth and customer success.
Links:
Date: February 26, 2026 Time: 16:00 - 17:00 pm (CET)
This session will highlight the latest enhancements and innovations included in our Q1 2026 SAP Emarsys product release.
Links: